Jan 2, 2020, 6:10 am
Last edit by: rustykettel
As of January 1, 2020 the 10 night credit per meeting has ended. Events will earn only points after Jan 1. Room blocks will still earn night credits per T&C.
Rewarding Events offers points and nights for events/meetings booked at 25 brands of Marriott hotels
Marriott Rewarding Events
Participating brands:
Ritz Carlton, St. Regis, JW Marriott, The Luxury Collection, W Hotels, EDITION, Marriott Hotels, Sheraton, Marriott Vacation Club, Delta Hotels by Marriott, Le Meridian, Westin, The Autograph Collection, Renaissance, Tribute Portfolio, Gaylord Hotels, Courtyard by Marriott, Four Points by Sheraton, Springhill Suites by Marriott, Protea Hotels by Marriott, Fairfield by Marriott, AC Hotels by Marriott, Aloft, Moxy Hotels, Element
Non-participating brands:
TownePlace Suites, Residence Inn, Marriott Executive Appartments, and Design Hotels
How to Book a Rewarding Event
There is an online interface to get quotes for meetings. Or you can call the sales office of each hotel you are interested in directly for a quote.
Rewarding Events Online Booking
Rewards
2 points per $1 USD or 1 mile per $1 USD spent per qualifying event (base members can earn up to 60,000 points; while Titanium and Ambassador members can earn up to 105,000 points per qualifying event).
Earn one Elite Qualifying Night for every additional 20 room nights booked — up to 20 Elite Qualifying Nights per contract.
Note: Money spent on events reportedly does not count towards the $20,000 spend needed for Ambassador status.
Rewarding Events offers points and nights for events/meetings booked at 25 brands of Marriott hotels
Marriott Rewarding Events
Participating brands:
Ritz Carlton, St. Regis, JW Marriott, The Luxury Collection, W Hotels, EDITION, Marriott Hotels, Sheraton, Marriott Vacation Club, Delta Hotels by Marriott, Le Meridian, Westin, The Autograph Collection, Renaissance, Tribute Portfolio, Gaylord Hotels, Courtyard by Marriott, Four Points by Sheraton, Springhill Suites by Marriott, Protea Hotels by Marriott, Fairfield by Marriott, AC Hotels by Marriott, Aloft, Moxy Hotels, Element
Non-participating brands:
TownePlace Suites, Residence Inn, Marriott Executive Appartments, and Design Hotels
How to Book a Rewarding Event
There is an online interface to get quotes for meetings. Or you can call the sales office of each hotel you are interested in directly for a quote.
Rewarding Events Online Booking
Rewards
2 points per $1 USD or 1 mile per $1 USD spent per qualifying event (base members can earn up to 60,000 points; while Titanium and Ambassador members can earn up to 105,000 points per qualifying event).
Earn one Elite Qualifying Night for every additional 20 room nights booked — up to 20 Elite Qualifying Nights per contract.
Note: Money spent on events reportedly does not count towards the $20,000 spend needed for Ambassador status.
Marriott Bonvoy Events program January, 2020 and onward
Feb 17, 2020, 1:43 am
#31
Join Date: Mar 2013
Location: ODE
Programs: Delta DM MM, AS, Bonvoy TE LPE, Hilton Gold
Posts: 12
After 2 months, 3 e-mails and 2 calls to Bonvoy and 3 e-mails to the hotel, my nights posted on 2/12 and I was able to select my Titanium Choice Benefit.
Jul 7, 2020, 9:51 am
#32
Join Date: Sep 2007
Location: Tokyo
Posts: 1,576
marriott refusing to honor 10 night credit for meeting
Hi all,
Back in December 2019, I booked a 10-night stay on points at a property nearby, as well as working with the property to book a 1 hour meeting in their boardroom to leverage the 10 night credit promotion for the first meeting in a calendar year (prior to the change on 1/1/2020, the meeting was on 12/21/19).
