Originally Posted by davidw70

Completed a two night stay here at the end of last week. Considering the restrictions in place, I thought they did a really good job at making the stay as normal as possible. Occupancy seemed to be very low so breakfast was served in the bar - you could choose as much as you like from a small menu. I was able to book a slot at the swimming pool on the first day of opening which worked very well. Bed was made up, new towels, tea and biscuits during the stay which surprised me a bit given everything I’ve read in recent weeks.

Stay has now posted and only received 468 base points for the 2 night stay which I’ve now queried with Bonvoy customer service. I also paid on the UK Bonvoy Amex card and have not received any bonus points (the statement narrative has no mention of Delta or Marriott), so that’s next on the list to resolve.

Edit: I logged the lack of base points with Bonvoy customer service and they emailed back with a request to reply to the email with a PDF copy of the invoice. The email is coming back as undeliverable. Any ideas what email address should be used?

Originally Posted by hockeyinsider

... as this document seems to indicate most or all of the RBH-managed properties flagged under QHotels are being reflagged to Delta: https://www.qhotels.co.uk/media/4020...s_entities.pdf