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Not happy! My advice solution for the late check out problems at resort

Not happy! My advice solution for the late check out problems at resort

Old Jan 30, 20, 12:50 am
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Not happy! My advice solution for the late check out problems at resort

Listen Marriott management, the problem now is that elite members are very difficult to get the 4pm late check out at resorts hotel, which because of your T&C did not include it as guarantee, so that gives the hotel the opportunity to kick elite out as long as we got an upgraded room. Here is my advice to makes everyone happy:

strictly enforce 3 pm check in. The earlier check in time is 3pm. If any one had an earlier flight and need a room immediately , he got what he reserving for, if you need upgrade? Then everyone have to wait till 4 pm or later.

I donít mind waiting for my room, I can totally accept a t standard room for rest first then moving to upgraded room late in the evening, BUT I donít like to move rooms and luggage around on check out date to move to another room, this is really annoying.

Do you like moving packaging your luggage to another room on departure day just for 4 hours? To go downstairs to front desk, make the payment , get a new key , go upstairs again.

Today I check out at surf paradise Marriott, I used my suite night award to upgrade to executive suite, however hotel asking me to leave on 12 pm, she said guest already arrive for the suite, at 11 am! The best she can offer me is to check out at 12:30, yes, 30mins late check out! Make any sense?

And then I was moved to another room to using the 4pm late check out, which giving me the lowest floor room with bad views.

This doesnít make much sense, when we want stay late check out, it feels like we are asking for something that is too much or something we are not entitled for, but hotel have no problem allowing guest check in at noon for a suite.

what is the problem here , no guarantee = no late check out at all at resorts, they are asking me to leave at 12 pm, and there is always a reason , based on avavbility is BS.

Last edited by Vince Chan; Jan 30, 20 at 12:57 am
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Old Jan 30, 20, 1:37 am
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Originally Posted by Vince Chan View Post
Listen Marriott management, the problem now is that elite members are very difficult to get the 4pm late check out at resorts hotel, which because of your T&C did not include it as guarantee, so that gives the hotel the opportunity to kick elite out as long as we got an upgraded room. Here is my advice to makes everyone happy:

strictly enforce 3 pm check in. The earlier check in time is 3pm. If any one had an earlier flight and need a room immediately , he got what he reserving for, if you need upgrade? Then everyone have to wait till 4 pm or later.

I donít mind waiting for my room, I can totally accept a t standard room for rest first then moving to upgraded room late in the evening, BUT I donít like to move rooms and luggage around on check out date to move to another room, this is really annoying.

Do you like moving packaging your luggage to another room on departure day just for 4 hours? To go downstairs to front desk, make the payment , get a new key , go upstairs again.

Today I check out at surf paradise Marriott, I used my suite night award to upgrade to executive suite, however hotel asking me to leave on 12 pm, she said guest already arrive for the suite, at 11 am! The best she can offer me is to check out at 12:30, yes, 30mins late check out! Make any sense?

And then I was moved to another room to using the 4pm late check out, which giving me the lowest floor room with bad views.

This doesnít make much sense, when we want stay late check out, it feels like we are asking for something that is too much or something we are not entitled for, but hotel have no problem allowing guest check in at noon for a suite.

what is the problem here , no guarantee = no late check out at all at resorts, they are asking me to leave at 12 pm, and there is always a reason , based on avavbility is BS.
If you were in an Exec Suite then sorry I am not surprised that you were asked to checkout ontime. There is a limited number of suites and if they have guests arriving who have paid for the suite for example (not SNA) then they will do what they can to give them it early. Also if Checkin is 3pm then having the suite until 12:30, which means housekeeping get into it at near 1pm means they do not have that long to clean it and get it signed off ready for the next guests.

I am not sure what you are complaining about here as policy is very clear yuo ahve no right to late checkout at a resort, simply based on availability and if your in a suite chances are the hotel is going to want it back sooner due to the limited number they have. To suggest that you are being made to feel like your asking for something your not entitled to is simply because that is exactly what your doing. You have no idea if the people who are arriving for that Suite are very frequent guests and thus as any sensible business would do they chose to give them the room earlier than they had to rather than let you have it later than they had to, the point is however is it was well within the rights of the hotel to make this decision. It could equally be the case the arriving guests had an approved Your24 request, I assume you did not?

It is frustrating when you would like to keep a room until you need to leave a hotel, but at a resort if you wish to do this you either need to agree it for an extra fee before arrival, take your chances or book an extra night. It is this sort of entitled attitude that to me makes hotels devalue Elite members and actually leads to lower levels of benifits at properties/
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Old Jan 30, 20, 1:44 am
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Sounds like the hotel needs to better manage its SNA pool, so that the upgrade never clears and the OP isn't therefore inconvenienced by bell staff moving his packed bags on checkout day from one room to another...
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Old Jan 30, 20, 2:12 am
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Originally Posted by craigthemif View Post
Sounds like the hotel needs to better manage its SNA pool, so that the upgrade never clears and the OP isn't therefore inconvenienced by bell staff moving his packed bags on checkout day from one room to another...
But only for the OP.

