Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Marriott | Marriott Bonvoy
Reload this Page >

Denied all Elite Benefits due to Online Travel Agent Booking

Denied all Elite Benefits due to Online Travel Agent Booking

Old Jan 6, 20, 10:01 pm
  #1  
Original Poster
 
Join Date: Jan 2020
Posts: 107
Denied all Elite Benefits due to Online Travel Agent Booking

Super long time lurker here and finally incensed enough to post. Iím a lifetime Titanium and legacy Marriott Rewards got lifetime plat the hard way.

Iím on a multi stop run through Asia and since my booking were through our corporate travel agent I went to check in and was told:

Due to not booking direct with Marriott I would:
1: have no elite benefits (no lounge, no breakfast)
2: no night stay credit (obviously this impacts amassadlr qualification)
3: no points

essenrially I am treated like someone who has never stayed in a Marriott before. To say Iím pissed off is an understatement.

Recently changed jobs and we are required to book through our corporate travel agent. My Long time prior job we booked on our personal cards to get the points. New company wonít allow us.

How can I remedy this? Itís like Marriott is stripping me of my lifetime status and zero benefit now.

This is insane
Lifetimenotelite is offline  
Old Jan 6, 20, 10:11 pm
  #2  
 
Join Date: Jan 2005
Location: The World
Posts: 1,006
They're pretty clear in their terms and conditions, and always have been. (Starwood was, too.)

Regular travel agent-booked stays do count for status and earn benefits, but "online" travel agent and consolidator stays (Priceline, Hotels.com, etc, etc.) never have.

Marriott isn't stripping you of anything. If anyone's to blame, it's your employer and their travel agent -- not Marriott.

Our corporate travel agent (which we're required to use) has access to hotel rates from a variety of sources -- including some of the online TAs and consolidators like Hotels.com. I tell them not to book those rates, and instruct them to book 'regular' Marriott rates instead. That always works for me.
FlyerJ is offline  
Old Jan 6, 20, 10:12 pm
  #3  
 
Join Date: Apr 2007
Location: Anywhere
Posts: 4,010
If it was your corporate rate, even if booked via your corporate travel agent, you should have all membership benefits honoured.
synzero likes this.
carrotjuice is offline  
Old Jan 6, 20, 10:14 pm
  #4  
Original Poster
 
Join Date: Jan 2020
Posts: 107
Bad enough to take points but because a of an online booking but denying a lifetime member of basic lounge access over it is complete BS
Lifetimenotelite is offline  
Old Jan 6, 20, 10:24 pm
  #5  
 
Join Date: Aug 2017
Programs: AS MVPG, Hertz PC, Hilton Diamond, Marriott Platinum, Delta/United Gold
Posts: 3,219
Originally Posted by Lifetimenotelite View Post
Bad enough to take points but because a of an online booking but denying a lifetime member of basic lounge access over it is complete BS
Work with your corporate TA to remedy the issue. You can go another hotel chain similar to Marriott, and you will experience the same thing.
Repooc17 is offline  
Old Jan 6, 20, 10:26 pm
  #6  
 
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 3,179
Originally Posted by Lifetimenotelite View Post

How can I remedy this? Itís like Marriott is stripping me of my lifetime status and zero benefit now.

This is insane
Your company is basically making a restricted Expedia booking for you and youíre blaming Marriott. This is on your company not Marriott.
escapefromphl is offline  
Old Jan 6, 20, 10:27 pm
  #7  
 
Join Date: Dec 2017
Location: SFO/YYZ
Programs: Marriott Titanium, Hilton Gold, UA Premier Silver
Posts: 1,425
See Marriott Bonvoy Exclusion for stays booked by corporate travel agencies

Your corporate travel agent booked non-eligible rates which went through an OTA like Expedia instead of a rate through GDS. This is something for you to resolve with them. Try to make sure your corporate TA books eligible rates.
nexusCFX is online now  
Old Jan 6, 20, 10:42 pm
  #8  
 
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 7,865
Originally Posted by escapefromphl View Post
Your company is basically making a restricted Expedia booking for you and youíre blaming Marriott. This is on your company not Marriott.
+1.

