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Marriott took more points after original booking

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Marriott took more points after original booking

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Old Mar 10, 2020, 9:17 am
  #61  
 
Join Date: Sep 2018
Programs: Alaska
Posts: 2,188
Originally Posted by Oxon Flyer
As noted on the forum this is just one of a number of long-standing, significant IT defects that affect a large population of members, but haven't been fixed. It's an issue of leadership and culture, not IT change management process.
This is a new problem introduced at the same time removing old point advance and introducing peak and non-peak.

The change was to change to new point requirement upon any change of reservation. So that points will be deducted or returned automatically.
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Old Mar 10, 2020, 4:21 pm
  #62  
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Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,166
Vote with your wallet...much like United took it on the chin 2012 onward for a few years, I really hope Marriott learns a lesson from this crisis
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