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Email Reservation Confirmation Issue

Email Reservation Confirmation Issue

Old Jan 22, 20, 10:12 am
  #1  
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Email Reservation Confirmation Issue

In recent weeks, since the New Year, I no longer receive reservation confirmation emails after making reservations on the App. It has occurred six times in a row.

I contacted Bonvoy CS for help but they could offer none. I searched my Account page for some type of toggle for email notifications but could not find a solution.

Suggestions appreciated.
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Old Jan 22, 20, 12:07 pm
  #2  
 
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Same issue. Figured I would check FT to see if others had this problem. A search brings up this thread from last year but I don't see a solution. Not receiving confirmation emails anymore
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Old Jan 22, 20, 1:02 pm
  #3  
 
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Same here. Two separate online reservations and no email confirmation for either.
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Old Jan 22, 20, 1:18 pm
  #4  
 
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I booked yesterday on the website and received an email confirmation.

Are you all using the app?
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Old Jan 22, 20, 1:50 pm
  #5  
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Originally Posted by MrM2016 View Post
I booked yesterday on the website and received an email confirmation.

Are you all using the app?
Yes, I used the App each time and did not use Points. I used credit card on file.

Thanks All for your experience.
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Old Jan 22, 20, 7:03 pm
  #6  
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I get them consistently for both reservations and cancellations, although it can take anywhere from an hour to overnight for them to show up.
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Old Jan 22, 20, 7:37 pm
  #7  
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Originally Posted by Points Scrounger View Post
I get them consistently for both reservations and cancellations, although it can take anywhere from an hour to overnight for them to show up.
Exactly. Thats just what I used to get!
And come to think of it, I did not receive a cancellation notice with my recent cancellation.

I think I will bring this concern up with CS once more.

Thank you
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Old Jan 23, 20, 11:55 am
  #8  
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For a while I wasn't consistently getting email confirmations and then my Ambassador said that the problem was my response to the purpose of travel question. Apparently Starriott was deciding not to send business confirmations to the email address I had on file, which is my personal email.
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Old Feb 6, 20, 5:15 pm
  #9  
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Five more individual stays at various Marriott Brands and still no email “Reservation Confirmations” and four attempts at remedy with Customer Service.

It makes no difference whether I list “reason for stay” as Business or Personal.

All reservations made using the most current App version each time and using card on file and not points.

Quite disheartening.
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Old Feb 6, 20, 5:17 pm
  #10  
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Originally Posted by MSPeconomist View Post
For a while I wasn't consistently getting email confirmations and then my Ambassador said that the problem was my response to the purpose of travel question. Apparently Starriott was deciding not to send business confirmations to the email address I had on file, which is my personal email.
Was your Ambassador able to resolve this using your personal email or was it necessary to change your email address to your business?

thank you
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Old Feb 6, 20, 6:07 pm
  #11  
 
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Why would you ever make a booking through the app? Missing out on lots of cashback when booking via browser.
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