Mar 6, 2020, 5:22 am
Last edit by: hhoope01
This is the consolidated Marriott related Coronavirus Discussion thread. For general travel related Coronvirus discussions/information check out the newly created Coronvirus and Travel forum.
Marriott has released an official statement concerning the Coronavirus: https://marriott-re-2019ncovc.com/ See post #116 (thanks Intl359Widget) in this thread for more details.
Marriott has released an official statement concerning the Coronavirus: https://marriott-re-2019ncovc.com/ See post #116 (thanks Intl359Widget) in this thread for more details.
Marriott-specific Coronavirus Discussion Thread
Apr 2, 2020, 2:26 pm
#496
Join Date: Mar 2011
Programs: Delta Skymiles
Posts: 1,982
My one hope about all of this is the terribly restricted but so called flexible rates will start to go away. I have no idea if 3 days before check in my flight will be cancelled in today’s world. I hope that extends into the future.
Apr 2, 2020, 8:36 pm
#497
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 17,398
I'd like this year's status to get extended - I personally think Hilton is being a tad bit TOO generous to extend my Gold status that I would've lost with a grand total of 2 Hilton nights in 2019... Given that was way before the pandemic. I'll take it though.
Apr 3, 2020, 9:40 am
#498
Join Date: Oct 2015
Programs: HH Dia, Marriott Titanium, AA Gold, UA Silver
Posts: 192
Kudos to Hyatt--just received this e-mail:
• More time for elite members to enjoy their status and benefits: Status and benefits will be extended for all existing elite members without having to re-qualify. This means that whatever your status was as of March 31, 2020 – whether Discoverist, Explorist or Globalist – it will be automatically updated to reflect a February 28, 2022 expiration date.
• More time for elite members to enjoy their status and benefits: Status and benefits will be extended for all existing elite members without having to re-qualify. This means that whatever your status was as of March 31, 2020 – whether Discoverist, Explorist or Globalist – it will be automatically updated to reflect a February 28, 2022 expiration date.
Apr 3, 2020, 10:51 am
#499
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
FWIW, I am pretty certain I will make TIT this year, so I am expecting Marriott to kiss my rear at some point. J/K I don't know how many of us FTers are still in Marriott properties.
Apr 3, 2020, 12:26 pm
#500
Join Date: Mar 2013
Programs: Aeroplan, Amex AeroPlat
Posts: 977
Im always gold with a cheap US Hilton credit card... It’s like an insurance (free breakfast) when we can’t find Marriott properties last minute
Apr 5, 2020, 8:00 am
#503
Join Date: Dec 2014
Location: Bangkok
Programs: Marriott Bonvoy Titanium, BAEC Silver, TK Miles & Smiles Elite
Posts: 2,209
It's the hotel themselves that will process the refund rather than Marriott corporate so you may as well go direct to the source and deal with them.
Apr 7, 2020, 9:43 am
#504
Join Date: Dec 2002
Location: SMF
Programs: AA EXP 4MM
Posts: 811
Free night award expiring 7/9/2020
I have a feeling this has been addressed elsewhere but I couldn't find it.
I have a free night award expiring 7/9/2020.
I was set to use it on 5/8/2020 but now the hotel in San Diego is closed and I am not going.
Did Marriott announce an extension of validity for free night award certificates?
Thanks, apologize if already discussed.
I have a free night award expiring 7/9/2020.
I was set to use it on 5/8/2020 but now the hotel in San Diego is closed and I am not going.
Did Marriott announce an extension of validity for free night award certificates?
Thanks, apologize if already discussed.
Apr 7, 2020, 10:25 am
#505
Join Date: Dec 2007
Location: SFO
Posts: 4,914
I have a feeling this has been addressed elsewhere but I couldn't find it.
I have a free night award expiring 7/9/2020.
I was set to use it on 5/8/2020 but now the hotel in San Diego is closed and I am not going.
Did Marriott announce an extension of validity for free night award certificates?
Thanks, apologize if already discussed.
I have a free night award expiring 7/9/2020.
I was set to use it on 5/8/2020 but now the hotel in San Diego is closed and I am not going.