The property was clearly a bit confused on how to properly enter this into the system and I had numerous emails and phone calls with them trying to get the credit properly applied, and was never successful. I worked with Marriott on the phone multiple times, including finally getting someone sympathetic a few weeks ago who assured me he was escalating it to the proper people after he confirmed that I should have the nights and thus retain my Titanium Elite status. I called back after 10 or so days of hearing nothing and was told the case was silently closed with no one reaching out to me. The rep reopened the case (supposedly) and assured me someone would reach out within a week. I called back a week later (knowing no one would reach out) and was told again it was closed with no notes. I was eventually transferred to a supervisor who was incredibly rude and just went on and on and on about how many free breakfasts Marriott gives out a year (like this has anything to do with the issue at hand?) and got nowhere.
I spend a number of hours prior to the stay and meeting with reps on the phone to ensure that the credits would be applied and that the meeting was set up properly and qualified, and they all assured me it did. The supervisor is trying to claim that the meeting was not done properly because I "don't have a contract" (I have the BEO and credit card confirmation from the property) and I "cut corners" by only booking the room for an hour for $130 instead of paying $350 like I "should have."
Not sure where to take it from here - incredibly frustrating!
Back in December 2019, I booked a 10-night stay on points at a property nearby, as well as working with the property to book a 1 hour meeting in their boardroom to leverage the 10 night credit promotion for the first meeting in a calendar year (prior to the change on 1/1/2020, the meeting was on 12/21/19).
The property was clearly a bit confused on how to properly enter this into the system and I had numerous emails and phone calls with them trying to get the credit properly applied, and was never successful. I worked with Marriott on the phone multiple times, including finally getting someone sympathetic a few weeks ago who assured me he was escalating it to the proper people after he confirmed that I should have the nights and thus retain my Titanium Elite status. I called back after 10 or so days of hearing nothing and was told the case was silently closed with no one reaching out to me. The rep reopened the case (supposedly) and assured me someone would reach out within a week. I called back a week later (knowing no one would reach out) and was told again it was closed with no notes. I was eventually transferred to a supervisor who was incredibly rude and just went on and on and on about how many free breakfasts Marriott gives out a year (like this has anything to do with the issue at hand?) and got nowhere.
I spend a number of hours prior to the stay and meeting with reps on the phone to ensure that the credits would be applied and that the meeting was set up properly and qualified, and they all assured me it did. The supervisor is trying to claim that the meeting was not done properly because I "don't have a contract" (I have the BEO and credit card confirmation from the property) and I "cut corners" by only booking the room for an hour for $130 instead of paying $350 like I "should have."
Not sure where to take it from here - incredibly frustrating!
Jul 7, 2020, 10:02 am
#33
Join Date: Feb 2005
Location: ATL
Programs: UA Global Services, Bonvoy LT Titanium, National EE
Posts: 887
Sorry to hear. There have been some similar reports over the last couple of years. Was your BEO executed and does it clearly outline the 10 night credit? I would try the GM of the property since a lot of times, the credit has to be processed at the hotel level.
Jul 7, 2020, 10:14 am
#34
Join Date: Aug 2018
Posts: 902
I was eventually transferred to a supervisor who was incredibly rude and just went on and on and on about how many free breakfasts Marriott gives out a year (like this has anything to do with the issue at hand?) and got nowhere.
Jul 7, 2020, 10:22 am
#35
Join Date: Sep 2007
Location: Tokyo
Posts: 1,576
She didn't enumerate the actual number lol.
The GM is friendly but just as frustrated as I am as they are telling her ridiculous stories like I can't get the 10 night promo for a meeting if I'm staying at the hotel at the same time (what the?) because that's "double dipping"... She says she's unable to adjust this meeting at all in the system anymore because it's closed out as of the end of the year. Poor woman is working the desk this week because of staffing issues so we're going to try to talk to Marriott together next week. Sigh. She also said that the 20k points the rep offered me unasked 3 weeks ago is coming out of the property's hide!