And really, complaining that the late check out room which was offered doesn’t have a view? Perhaps OP would prefer to shower in the gym or shared hospitality room next time.

I’ve had late, late check out rooms at HNL resort with a view of the A/C units before and have always been grateful rather than complained.
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Old Jan 30, 20, 2:14 am
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The t&c's are clear. I don't understand this thread.
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Old Jan 30, 20, 3:19 am
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Originally Posted by margarita girl View Post
But only for the OP.

And really, complaining that the late check out room which was offered doesnít have a view? Perhaps OP would prefer to shower in the gym or shared hospitality room next time.

Iíve had late, late check out rooms at HNL resort with a view of the A/C units before and have always been grateful rather than complained.
Yes, because the OP deserves the best view for 3-4 hours in a room that could end up unusable for the night, whilst a new arrival gets allocated the no-view room for the duration of their stay... But I guess some giraffe-owning people take DYWKIA seriously
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Old Jan 30, 20, 3:28 am
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If this was a non resort, I would agree changing of rooms should not happen even on a SNA room.

This is a resort and the property accommodated the OP to 4pm to another room is generous. They could have told the OP to pound sand and still within the terms.
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Old Jan 30, 20, 3:33 am
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Definitely not a Marriott apologist. But the property (A resort) actually showed good customer service by transferring you to another room so you can checkout at 4PM.

The vast majority would have said No to late check out. And lock you out your room by 12 noon.

The terms SINCE SPG days is for resorts/conference hotel is 4PM depending on availability. And on this date, it wasnt available...
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Old Jan 30, 20, 5:19 am
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I felt like back in SPG days, they at least tried harder. We stayed at Le Meridien Seychelles a couple of years ago, and I asked for a 4pm late checkout because our fight was around 9PM. Upon learning our flight schedule, the front desk agent typed quite a bit and then told us that we could use the room until 6PM, since I was a gold member. There was also another couple before us asking late checkout, the agent told them there's no room available, but they can use the spa and other facilities after checking out.
Then last month we were staying at the Ritz Calton Abama (being titanium now), I approached the front desk agent, mentioning I would like a late checkout (7pm flight). The agent did not ask my name nor my room number, simply replying "we are sold out, we cannot provide any late checkouts". I know for resorts, it depends on availability, but that just felt like they did not even bother to try.
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Old Jan 30, 20, 5:52 am
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Originally Posted by Ryaies View Post
I felt like back in SPG days, they at least tried harder. We stayed at Le Meridien Seychelles a couple of years ago, and I asked for a 4pm late checkout because our fight was around 9PM. Upon learning our flight schedule, the front desk agent typed quite a bit and then told us that we could use the room until 6PM, since I was a gold member. There was also another couple before us asking late checkout, the agent told them there's no room available, but they can use the spa and other facilities after checking out.
Then last month we were staying at the Ritz Calton Abama (being titanium now), I approached the front desk agent, mentioning I would like a late checkout (7pm flight). The agent did not ask my name nor my room number, simply replying "we are sold out, we cannot provide any late checkouts". I know for resorts, it depends on availability, but that just felt like they did not even bother to try.

OP's hotel tried. They offered him a room without a view, and he was "NOT HAPPY".
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Old Jan 30, 20, 5:57 am
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Personally, I would enjoy checking in early more than I would enjoy checking out late. Especially at a resort.
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Old Jan 30, 20, 6:13 am
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If anyone at the property reads the OP, they will have learned that no good deed goes unpunished and will not make the mistake of doing something nice for someone like this, only to be publicly bashed for it. He can expect the closet above the kitchen next time.

A classic self-centered thread about what is important in the moment.

Presumably he wants and should expect a clean and well-stocked room when he checks in at 3:00 PM. But, somehow that is supposed to magically occur so that he can check out later than the published time.

Perhaps the better answer is not to allow late check out or early check in and to simply require that those who want the room past check out or earlier than check in, book the room for the extra night. Would solve all of the problems and end this.
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Old Jan 30, 20, 6:29 am
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Originally Posted by LovetoTravel83 View Post
The t&c's are clear. I don't understand this thread.
allow me to translate: ďdont you know who i am?!Ē
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Old Jan 30, 20, 7:01 am
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Read OP reply in Post #107 in this thread.

Marriott Hong Kong Ocean Park [Master Thread]
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Old Jan 30, 20, 7:03 am
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Well I understand where the OP is coming from - of course I also would love to stay 'on holiday' as long as possible But:

- I think a resort can't be compared with a usual downtown 'business' Marriott, where a large number of business travelers checks out at 8am
- also worth to mention that a number of people are keen to start their vacation early so like to check in early.

In the end, the hotel will never be able to make it right for anybody. When I go to a Marriott resort I manage my expectations e.g. if I like to get a great room I need to pay for it, the hotel might not have a lounge, I won't get an upgrade and I have to pay a horrible resort fee.

I think the hotel was accommodating to the OP by providing a different room to shower and get dressed, definitely better than changing in the spa.
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