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Whose benefits apply when room is booked by someone else?

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Old Feb 17, 2020, 8:38 pm
  #16  
 
Join Date: Dec 2014
Posts: 297
Originally Posted by Marriott Bonvoy Lurker II
Hi andreiz,

Yes, he can book an award reservation for you and he needs to call customer support to do so. You will enjoy your Platinum benefits when you check in.

Best Regards,

Christina Z
Specialist, Social Media
Marriott International

[email protected]
I am in the same boat! Can my mom call Marriott to make the reservation using her 1 free night certificate for my stay? I have platinum but she is only gold.

thanks
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Old Feb 17, 2020, 11:22 pm
  #17  
Company Representative, Marriott Bonvoy
 
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,084
Originally Posted by musicscrip
I am in the same boat! Can my mom call Marriott to make the reservation using her 1 free night certificate for my stay? I have platinum but she is only gold.

thanks
Hi musicscrip,

The member who is gifting the reservation should call customer support to make the reservation. The associate will check if the free night certificate can be gifted.

Best Regards,

Christina Z
Specialist, Social Media
Marriott International

[email protected]
Last edited by Marriott Bonvoy Lurker II; Feb 18, 2020 at 7:21 pm Reason: To clarify.
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Old Feb 18, 2020, 4:40 am
  #18  
 
Join Date: Jul 2008
Programs: *A
Posts: 1,390
Originally Posted by Marriott Bonvoy Lurker II
Hi musicscrip,

The member who is gifting the reservation should call customer support to make the reservation.

Best Regards,

Christina Z
Specialist, Social Media
Marriott International

[email protected]
Unless something has changed, only points reservations can be made in someone else's name, not free night certificates.
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Old Feb 18, 2020, 7:08 am
  #19  
 
Join Date: Mar 2001
Location: Ann Arbor, Michigan USA
Programs: Marriott lifetime Titanium, Delta Platinum
Posts: 5,470
Originally Posted by Marriott Bonvoy Lurker II
Hi musicscrip,

The member who is gifting the reservation should call customer support to make the reservation.

Best Regards,

Christina Z
Specialist, Social Media
Marriott International

[email protected]
Christina,
The issue many of us have involves utilizing the credit card free night certificates. Specifically, husband has titanium elite status, but silver status spouse has the credit card free night certificate. Couple wants to make reservation for joint stay, using wife's credit card free night certificate. Couple wants to enjoy husband's titanium benefits. How to proceed?
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Old Feb 18, 2020, 5:15 pm
  #20  
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Join Date: Jul 2003
Location: Florida
Posts: 29,740
Originally Posted by ohmark
Christina,
The issue many of us have involves utilizing the credit card free night certificates. Specifically, husband has titanium elite status, but silver status spouse has the credit card free night certificate. Couple wants to make reservation for joint stay, using wife's credit card free night certificate. Couple wants to enjoy husband's titanium benefits. How to proceed?
I would like to know the official answer too. My husband is Gold and I am Plat. We booked a night using his Chase FN cert for a stay in May. Our experiences have been, Asian properties are accommodating when at check in they know one of the guests has higher status, they honor the higner status benefits. However this upcoming stay is in Europe. So a more definitive answer from the Lurker is beneficial, even though it would mean we need to cancel and rebook thru Customer Support as Christina suggested.
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Old Feb 18, 2020, 7:17 pm
  #21  
Company Representative, Marriott Bonvoy
 
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,084
Originally Posted by sds1493
Unless something has changed, only points reservations can be made in someone else's name, not free night certificates.
Yes, some free night certificates can only be used by the member. We would suggest to call and check with the associate if the free night certificate can be gifted.