The GM is friendly but just as frustrated as I am as they are telling her ridiculous stories like I can't get the 10 night promo for a meeting if I'm staying at the hotel at the same time (what the?) because that's "double dipping"... She says she's unable to adjust this meeting at all in the system anymore because it's closed out as of the end of the year. Poor woman is working the desk this week because of staffing issues so we're going to try to talk to Marriott together next week. Sigh. She also said that the 20k points the rep offered me unasked 3 weeks ago is coming out of the property's hide!
Jul 7, 2020, 3:27 pm
#36
Suspended
Join Date: Jan 2011
Location: YYJ
Posts: 2,230
people with that attitude should not be running hotels.
Jul 7, 2020, 3:38 pm
#37
Join Date: Sep 2007
Location: Tokyo
Posts: 1,576
Her attitude was shocking to be honest - she kept talking over me and telling me to shut up and listen. I couldn't believe I was being berated by customer service simply for trying to process nights I had already been promised by multiple reps and had gone out of my way to ensure was being booked in the proper fashion.
Jul 7, 2020, 3:50 pm
#38
Join Date: Dec 2007
Location: SFO
Posts: 4,914
At this point, you might as well ask for your account to be upgraded to titanium, which was your goal. Because I’m not sure Marriott IT can backdate they nights to last year correctly even if they were to do it (but you may end up with 10 less nights for lifetime).
Jul 7, 2020, 4:06 pm
#39
Join Date: Sep 2007
Location: Tokyo
Posts: 1,576
Do you know who has the ability to do that? All the CS reps (including the high and mighty "I'm the top of the food chain here and by the way do you know HOW MANY FREE BREAKFASTS WE GIVE AWAY EACH YEAR" supe) all claim they can't add nights to any account and that only the property can do it (and the property GM swears up and down they've called "property support" and have not been given any way to do it either)...
Thanks!
Thanks!
Jul 7, 2020, 4:15 pm
#40
Join Date: Dec 2007
Location: SFO
Posts: 4,914
Do you know who has the ability to do that? All the CS reps (including the high and mighty "I'm the top of the food chain here and by the way do you know HOW MANY FREE BREAKFASTS WE GIVE AWAY EACH YEAR" supe) all claim they can't add nights to any account and that only the property can do it (and the property GM swears up and down they've called "property support" and have not been given any way to do it either)...
Thanks!
Thanks!
Jul 7, 2020, 4:28 pm
#41
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 690
Hi all,
Back in December 2019, I booked a 10-night stay on points at a property nearby, as well as working with the property to book a 1 hour meeting in their boardroom to leverage the 10 night credit promotion for the first meeting in a calendar year (prior to the change on 1/1/2020, the meeting was on 12/21/19).
The property was clearly a bit confused on how to properly enter this into the system and I had numerous emails and phone calls with them trying to get the credit properly applied, and was never successful. I worked with Marriott on the phone multiple times, including finally getting someone sympathetic a few weeks ago who assured me he was escalating it to the proper people after he confirmed that I should have the nights and thus retain my Titanium Elite status. I called back after 10 or so days of hearing nothing and was told the case was silently closed with no one reaching out to me. The rep reopened the case (supposedly) and assured me someone would reach out within a week. I called back a week later (knowing no one would reach out) and was told again it was closed with no notes. I was eventually transferred to a supervisor who was incredibly rude and just went on and on and on about how many free breakfasts Marriott gives out a year (like this has anything to do with the issue at hand?) and got nowhere.
I spend a number of hours prior to the stay and meeting with reps on the phone to ensure that the credits would be applied and that the meeting was set up properly and qualified, and they all assured me it did. The supervisor is trying to claim that the meeting was not done properly because I "don't have a contract" (I have the BEO and credit card confirmation from the property) and I "cut corners" by only booking the room for an hour for $130 instead of paying $350 like I "should have."
Not sure where to take it from here - incredibly frustrating!
