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Purchased Bonvoy Points - Should have known better

Purchased Bonvoy Points - Should have known better

Old Feb 28, 20, 7:22 am
  #1  
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Purchased Bonvoy Points - Should have known better

I've been on the fence about purchasing points with their current promotion that gets you an additional 50% after reading all of this issues people seemed to be having with the last promotion in the fall. But ultimately I gave in and yesterday I purchased 50k that gives me an additional 25k for a total of 75k points for $625. I received the emailed receipt reflecting this. This morning I logged into my account to see that only 50k points have been issued. I clicked the online chat button to speak to an agent and it did not go well. First she said she only saw 50k points and I said no joke that's the issue. Then she asked for me to provide her with the "promotion details" so I typed it all out since I didn't know how else to prove to her this is a legit promotion on marriott's website. Finally she found it and said "Due to the Positive response to this promotion, Points Purchases will be processed up to Seven Business Days after purchase" and that there was nothing else to be done at this time. I could see it taking longer to post all of the points but I am concerned that because I only received the base points and not the additional bonus points that there is a glitch or error somewhere. I am not confident that I am ever going to get the bonus points now and wish I could just take it all back at this point. Does anyone think it will do any good to call? Based on past results some of you have had with Marriott they are not really good and solving issues.
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Old Feb 28, 20, 7:30 am
  #2  
 
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Originally Posted by Jenn0625 View Post
I've been on the fence about purchasing points with their current promotion that gets you an additional 50% after reading all of this issues people seemed to be having with the last promotion in the fall. But ultimately I gave in and yesterday I purchased 50k that gives me an additional 25k for a total of 75k points for $625. I received the emailed receipt reflecting this. This morning I logged into my account to see that only 50k points have been issued. I clicked the online chat button to speak to an agent and it did not go well. First she said she only saw 50k points and I said no joke that's the issue. Then she asked for me to provide her with the "promotion details" so I typed it all out since I didn't know how else to prove to her this is a legit promotion on marriott's website. Finally she found it and said "Due to the Positive response to this promotion, Points Purchases will be processed up to Seven Business Days after purchase" and that there was nothing else to be done at this time. I could see it taking longer to post all of the points but I am concerned that because I only received the base points and not the additional bonus points that there is a glitch or error somewhere. I am not confident that I am ever going to get the bonus points now and wish I could just take it all back at this point. Does anyone think it will do any good to call? Based on past results some of you have had with Marriott they are not really good and solving issues.
Pointless rant due to a delay of one day or one week? I chased points associated with a hotel to airline promo for six months. Death and taxes are guaranteed; promotions associated with travel loyalty programs, not so much so. Per the customer service representative, wait a few weeks and check the status.

per the terms and conditions...

Points purchases will be processed up to 7 business days after purchase
Base points purchased will be deposited into members' accounts first. Bonus points will be deposited up to 48 hours after that initial deposit.

(or in other words, it may take a while...)
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Old Feb 28, 20, 8:02 am
  #3  
 
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I understand the concern. Why would purchased points arrive at different times from same purchase? Could be a glitch or could be the bonus part takes longer. But I understand the OP's concern. Marriott's IT simply doesn't work.

I'm at a property now. My app shows a 3 night stay though I booked 9 nights....luckily I double checked with property and they have 9 nights.

I hope OP kept email receipt and screenshot.

But whole issue is lack of trust in Marriott's IT and ability/willingness of CS to fix the situation. Hence people are unhappy or flee
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Old Feb 28, 20, 10:16 am
  #4  
 
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Originally Posted by view-with-a-room View Post
Pointless rant due to a delay of one day or one week? I chased points associated with a hotel to airline promo for six months. Death and taxes are guaranteed; promotions associated with travel loyalty programs, not so much so. Per the customer service representative, wait a few weeks and check the status.

per the terms and conditions...

Points purchases will be processed up to 7 business days after purchase
Base points purchased will be deposited into members' accounts first. Bonus points will be deposited up to 48 hours after that initial deposit.

(or in other words, it may take a while...)
You know you are not very nice. She came here worried and posted her concern, not to be insulted because you view it as not important. She rightly so wants ALL her points and needed some feedback. Some of you on here are brutal, seriously.
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Old Feb 28, 20, 11:27 am
  #5  
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Originally Posted by view-with-a-room View Post
Pointless rant due to a delay of one day or one week? I chased points associated with a hotel to airline promo for six months. Death and taxes are guaranteed; promotions associated with travel loyalty programs, not so much so. Per the customer service representative, wait a few weeks and check the status.

per the terms and conditions...

