Purchased Bonvoy Points - Should have known better
#1
Original Poster
Join Date: Jun 2017
Posts: 258
Purchased Bonvoy Points - Should have known better
I've been on the fence about purchasing points with their current promotion that gets you an additional 50% after reading all of this issues people seemed to be having with the last promotion in the fall. But ultimately I gave in and yesterday I purchased 50k that gives me an additional 25k for a total of 75k points for $625. I received the emailed receipt reflecting this. This morning I logged into my account to see that only 50k points have been issued. I clicked the online chat button to speak to an agent and it did not go well. First she said she only saw 50k points and I said no joke that's the issue. Then she asked for me to provide her with the "promotion details" so I typed it all out since I didn't know how else to prove to her this is a legit promotion on marriott's website. Finally she found it and said "Due to the Positive response to this promotion, Points Purchases will be processed up to Seven Business Days after purchase" and that there was nothing else to be done at this time. I could see it taking longer to post all of the points but I am concerned that because I only received the base points and not the additional bonus points that there is a glitch or error somewhere. I am not confident that I am ever going to get the bonus points now and wish I could just take it all back at this point. Does anyone think it will do any good to call? Based on past results some of you have had with Marriott they are not really good and solving issues.
#2
Join Date: Oct 2010
Location: USA
Programs: DL PM - IC RA - HHonors Gold - Hertz Gold - AA - US - CO - Choice Privileges
Posts: 1,656
I've been on the fence about purchasing points with their current promotion that gets you an additional 50% after reading all of this issues people seemed to be having with the last promotion in the fall. But ultimately I gave in and yesterday I purchased 50k that gives me an additional 25k for a total of 75k points for $625. I received the emailed receipt reflecting this. This morning I logged into my account to see that only 50k points have been issued. I clicked the online chat button to speak to an agent and it did not go well. First she said she only saw 50k points and I said no joke that's the issue. Then she asked for me to provide her with the "promotion details" so I typed it all out since I didn't know how else to prove to her this is a legit promotion on marriott's website. Finally she found it and said "Due to the Positive response to this promotion, Points Purchases will be processed up to Seven Business Days after purchase" and that there was nothing else to be done at this time. I could see it taking longer to post all of the points but I am concerned that because I only received the base points and not the additional bonus points that there is a glitch or error somewhere. I am not confident that I am ever going to get the bonus points now and wish I could just take it all back at this point. Does anyone think it will do any good to call? Based on past results some of you have had with Marriott they are not really good and solving issues.
per the terms and conditions...
Points purchases will be processed up to 7 business days after purchase
Base points purchased will be deposited into members' accounts first. Bonus points will be deposited up to 48 hours after that initial deposit.
(or in other words, it may take a while...)
#3
Join Date: Jan 2017
Programs: Marriott Lifetime Titanium, Hyatt Globalist
Posts: 2,191
I understand the concern. Why would purchased points arrive at different times from same purchase? Could be a glitch or could be the bonus part takes longer. But I understand the OP's concern. Marriott's IT simply doesn't work.
I'm at a property now. My app shows a 3 night stay though I booked 9 nights....luckily I double checked with property and they have 9 nights.
I hope OP kept email receipt and screenshot.
But whole issue is lack of trust in Marriott's IT and ability/willingness of CS to fix the situation. Hence people are unhappy or flee
I'm at a property now. My app shows a 3 night stay though I booked 9 nights....luckily I double checked with property and they have 9 nights.
I hope OP kept email receipt and screenshot.
But whole issue is lack of trust in Marriott's IT and ability/willingness of CS to fix the situation. Hence people are unhappy or flee
#4
Join Date: Aug 2006
Location: Pittsburgh Pennsylvania
Programs: Marriott Platinum, Starwood Platinum
Posts: 373
Pointless rant due to a delay of one day or one week? I chased points associated with a hotel to airline promo for six months. Death and taxes are guaranteed; promotions associated with travel loyalty programs, not so much so. Per the customer service representative, wait a few weeks and check the status.
per the terms and conditions...
Points purchases will be processed up to 7 business days after purchase
Base points purchased will be deposited into members' accounts first. Bonus points will be deposited up to 48 hours after that initial deposit.
(or in other words, it may take a while...)
per the terms and conditions...