Back in December 2019, I booked a 10-night stay on points at a property nearby, as well as working with the property to book a 1 hour meeting in their boardroom to leverage the 10 night credit promotion for the first meeting in a calendar year (prior to the change on 1/1/2020, the meeting was on 12/21/19).
The property was clearly a bit confused on how to properly enter this into the system and I had numerous emails and phone calls with them trying to get the credit properly applied, and was never successful. I worked with Marriott on the phone multiple times, including finally getting someone sympathetic a few weeks ago who assured me he was escalating it to the proper people after he confirmed that I should have the nights and thus retain my Titanium Elite status. I called back after 10 or so days of hearing nothing and was told the case was silently closed with no one reaching out to me. The rep reopened the case (supposedly) and assured me someone would reach out within a week. I called back a week later (knowing no one would reach out) and was told again it was closed with no notes. I was eventually transferred to a supervisor who was incredibly rude and just went on and on and on about how many free breakfasts Marriott gives out a year (like this has anything to do with the issue at hand?) and got nowhere.
I spend a number of hours prior to the stay and meeting with reps on the phone to ensure that the credits would be applied and that the meeting was set up properly and qualified, and they all assured me it did. The supervisor is trying to claim that the meeting was not done properly because I "don't have a contract" (I have the BEO and credit card confirmation from the property) and I "cut corners" by only booking the room for an hour for $130 instead of paying $350 like I "should have."
Not sure where to take it from here - incredibly frustrating!
Best,
Leanne
Social Media Liaison
[email protected]
Jul 7, 2020, 6:11 pm
#42
Join Date: Sep 2008
Location: Midwest USA
Programs: BA SIL, WN A, UA SIL, Marriott TIT (LT), Hilton DIA
Posts: 1,969
Good luck to you. I remember that having a contract was rule #1 in these circumstances. That said, Marriott should honor the promo, and credit the 10 nights.
I had a terrible experience about 7 years ago (with a contract) and it took 4+ months of emails/phone calls to finally get it resolved/credited.
In my situation, the hotel did not know how to properly log a meeting in their computer, so you would get the 10 nights elite credit.
Looking back, I can't believe it took so long- extremely frustrating.
I had a terrible experience about 7 years ago (with a contract) and it took 4+ months of emails/phone calls to finally get it resolved/credited.
In my situation, the hotel did not know how to properly log a meeting in their computer, so you would get the 10 nights elite credit.
Looking back, I can't believe it took so long- extremely frustrating.
Jul 7, 2020, 6:22 pm
#43
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 15,039
Hopefully no one will have to chase down 10 nights for a meeting ever again.
Jul 7, 2020, 8:42 pm
#44
Join Date: Jan 2009
Location: Fort Worth TX
Programs: AS MVP Gold 75K, Marriott Titanium
Posts: 475
You very blatantly and unapologetically exploited a loophole in the Marriott system. Obviously Marriott is onto what you're doing and considers it gaming the system. However, you're one of the many that have exploited this loophole over the past several years.
Moving on....
Will you make it to titanium when the extra elite nights are added the end of the month? if not, you can send them a tweet and they should be able to bump you up to titanium.
Good luck!
Moving on....
Will you make it to titanium when the extra elite nights are added the end of the month? if not, you can send them a tweet and they should be able to bump you up to titanium.
Good luck!
Jul 8, 2020, 12:33 am
#45
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,466
You very blatantly and unapologetically exploited a loophole in the Marriott system. Obviously Marriott is onto what you're doing and considers it gaming the system. However, you're one of the many that have exploited this loophole over the past several years.
Moving on....
Will you make it to titanium when the extra elite nights are added the end of the month? if not, you can send them a tweet and they should be able to bump you up to titanium.
Good luck!
Moving on....
Will you make it to titanium when the extra elite nights are added the end of the month? if not, you can send them a tweet and they should be able to bump you up to titanium.
Good luck!