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-   -   Book via Expedia, earn points for extras? (https://www.flyertalk.com/forum/marriott-marriott-bonvoy/2010516-book-via-expedia-earn-points-extras.html)

ffay005 Feb 25, 2020 10:17 am

Book via Expedia, earn points for extras?
 
Stayed 6 nights at JW Marriott in New Orleans. Booked two rooms. This was booked via Expedia, so no points for the stay, but
- we dined at Fogo de Chão and put this on the room
- we paid 120 USD for late check out
- as a basic member, we paid 40 USD + taxes / night for Executive Lounge access
- all was paid with my CC at check-out

The stay was completed 21FEB, but I still can't see any points in my account. Should I reveice points for these? If yes, how long should I wait before contacting Bonvoy?

Thanks!

ffay005 Feb 25, 2020 3:32 pm

Would anyone be able to advise me on this? Thanks!

escapefromphl Feb 25, 2020 4:19 pm


Originally Posted by ffay005 (Post 32112674)
Would anyone be able to advise me on this? Thanks!

Did you get a folio showing your Marriott number? If not call up hotel and ask them to send you one. Submit this to Marriott to get points. YMMV
https://help.marriott.com/s/article/Article-22331

ffay005 Feb 25, 2020 4:23 pm

I did. So apparently I am entitled to those points? However, trying to fill in the form, the first thing it asks me is where I booked and then goes on to say I'm not eligible for points for the stay. Which I know. But it doesn't let me proceed, either, to claim the points for incidentals.

Marriott Bonvoy Lurker Feb 25, 2020 5:03 pm


Originally Posted by ffay005 (Post 32112846)
I did. So apparently I am entitled to those points? However, trying to fill in the form, the first thing it asks me is where I booked and then goes on to say I'm not eligible for points for the stay. Which I know. But it doesn't let me proceed, either, to claim the points for incidentals.

Hi ffay005! Reservations made through third party websites, travel agencies or sites non affiliated to Marriott are not eligible for earning Elite Night Credits or Points for the room. However, you can earn Points on qualifying incidental spend. If you send me a Private Message here on FT or an email to: [email protected] with your first/last name, Marriott Bonvoy number, the dates you stayed at the JW Marriott New Orleans, and a legible screenshot or copy of the folio, I'd be more than happy to look into this for you.

Kind regards,

Leanne
Social Media Specialist
[email protected]

ffay005 Feb 25, 2020 6:36 pm

Wow, what service! Thank you! I'll send an email right now.

Intl359Widget Feb 25, 2020 7:22 pm


Originally Posted by ffay005 (Post 32113205)
Wow, what service! Thank you! I'll send an email right now.

I'm curious why did you book through Expedia instead of Marriott to earn nights and revenue spend from the room itself?


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