Did Marriott announce an extension of validity for free night award certificates?
Thanks, apologize if already discussed.
Lastly, Members who currently have an active Free Night Award (FNA) expiring in 2020 as part of their credit card benefit, annual choice benefit, promotions or travel package will be able to use it through January 31, 2021.
Apr 7, 2020, 10:29 am
#506
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,727
Per Marriott in this post https://www.flyertalk.com/forum/32180505-post528.html, cert expirations have been pushed out till Jan. 31, 2021.
Apr 8, 2020, 4:47 pm
#507
Join Date: Feb 2020
Location: Texas
Posts: 14
Who's successfully gotten a refund on a pre-paid trip? I just hit cancel on a trip and am worried it's going to be a three ring circle trying to get a refund processed.
The website wording is SUPER confusing, on the booking page it says non-refundable if cancelled more than 24 hours after booking, but clicking cancel it says it's non-refundable is cancelled less than 24 hours prior to check-in. Why can't they simply say "refundable until 24 hours prior to check in?"
The website wording is SUPER confusing, on the booking page it says non-refundable if cancelled more than 24 hours after booking, but clicking cancel it says it's non-refundable is cancelled less than 24 hours prior to check-in. Why can't they simply say "refundable until 24 hours prior to check in?"
Will update my timeline here when they do actually initiate the refund.
On a lighter note, I’m happy that Marriott has decided to extend status. I would’ve earned gold just from my annual cc expenditure, but the diff between gold and platinum is mega. Happy to hold on to it.
Apr 8, 2020, 10:55 pm
#508
Join Date: Jan 2018
Programs: Qantas
Posts: 72
I have two pre-paid refund requests in, one with the Renaissance Bali for about $10k (presidential villa) and W Bangkok for about $4k (wow ste). It’s been over three weeks since my requests (April 17th). Dispatched an email yesterday as a reminder and got the expected “we’re working on it” responses.
Will update my timeline here when they do actually initiate the refund.
On a lighter note, I’m happy that Marriott has decided to extend status. I would’ve earned gold just from my annual cc expenditure, but the diff between gold and platinum is mega. Happy to hold on to it.
Will update my timeline here when they do actually initiate the refund.
On a lighter note, I’m happy that Marriott has decided to extend status. I would’ve earned gold just from my annual cc expenditure, but the diff between gold and platinum is mega. Happy to hold on to it.
Got an automatic response saying that the hotel is closed until 30 June. Am I supposed to wait until then for a refund?!? Seriously unimpressed.
Apr 9, 2020, 6:01 am
#509
Join Date: Jan 2017
Posts: 805
I have two pre-paid refund requests in, one with the Renaissance Bali for about $10k (presidential villa) and W Bangkok for about $4k (wow ste). It’s been over three weeks since my requests (April 17th). Dispatched an email yesterday as a reminder and got the expected “we’re working on it” responses.
Will update my timeline here when they do actually initiate the refund.
On a lighter note, I’m happy that Marriott has decided to extend status. I would’ve earned gold just from my annual cc expenditure, but the diff between gold and platinum is mega. Happy to hold on to it.
Will update my timeline here when they do actually initiate the refund.
On a lighter note, I’m happy that Marriott has decided to extend status. I would’ve earned gold just from my annual cc expenditure, but the diff between gold and platinum is mega. Happy to hold on to it.
I'm worried that many hotels don't have the cash on hand to process all of these refunds and will give similar stall messages on why the refund hasn't yet been posted. It's a lot easier for Marriott corporate to say they're going to allow refunds on advance purchase rates than it is for hotels to come up with the cash to process all of those refunds.
Apr 9, 2020, 9:04 am
#510
Join Date: Jun 2009
Location: SAN
Programs: DL DM / 2MM - Marriott Ambassador
Posts: 1,515
Similar questions / concerns here. I cancelled two pre-paid rooms about 3 weeks ago. The Twitter team said "min 90 days" for the refund.
FYI - same situation on Hilton rooms (where I have no status) and I had the money back in 5 days.
FYI - same situation on Hilton rooms (where I have no status) and I had the money back in 5 days.