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No Marriott Surveys in a looooong time

No Marriott Surveys in a looooong time

Old Jan 30, 20, 3:26 pm
  #1  
Original Poster
 
Join Date: Aug 2005
Programs: OWE, *A-G, EY Plat, SPG Plat100, Marriott Plat, Hilton Diamond
Posts: 480
No Marriott Surveys in a looooong time

These have all but dried up.

I've had a great number of stays that need feedback (service, overcharging etc) sending to the hotel, but have not received these emails in a really long time.

Are these aimed at people that are likely to give positive feedback?
flying_fozzy is offline  
Old Jan 30, 20, 3:37 pm
  #2  
 
Join Date: Jan 2020
Programs: Marriott
Posts: 28
I have not received one since September 2019
sherriflinda is offline  
Old Jan 30, 20, 5:25 pm
  #3  
 
Join Date: Dec 2009
Location: COS
Programs: UA Gold/1.5MM (several years running now!), Marriott LTTE, Hertz Prez
Posts: 1,886
Been a member for decades and not once have I ever been invited to review a property. Which is a shame since most would receive very positive feedback from me. That's been one of the major benefits of Amb status for me is to have someone to channel feedback to. In any event, the star rating system on Marriott's own site is pretty much worthless since it's algorithm-based in terms of who gets invited; I therefore pay it no attention whatsoever.
CCIE_Flyer is offline  
Old Jan 30, 20, 5:44 pm
  #4  
 
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG75K, UA PP, Marriott Bonvoy Titanium
Posts: 3,644
I received a survey request from the Courtyard Seoul Botanic Park for a stay on January 14th. One of my better stays, great Elite recognition and impeccable service from a very friendly staff. I took the time to fill out the survey and received a reply from the property thanking me for my participation.

James
Flying for Fun is offline  
Old Jan 30, 20, 6:38 pm
  #5  
 
Join Date: Oct 2011
Location: BKK
Programs: Marriott Bonvoy Titanium; QR Plat
Posts: 1,874
Never got it since the merger.
3rdworldresident is online now  
Old Jan 30, 20, 7:32 pm
  #6  
 
Join Date: Dec 2012
Posts: 90
I received one about a week ago, a few days after my stay at Sheraton Grande Bangkok. A few days after submitting the survey, I received a personal response and thank you from the General Manager.
PSPandBA is offline  
Old Jan 30, 20, 7:38 pm
  #7  
 
Join Date: May 2002
Location: Toronto,Ontario,Canada
Programs: SPG Plat
Posts: 132
Originally Posted by flying_fozzy View Post
Are these aimed at people that are likely to give positive feedback?
I received a "Tell us about your stay" survey this week. First time in a long time.

The same property sends an email after every stay "Did you enjoy your stay?" which I find a bit annoying as it is not the real survey.
You need to click YES or NO.
YES opens up Tripadvisor property review page...
NO leads to a simple 5 question survey from https://surveys.travelmediagroup.net/
So they are encouraging Tripadvisor reviews, but only from those with positive feedback.
gregv is offline  
Old Jan 30, 20, 9:03 pm
  #8  
 
Join Date: Aug 2008
Location: Somewhere in Florida
Posts: 2,088
I just got the usual one from Marriott this week, which also encouraged me to leave a review on Marriott.com. I'm not getting them 100% of the time, but I have been getting them > 50% of the time.
KRSW is offline  
Old Jan 30, 20, 10:37 pm
  #9  
 
Join Date: Apr 2015
Posts: 207
I received two in January.
jrich7970 is offline  
Old Jan 31, 20, 7:27 am
  #10  
 
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 4,740
I received one from the Westin in St. Louis after my stay on 1/21. I usually get one from the Marriott I stay at by my company's HQ too. I didn't get one from the Four Points I stayed at late last year. I believe the general consensus here is that these are managed at the property level, so it depends on where you're staying.
JBord is offline  

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