F&B credit can’t be used towards breakfast the following morning ?
Mar 5, 2020, 12:20 am
#1
Original Poster
Join Date: Oct 2014
Location: YVR
Programs: AC SE, Marriott Plat
Posts: 73
F&B credit can’t be used towards breakfast the following morning ?
This is a first for me: I am at the Courtyard Hamburg City and was told my F&B credit welcome amenity could not be applied towards breakfast. I never heard about a limitation like that before and only ever used my F&B credits for breakfast at other courtyards before. Is that a new thing?
Mar 5, 2020, 1:31 am
#3
In memoriam
Join Date: Jan 2009
Location: MAN
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Although it is done it shouldn’t be. Properties explain this as a credit awarded at date of checkin that expires when the nightly reconciliations are complete. Hence on a one night stay it can’t be used towards breakfast at all, on a 2-night stay you can use it towards breakfast once, 3-night twice, and so on. This is completely contrary to Marriott policy as I was advised by the Marriott Insiders communitymanagers after the Moxy London Excel tried it on with me.
Mar 5, 2020, 1:59 am
#5
In memoriam
Join Date: Jan 2009
Location: MAN
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I think it’s isolated properties rather than a regional or brand thing, I’ve seen these complaints stateside as well as internationally, although they’re far rarer now than they were at introduction 18-months ago! Certainly I’ve never experienced this problem at Courtyards either here in Europe or Stateside, just that one Moxy in London.
Mar 5, 2020, 3:20 am
#6
Join Date: Jan 2014
Location: Denver, Colorado
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I think it’s isolated properties rather than a regional or brand thing, I’ve seen these complaints stateside as well as internationally, although they’re far rarer now than they were at introduction 18-months ago! Certainly I’ve never experienced this problem at Courtyards either here in Europe or Stateside, just that one Moxy in London.
Mar 5, 2020, 4:12 am
#7
In memoriam
Join Date: Jan 2009
Location: MAN
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Posts: 1,457
Yes, during my stays in the US I have encountered the Bistro breakfast which actually I quite like as a cooked to order breakfast as opposed to a warm-ish buffet! The Courtyards I’ve stayed at here in Britain are buffet breakfast, comparable to Marriott/Renaissance/Sheraton etc whereas the Moxy breaksfast is a cold buffet with scrambled eggs. However the $10 doesn’t cover the CY breakfast either here or in the US whereas the credit does cover the Moxy...
Mar 5, 2020, 7:31 am
#9
Join Date: Mar 2018
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Mar 5, 2020, 7:49 am
#10
Join Date: May 2002
Programs: AAdvantage Platinum, United Silver, Marriott Titanium Elite
Posts: 2,275
This is a first for me: I am at the Courtyard Hamburg City and was told my F&B credit welcome amenity could not be applied towards breakfast. I never heard about a limitation like that before and only ever used my F&B credits for breakfast at other courtyards before. Is that a new thing?
However, you can absolutely apply the daily credit to daily breakfast.
Shame on the Courtyard Hamburg City for its failure to provide this published Welcome Gift for Platinum Elite (and above).
Marriott Bonvoy needs a good way to report rogue properties that act is if the published Marriott Bonvoy Term & Conditions do not apply to them.
Mar 5, 2020, 8:51 am
#11
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
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Although it is done it shouldn’t be. Properties explain this as a credit awarded at date of checkin that expires when the nightly reconciliations are complete. Hence on a one night stay it can’t be used towards breakfast at all, on a 2-night stay you can use it towards breakfast once, 3-night twice, and so on. This is completely contrary to Marriott policy as I was advised by the Marriott Insiders communitymanagers after the Moxy London Excel tried it on with me.
Mar 5, 2020, 9:25 am
#13
Join Date: Mar 2003
Location: Pittsburgh, PA, USA
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Posts: 2,307
Even though I am not a fan of US Courtyard Bistro Breakfast, when I have had it, the eggs appear to be freshly made and decent. Real toast as well. Bacon could be microwave. Anyway, I wonder what kitchen facilities they actually have with the current CY design. If the eggs are microwave, that is pretty impressive. General rule of US CY Bistro Food, very overpriced and usually mediocre at best.
--Jon
--Jon
Mar 5, 2020, 9:46 am
#14
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
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"Properties explain this as a credit awarded at date of checkin that expires when the nightly reconciliations are complete."
What exactly is stopping them from telling Elite guest "Let us know if you have had breakfast and we will take it off the bill at checkout"?
Mar 5, 2020, 9:47 am
#15
Join Date: Nov 2007
Location: LAX
Programs: Marriott Lifetime Titanium, AA Lifetime Gold, UA Premier Silver
Posts: 188
The last Courtyard Bistro breakfast I had was in Sedona and the food definitely seemed fresher than normal buffet fare. I was also able to use my $10 F&B credit to offset the cost of breakfast.
Last edited by AndWhatsYourPoint; Mar 5, 2020 at 9:21 pm Reason: Changed Sonoma to Sedona
