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Has anyone ever received a suite upgrade from Marriott?

Has anyone ever received a suite upgrade from Marriott?

Old Dec 16, 19, 1:50 am
  #16  
 
Join Date: Mar 2006
Location: Hotlanta.
Programs: I've gone underground!
Posts: 3,448
My stays this year weíre entirely in US and Canada, and almost exclusively at full service hotels. The only suite I received was ďpurchasedĒ using a SNA.
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Old Dec 23, 19, 6:13 am
  #17  
 
Join Date: Feb 2013
Location: DCA
Posts: 6,891
At first pass this would seem like one of those overly dramatic / uninformed thread titles meant to stir the pot. But then I blink my eyes and am like, wait, this is Marriott in 2019, totally valid question. And the answer on my end is no, I haven't in the last 9+ months. I've had SNAs turned down after being confirmed (email received and room type changed on website / app). I've had properties with multiple open suite types for my whole stay tell me that there are no "upgrade rooms available". And I have a cash stay at an RC coming up this week which I am VERY tempted to flip to a Waldorf Astoria property because my room has been "upgraded" to something with a "view" (this is in a city mind you), despite suites being open, and of course since it's Marriott the way to reward people who spend 100+ nights and $20k+ is to not give them breakfast or lounge access at your most aspirational properties (What's the opposite of a halo effect? A pitchfork effect maybe?).

2020 is looking to me as the year of "Hilton Strikes Back" - perhaps even double up with Hyatt - and I'm looking forward to the call from my Ambassador or maybe even Corporate about why I'm "not staying with Marriott as often"...though by the time they get to me they'll probably already know the answer from having heard it from thousands of others in the same boat.


*Paging Mr. Rubin to come flying in talking about how he's currently at the top level of the St. Regis Wherever bathing in his private pool full of Dom and ice cubes that he gets every week...but oh wait, he can't *
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Old Dec 23, 19, 7:59 am
  #18  
 
Join Date: Apr 1999
Location: Montrťal, Canada
Posts: 1,339
Seventeen suite upgrades this calendar year thus far, two from SNA's. Regions were North America, Central America, Europe, MEA, China and SEA.
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Old Dec 23, 19, 8:24 am
  #19  
 
Join Date: Feb 2018
Programs: Bonvoy Amb , LCAH : Plt, Skywards : Gold
Posts: 1,743
Originally Posted by arlflyer View Post
I've had properties with multiple open suite types for my whole stay tell me that there are no "upgrade rooms available". And I have a cash stay at an RC coming up this week which I am VERY tempted to flip to a Waldorf Astoria property because my room has been "upgraded" to something with a "view" (this is in a city mind you), despite suites being open,
Sadly this seems to become more and more common even in Asian market who supposedly treat elites better.

Some hotels prefer to keep those suites empty and hoping someone will book the suite on 2nd or 3rd or 4th day of a member stay.

Currently I stay at Raffles Singapore. No upgrade for the stay but I will not complain as the hotel fully booked and there are no availability at their own website.

Yet stay at some Bonvoy hotel in the same city, no upgrade/1 cat upgrade only even when other type of eligible suites shown as available.
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Old Dec 23, 19, 8:50 am
  #20  
 
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 3,136
No suite upgrades for this Titanium in '19, tried unsuccessfully several times to use SNA's before burning them on an ocean view room in Hawaii.
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Old Dec 23, 19, 8:53 am
  #21  
 
Join Date: Jul 2004
Location: SEA town
Programs: Alaska LTG-75K, HHonors-Gld, Priority Spire, LT MR Ti
Posts: 599
Marriott and upgrades.. HAHA, that's funny. As LT Titanium it's a rarity. I usually have to beg at full service hotels for an upgrade regardless of stay type (paid/points) or length.
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Old Dec 23, 19, 11:12 am
  #22  
 
Join Date: Dec 2019
Posts: 452
Originally Posted by arlflyer View Post
At first pass this would seem like one of those overly dramatic / uninformed thread titles meant to stir the pot. But then I blink my eyes and am like, wait, this is Marriott in 2019, totally valid question. And the answer on my end is no, I haven't in the last 9+ months. I've had SNAs turned down after being confirmed (email received and room type changed on website / app). I've had properties with multiple open suite types for my whole stay tell me that there are no "upgrade rooms available". And I have a cash stay at an RC coming up this week which I am VERY tempted to flip to a Waldorf Astoria property because my room has been "upgraded" to something with a "view" (this is in a city mind you), despite suites being open, and of course since it's Marriott the way to reward people who spend 100+ nights and $20k+ is to not give them breakfast or lounge access at your most aspirational properties (What's the opposite of a halo effect? A pitchfork effect maybe?).

2020 is looking to me as the year of "Hilton Strikes Back" - perhaps even double up with Hyatt - and I'm looking forward to the call from my Ambassador or maybe even Corporate about why I'm "not staying with Marriott as often"...though by the time they get to me they'll probably already know the answer from having heard it from thousands of others in the same boat.


*Paging Mr. Rubin to come flying in talking about how he's currently at the top level of the St. Regis Wherever bathing in his private pool full of Dom and ice cubes that he gets every week...but oh wait, he can't *
It is strange logic to me that spending $20k in a year somehow entitles you to a free $1k/night (or more) suite at RC.
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Old Dec 23, 19, 11:17 am
  #23  
 
Join Date: Feb 2018
Programs: Bonvoy Amb , LCAH : Plt, Skywards : Gold
Posts: 1,743
perhaps Bonvoy want to change their T&C and remove the terms : upgrade to the best available room including select suites?