Points purchases will be processed up to 7 business days after purchase
Base points purchased will be deposited into members' accounts first. Bonus points will be deposited up to 48 hours after that initial deposit.
(or in other words, it may take a while...)
#5
Original Poster
Join Date: Jun 2017
Posts: 258
Pointless rant due to a delay of one day or one week? I chased points associated with a hotel to airline promo for six months. Death and taxes are guaranteed; promotions associated with travel loyalty programs, not so much so. Per the customer service representative, wait a few weeks and check the status.
per the terms and conditions...
Points purchases will be processed up to 7 business days after purchase
Base points purchased will be deposited into members' accounts first. Bonus points will be deposited up to 48 hours after that initial deposit.
(or in other words, it may take a while...)
per the terms and conditions...
Points purchases will be processed up to 7 business days after purchase
Base points purchased will be deposited into members' accounts first. Bonus points will be deposited up to 48 hours after that initial deposit.
(or in other words, it may take a while...)
#6
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,519
For a Limited Time: Buy Points and Get a 50% Bonus, ends March 25 2020
Just need to give it a couple of days.
#7
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,040
Yes it's ridiculous that the bonus points don't arrive at the same time as the base points.
It's also overkill to become frantic without reading the T&Cs that say quite clearly that the bonus points will arrive later...
It's also overkill to become frantic without reading the T&Cs that say quite clearly that the bonus points will arrive later...
#8
Join Date: Jun 2015
Location: DAY
Programs: Rapid Rewards, Skymiles, Hilton HHonors, SPG/Marriott Rewards
Posts: 4,943
Agreed and agreed. If it makes the OP feel any better, I bought points and the bonus points did show up one day after the base points.
#9
Join Date: Dec 2010
Programs: Hilton Diamond, Marriott Titanium, Radisson Gold, Hyatt Globalist, M life Gold, IHG Spire
Posts: 918
I understand the concern. Why would purchased points arrive at different times from same purchase? Could be a glitch or could be the bonus part takes longer. But I understand the OP's concern. Marriott's IT simply doesn't work.
I'm at a property now. My app shows a 3 night stay though I booked 9 nights....luckily I double checked with property and they have 9 nights.
I'm at a property now. My app shows a 3 night stay though I booked 9 nights....luckily I double checked with property and they have 9 nights.
E.g.- I book a 7 night stay. After night 1 the online reservation now shows as a 6 night stay. After day two the reservation now shows as a 5 night stay.
The first time I saw this I freaked out. Now I just ignore it.
#11
Join Date: Nov 2009
Location: BC, Canada
Programs: Marriott LTP
Posts: 138
I have also had a inconsistent experience with my purchase
I made two purchases of 50k each on Feb 20th. Both charges posted to my AMEX the next day.
50k points added to my account on the 22nd
25k bonus points added to my account on the 23rd
Second purchase of 50k and 25k bonus still nowhere to be seen (as of the 29th).
Email confirmation after purchase says 24-48 hours.
All I expect is:
- accurate communications (don’t say 24-48 hours if you don’t plan to deliver)
- consistency (don’t process 1 transaction, and leave the second one hanging for a week+)
In my mind, these should be baseline deliverables from a big company like Marriott. Coming up on 2 years post merger and they still can’t nail down the basics.
50k points added to my account on the 22nd
25k bonus points added to my account on the 23rd
Second purchase of 50k and 25k bonus still nowhere to be seen (as of the 29th).
Email confirmation after purchase says 24-48 hours.
All I expect is:
- accurate communications (don’t say 24-48 hours if you don’t plan to deliver)
- consistency (don’t process 1 transaction, and leave the second one hanging for a week+)
In my mind, these should be baseline deliverables from a big company like Marriott. Coming up on 2 years post merger and they still can’t nail down the basics.
#13
Join Date: Mar 2006
Programs: Marriott -Plat. Hilton -Diamond
Posts: 373
Curious why others see the value in buying points considering all the devaluation of the points and increased redemption levels. Am I missing out on how buying points is cheaper than just paying for the hotel night?
#14
Join Date: Nov 2010
Location: zurich
Programs: Miles&Smiles Gold
Posts: 509
5th night free. 60k to 25miles.
EXP : 5 night Meridien Saigon 75k points versus 850 USD
#15
Join Date: Mar 2006
Programs: Marriott -Plat. Hilton -Diamond
Posts: 373