Best Regards,

Christina Z
Specialist, Social Media
Marriott International

[email protected]
Last edited by Marriott Bonvoy Lurker II; Feb 18, 2020 at 7:29 pm
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Old Feb 18, 2020, 7:20 pm
  #22  
Company Representative, Marriott Bonvoy
 
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,084
Originally Posted by ohmark
Christina,
The issue many of us have involves utilizing the credit card free night certificates. Specifically, husband has titanium elite status, but silver status spouse has the credit card free night certificate. Couple wants to make reservation for joint stay, using wife's credit card free night certificate. Couple wants to enjoy husband's titanium benefits. How to proceed?
Hi ohmark,

Free night certificates from credit card can only be used by the member.

Best Regards,

Christina Z
Specialist, Social Media
Marriott International

[email protected]
Last edited by Marriott Bonvoy Lurker II; Feb 18, 2020 at 7:29 pm Reason: typo
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Old Mar 1, 2021, 3:30 pm
  #23  
 
Join Date: Jul 2009
Location: World
Posts: 1,647
I gifted an award reservation over the phone. In the email confirmation I received my name is appearing as the primary guest and the actual guests name is appearing as "additional guest". Then in the reservation details on the Marriott site my name is listed as the guest and the actual guests name is not visible anywhere.

Was this gifted award reservation booked correctly?


Originally Posted by Marriott Bonvoy Lurker II
Award Reservations can only be gifted at the time of booking and can only be made through customer engagement center.

Best Regards,

Christina Z
Specialist, Social Media
Marriott International

[email protected]
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Old Mar 1, 2021, 7:28 pm
  #24  
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Join Date: Apr 2013
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Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
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Originally Posted by mster
I gifted an award reservation over the phone. In the email confirmation I received my name is appearing as the primary guest and the actual guests name is appearing as "additional guest". Then in the reservation details on the Marriott site my name is listed as the guest and the actual guests name is not visible anywhere.

Was this gifted award reservation booked correctly?
Technically not but it should be fine.
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Old Mar 1, 2021, 7:35 pm
  #25  
 
Join Date: Jul 2009
Location: World
Posts: 1,647
Originally Posted by Kacee
Technically not but it should be fine.
That's what I thought. Time to cancel and rebook until they get it right. 🙄
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Old Mar 1, 2021, 8:29 pm
  #26  
Company Representative, Marriott Bonvoy
 
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,084
Originally Posted by mster
I gifted an award reservation over the phone. In the email confirmation I received my name is appearing as the primary guest and the actual guests name is appearing as "additional guest". Then in the reservation details on the Marriott site my name is listed as the guest and the actual guests name is not visible anywhere.

Was this gifted award reservation booked correctly?
Could you PM us the confirmation number so we can check for you?

Please let us know if you need further assistance.

Best Regards,

Abbey L
Specialist, Social Media
Marriott International
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Old Mar 19, 2021, 3:40 am
  #27  
 
Join Date: Mar 2019
Posts: 773
If I go with my wife with her certificate can I use my plantuim suite upgrade on her certificate?
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Old Mar 19, 2021, 7:45 am
  #28  
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Join Date: Jun 2007
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Posts: 15,510
Originally Posted by Ijones027
If I go with my wife with her certificate can I use my plantuim suite upgrade on her certificate?
Sorry no. SNAs are not transferable. Best you can hope for is to flash your Plat card at check in and hope the hotel throws you a bone.
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Old Apr 15, 2021, 2:45 pm
  #29  
 
Join Date: May 2013
Location: Bay Area, CA
Posts: 47
How about charging incidentals like restaurant meals to a separate folio. My partner is gold and I am titanium. He has nights booked under his account using CC certs. I assume we won’t get much of an upgrade or breakfast, etc...but I’m wondering if there’s any way to get the 75% bonus that I would typically get for restaurant or spa purchases.
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Old Apr 15, 2021, 3:30 pm
  #30  
 
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,859
Originally Posted by DaM3nace
How about charging incidentals like restaurant meals to a separate folio. My partner is gold and I am titanium. He has nights booked under his account using CC certs. I assume we won’t get much of an upgrade or breakfast, etc...but I’m wondering if there’s any way to get the 75% bonus that I would typically get for restaurant or spa purchases.
No way to do this unless you also have a stay, beside its only really a 50% increase from gold to titanium.
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