Or the said RC are more than welcome to deflag themself and becoming independent. With that, they will never have issue with overentitled Bonvoy elites demanding upgrades and even late checkout.
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Old Dec 23, 19, 11:18 am
  #24  
 
Join Date: Sep 2008
Location: SF Bay Area
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Posts: 3,136
Originally Posted by mctaste View Post
It is strange logic to me that spending $20k in a year somehow entitles you to a free $1k/night (or more) suite at RC.
Why, thats supposedly the deal with the frequent stay programs, if they donít sell it or donít predict to they give it to the customers who spend the most money with them. The airlines work in the same way... Itís not an entitlement itís a benefit.
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Old Dec 23, 19, 11:37 am
  #25  
 
Join Date: Aug 2007
Programs: DL DM
Posts: 692
And if we discount all the "upgrades" to better view and/or enhanced rooms, my experience has been zilch.

At some of the hotels I frequent, the rooms are:
Deluxe, Premier, Superior, etc. before you even get to the suites
or
Traditional, Deluxe, Premium, Grand Deluxe, Deluxe Corner, Premium Corner, Grand Deluxe Corner, etc. before you then start seeing suites

You can see how it plays out... I see you are a Plat/Titanum/whatever with us and see you are visiting us again, we upgraded you to a Deluxe or Deluxe Corner room or some other non-Traditional labeled room.
It's even more comical when that's what you actually booked. Typically the assumption is that you booked a Traditional room so as long as they give you something different, it's an upgrade by default.
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Old Dec 23, 19, 11:37 am
  #26  
 
Join Date: Aug 2017
Location: OKC
Programs: Marriott Titanium / Marriott Lifetime Platinum / United Airlines Silver
Posts: 50
I've had a few this year, but I mostly just book suites when I want one. And on no SNAs (though I am hoping my SNAs get approved at JW San Antonio Hill Country later this week). I've gotten suites after booking basic rooms the last few months at the Renaissance OKC and the Ritz-Carlton Bachelor Gulch. I also got a spectacular upgraded room (because of the view and patio) at the Ritz-Carlton Half Moon Bay after booking on points.
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Old Dec 23, 19, 11:44 am
  #27  
 
Join Date: Aug 2007
Programs: DL DM
Posts: 692
Originally Posted by mctaste View Post
It is strange logic to me that spending $20k in a year somehow entitles you to a free $1k/night (or more) suite at RC.
Originally Posted by escapefromphl View Post
Why, thats supposedly the deal with the frequent stay programs, if they donít sell it or donít predict to they give it to the customers who spend the most money with them. The airlines work in the same way... Itís not an entitlement itís a benefit.
I know the argument that you got to the Platinum or Titanium by staying xx nights at cheap properties and then want to get to the suite at their highest brands doesn't quite align.

My lack of upgrade experiences in the new world, however, is based on staying at the same properties on mostly 1-night or 2-night stays. Even when seeing plenty of suite availability upon check-in, all I tend to see is being "upgraded" to better view or different label on the same non-suite rooms. From my perspective, it's just the way they run the program. To be fair, I don't ask for the suite upgrade at check-in since I'm typically traveling for business and not spending much time in the rooms.
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Old Dec 23, 19, 11:54 am
  #28  
formerly fdemoulin
 
Join Date: Jun 2010
Location: UK
Programs: SPG Lifetime Platinum, BA Silver, Virgin Flying Club Red
Posts: 621
As a lowly LT Platinum have been pleasantly surprised. During a recent trip to SE Asia during Chinese New Year, got upgrades at all properties on paid stays, eg Sheraton grand Sukhumvit executive suite, le meridien Putrajaya ambassador suite, JW Khao lad duplex suite ( did have to ask and received after 2 days). Meridien Marrakech upgraded to suite but again did need to ask. I think in the old days when upgrades were automatic are over but find if asking politely usually does the trick
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Old Dec 23, 19, 11:55 am
  #29  
 
Join Date: Jun 2007
Location: RIC
Programs: UA 1K MM, AA Gold MM, Marriott LTT, Hyatt Globalist, HH Silver
Posts: 2,926
4 suite upgrades in 2019, SGS Bangkok and Renaissance Phuket while on vacation with family, and Junior Suites at JW Marriott Tomorrow Square Shanghai on business. No suites in the US and Europe.
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Old Dec 23, 19, 12:04 pm
  #30  
 
Join Date: Feb 2013
Location: DCA
Posts: 6,891
Originally Posted by mctaste View Post
It is strange logic to me that spending $20k in a year somehow entitles you to a free $1k/night (or more) suite at RC.
It's strange logic to me that MR properties want to potentially lose a customer with CLV in the hundreds of thousands USD in order to let unused inventory with no marginal cost lie vacant, but to each his own.


Originally Posted by kaizen7 View Post
perhaps Bonvoy want to change their T&C and remove the terms : upgrade to the best available room including select suites?...Or the said RC are more than welcome to deflag themself and becoming independent. With that, they will never have issue with overentitled Bonvoy elites demanding upgrades and even late checkout.
Kaizen nailed it. Marriott sets the rules, I just play by them. I'm happy to play by whatever set of rules they wish - just make it transparent and I'll make my business decisions according to the data. If they say "no suites", then that's entirely within their rights, and I'll roll that into my calculus. But a good business doesn't go to market by touting benefits and not delivering on them. The phrase is "under-promise and over-deliver", not the other way around.
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