Points purchases will be processed up to 7 business days after purchase
Base points purchased will be deposited into members' accounts first. Bonus points will be deposited up to 48 hours after that initial deposit.

(or in other words, it may take a while...)
That is unfortunate that you had an issue that took that long to resolve. I can't imagine having to deal with that. I agree my post was a bit frantic, but I was not trying to convey my frustration with the points not being there this early on, but rather that they had only partially been deposited. I should have been better at conveying that. I should have gone back and looked at Marriott's terms and conditions more clearly because you are correct, it does state that it can take up to 7 days to process and that the bonus points will always be deposited after the base points, in a separate transaction. I was not aware of this and thought they typically take 24-48 hours to process. I do appreciate your reply because it had me go back and see this and I do not feel that I need to assume they won't post to my account in the coming days or weeks, or how ever long. I do wish that the online agent could have better understood where my concern was. If she had stated that the bonus points are not supposed to be deposited combined at the same time, I would have felt reassured everything was going as it should. Either way apologies for seeming frantic in my post and I do see that I should have just done a little more research on my end first, before getting so alarmed.
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Old Feb 28, 20, 1:12 pm
  #6  
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Originally Posted by Jenn0625 View Post
But ultimately I gave in and yesterday I purchased 50k that gives me an additional 25k for a total of 75k points for $625. I received the emailed receipt reflecting this. This morning I logged into my account to see that only 50k points have been issued.
I wouldn't worry. Lots of people having same issue.

For a Limited Time: Buy Points and Get a 50% Bonus, ends March 25 2020

Just need to give it a couple of days.
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Old Feb 28, 20, 2:22 pm
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Yes it's ridiculous that the bonus points don't arrive at the same time as the base points.

It's also overkill to become frantic without reading the T&Cs that say quite clearly that the bonus points will arrive later...
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Old Feb 28, 20, 2:26 pm
  #8  
 
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Originally Posted by craigthemif View Post
Yes it's ridiculous that the bonus points don't arrive at the same time as the base points.

It's also overkill to become frantic without reading the T&Cs that say quite clearly that the bonus points will arrive later...
Agreed and agreed. If it makes the OP feel any better, I bought points and the bonus points did show up one day after the base points.
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Old Feb 28, 20, 4:31 pm
  #9  
 
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Originally Posted by SHLTP View Post
I understand the concern. Why would purchased points arrive at different times from same purchase? Could be a glitch or could be the bonus part takes longer. But I understand the OP's concern. Marriott's IT simply doesn't work.

I'm at a property now. My app shows a 3 night stay though I booked 9 nights....luckily I double checked with property and they have 9 nights.
I've seen that many times.

E.g.- I book a 7 night stay. After night 1 the online reservation now shows as a 6 night stay. After day two the reservation now shows as a 5 night stay.

The first time I saw this I freaked out. Now I just ignore it.
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Old Feb 28, 20, 5:20 pm
  #10  
 
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my bonus points showed up the next day too!
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Old Feb 29, 20, 1:49 am
  #11  
 
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I have also had a inconsistent experience with my purchase

I made two purchases of 50k each on Feb 20th. Both charges posted to my AMEX the next day.

50k points added to my account on the 22nd
25k bonus points added to my account on the 23rd

Second purchase of 50k and 25k bonus still nowhere to be seen (as of the 29th).

Email confirmation after purchase says 24-48 hours.

All I expect is:

- accurate communications (donít say 24-48 hours if you donít plan to deliver)

- consistency (donít process 1 transaction, and leave the second one hanging for a week+)

In my mind, these should be baseline deliverables from a big company like Marriott. Coming up on 2 years post merger and they still canít nail down the basics.
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Old Feb 29, 20, 2:56 am
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Seems 2nd 50k has problem. Maybe Marriott did not put the new purchase limit in.
freed0m is online now  
Old Feb 29, 20, 7:40 am
  #13  
 
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Curious why others see the value in buying points considering all the devaluation of the points and increased redemption levels. Am I missing out on how buying points is cheaper than just paying for the hotel night?
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Old Feb 29, 20, 7:54 am
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Originally Posted by threedjmay View Post
Curious why others see the value in buying points considering all the devaluation of the points and increased redemption levels. Am I missing out on how buying points is cheaper than just paying for the hotel night?
Yes you missing out.
5th night free. 60k to 25miles.

EXP : 5 night Meridien Saigon 75k points versus 850 USD
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Old Feb 29, 20, 2:24 pm
  #15  
 
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Originally Posted by northernstar84 View Post
Yes you missing out.
5th night free. 60k to 25miles.

EXP : 5 night Meridien Saigon 75k points versus 850 USD
Well that explains it... that's not where I would use the points, glad it can work out for some!
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