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Marriott Policy on Dynamic Currency Conversion (DCC) on Prepaid rates

Marriott Policy on Dynamic Currency Conversion (DCC) on Prepaid rates

Old Jan 12, 20, 8:32 pm
  #1  
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Marriott Policy on Dynamic Currency Conversion (DCC) on Prepaid rates

How many times this has happened to me in the past, I'm not sure, but I'm going to be far more conscious of checking it in the future.

I booked a prepaid rate at the JW Marriott Kolkata (India) for two nights. The hotel dutifully charged my card the next day. It caught my eye mostly because I was expecting an issue with how they calculated the GST on the stay, since one night was under the INR 7500 and one was over INR 7500 (meaning two different tax rates applied).

Well, lo and behold, they charged me in dollars (not rupees). This caused my overall rate to be more than $20 more than it should have been if I was charged in local currency.

I complained up and down and the hotel management seems to feel that this is being done as "courtesy" to guests who appreciate being billed in their home currency. My gosh I was so annoyed at that ridiculousness...

Anyways, in my case they are giving me a refund and "we will notate your account that you prefer to be charged in INR". Yeah, whatever. Thanks.

It seems the hotel should be obligated to ask in advance if they want to pursue the DCC scam with their customers. Otherwise they should just charge in local currency (or finalize the billing on check-out). I've had so many stays in the past where on checkout, the agent says "you paid in advance, so you don't owe anything", and then I just don't take the receipt and leave. Not anymore.... at least not internationally.

I'm curious if Marriott has a stand on how this type of situation should be handled?
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Old Jan 12, 20, 9:24 pm
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I doubt it is a policy Marriott wide, but rather the hotel trying to scam a few extra bucks from foreign clients. This can be avoided by using AMEX wherever possible. I've switched all my hotel spending to the AMEX green card because of this issue.
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Old Jan 12, 20, 9:47 pm
  #3  
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Use AmEx. They refuse to participate in the DCC scam.
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Old Jan 13, 20, 1:15 am
  #4  
 
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Originally Posted by Boston Elite View Post
How many times this has happened to me in the past, I'm not sure, but I'm going to be far more conscious of checking it in the future.

I booked a prepaid rate at the JW Marriott Kolkata (India) for two nights. The hotel dutifully charged my card the next day. It caught my eye mostly because I was expecting an issue with how they calculated the GST on the stay, since one night was under the INR 7500 and one was over INR 7500 (meaning two different tax rates applied).

Well, lo and behold, they charged me in dollars (not rupees). This caused my overall rate to be more than $20 more than it should have been if I was charged in local currency.

I complained up and down and the hotel management seems to feel that this is being done as "courtesy" to guests who appreciate being billed in their home currency. My gosh I was so annoyed at that ridiculousness...

Anyways, in my case they are giving me a refund and "we will notate your account that you prefer to be charged in INR". Yeah, whatever. Thanks.

It seems the hotel should be obligated to ask in advance if they want to pursue the DCC scam with their customers. Otherwise they should just charge in local currency (or finalize the billing on check-out). I've had so many stays in the past where on checkout, the agent says "you paid in advance, so you don't owe anything", and then I just don't take the receipt and leave. Not anymore.... at least not internationally.

I'm curious if Marriott has a stand on how this type of situation should be handled?
I don't know if Marriott has a stance, but if this happened to me I would tell the hotel to refund and charge in the currency I want, as their actions are in violation of the DCC consent and disclosure rules for Visa and Mastercard and if they didn't comply that I would file a chargeback. The threat of a chargeback fee is more than anything they're making on the DCC scam.

Like others here have mentioned though, if you can use AMEX, that's the best solution.
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Old Jan 14, 20, 8:46 am
  #5  
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I didn't even realize that about Amex! Great advice, thank you. Usually I use Citi Prestige for all my hotels, but I have a sock drawer Amex Bonvoy from when it was an SPG that I can pull out for international Marriott stays!
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Old Jan 14, 20, 8:48 am
  #6  
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Originally Posted by travelinmanS View Post
I doubt it is a policy Marriott wide, but rather the hotel trying to scam a few extra bucks from foreign clients. This can be avoided by using AMEX wherever possible. I've switched all my hotel spending to the AMEX green card because of this issue.
Yes, I agree with you, I was thinking more about whether or not Marriott had a policy "against" something like this... Though as a different poster also mentioned, they are supposed to have your consent before charging in $'s anyways, so there is likely not a policy per se (though there should be!).

Last edited by Boston Elite; Jan 14, 20 at 9:00 am
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Old Jan 16, 20, 3:40 am
  #7  
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Does anyone know if you can instruct your bank to block DCC on your Visa or Master Credit card?
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Old Jan 16, 20, 10:24 pm
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In some countries (common in Asia and certain developing countries), hotel credit card transactions are processed using a separate stand alone credit terminal (as opposed to an integrated module in the Property Management System).

There are situations when a prepaid reservation is made online (or via a GDS or Marriott Central Reservations), the credit card details are transmitted to the property. Once received, the transaction is manually keyed using the credit terminal. If the credit card is a Visa/Mastercard, the terminal in most cases might prompt the user to select the local currency or the currency for the country (DCC) where the credit card is based. Most of the time, due to laziness (or direction from management), the person doing the keying by default would choose the DCC option. In some countries such as China, the credit card terminal doesn't even have the option to choose!

It might help if you contact the hotel (not Marriott Central Reservations or Bonvoy) immediately after you make the prepaid reservation and tell them to choose the local currency when processing the payment.
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