We use Concur/AMEXGBT and I get full elite benefits with Marriott / Hilton / Hyatt / IHG
Duke787 is offline  
Old Jan 6, 20, 11:14 pm
  #9  
 
Join Date: Dec 2019
Posts: 452
I love the concept of being outraged over something a) so small; and b) any traveler should know. Of course you donít get perks if you use an OTA. OTA users are sub-human to hotel clerks, in my experience.
mctaste is offline  
Old Jan 6, 20, 11:18 pm
  #10  
 
Join Date: May 2002
Programs: AAdvantage Platinum, United Silver, Marriott Titanium Elite
Posts: 1,774
From Marriott Bonvoy Loyalty Program Terms & Conditions:

2.1.f Non-Qualifying Rates. A ďNon-Qualifying RateĒ is a rate a Member pays for a Stay in a guest room at a Participating Property which does not qualify to earn Points or Miles, as well as membership tier benefits. Non-Qualifying Rates are those booked using the following methods:

i. The guest room was booked through a tour operator, online travel channel or other third-party channel including, without limitation, expedia.com, hotwire.com, priceline.com, orbitz.com, booking.com, travelocity.com; or

ii. The guest room was booked at a group rate as part of an event, meeting, conference or organized tour, and the Member does not directly pay the Participating Property for such room; or

iii. The guest room was booked at a tour operator, wholesaler, or crew room rate or package including, without limitation, Fam-Tasticģ rates, Plan-Tasticģ rates, travel industry rates and organized tours or package bookings; or

iv. The guest room was complimentary; or

v. A voucher or third-party award was redeemed for the guest room.
Tanic, Happy, writerguyfl and 1 others like this.
Horace is online now  
Old Jan 6, 20, 11:21 pm
  #11  
 
Join Date: Sep 2013
Location: CHS
Programs: UA GS, Bonvoy Amabassador, Hertz PC
Posts: 2,171
This is 100% your company. It is the same thing as buying the basic economy fares for flying.

You should be taking this up with your company and/or read the fine print better before you accepted this job.
Hipplewm is offline  
Old Jan 6, 20, 11:26 pm
  #12  
 
Join Date: Jul 2014
Location: North Sentinel Island
Programs: AA Gold, BONVOY TIT
Posts: 704
Originally Posted by Duke787 View Post
+1.

We use Concur/AMEXGBT and I get full elite benefits with Marriott / Hilton / Hyatt / IHG
Never had an issue with Concur.
rdurlabhji is offline  
Old Jan 6, 20, 11:27 pm
  #13  
Original Poster
 
Join Date: Jan 2020
Posts: 107
Originally Posted by escapefromphl View Post
Your company is basically making a restricted Expedia booking for you and youíre blaming Marriott. This is on your company not Marriott.
im staying at a Marriott property with over 2500 nights as a LT Titanium. Marriott is still getting paid money for the stay and using a technicality to deny a long time member basic benefits that were earned with years of time and a boatload Of money spent in their hotels.

You can be an apologist for Marriott all you want but this is outrageous.
JohnneeO, bubu-SNA and Nazdoom like this.
Lifetimenotelite is offline  
Old Jan 6, 20, 11:30 pm
  #14  
Original Poster
 
Join Date: Jan 2020
Posts: 107
Iím guessing the defenders on here are likely the same person and likely a Marriott Corporate employee.

lifetime benefits came at cost they didnít come free and now they are screening members.

anyone who is legacy SPG need not reply to this thread...
Lifetimenotelite is offline  
Old Jan 6, 20, 11:30 pm
  #15  
 
Join Date: Dec 2017
Location: SFO/YYZ
Programs: Marriott Titanium, Hilton Gold, UA Premier Silver
Posts: 1,425
Originally Posted by Lifetimenotelite View Post
im staying at a Marriott property with over 2500 nights as a LT Titanium. Marriott is still getting paid money for the stay and using a technicality to deny a long time member basic benefits that were earned with years of time and a boatload Of money spent in their hotels.

You can be an apologist for Marriott all you want but this is outrageous.
Marriott pays Expedia a 12% commission when the stay is booked through them. That's where the value of your benefits went.
Originally Posted by Lifetimenotelite View Post
I’m guessing the defenders on here are likely the same person and likely a Marriott Corporate employee.

lifetime benefits came at cost they didn’t come free and now they are screening members.

anyone who is legacy SPG need not reply to this thread...
Yes everyone here is obviously a Marriott employee rather than people pointing out a well-documented industry-standard policy that you could resolve with your TA for future bookings. We're all the same person, having spent many years making tens of thousands of posts across several accounts all for the evil purpose of trying to deceive you in the year 2020. You caught me.
nexusCFX is online now  

Thread Tools
Search this Thread
Search Engine: