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-   Marriott | Marriott Bonvoy (https://www.flyertalk.com/forum/marriott-marriott-bonvoy-766/)
-   -   Arne now outright lying: says Bonvoy preferred 8:1 over SPG/MR (https://www.flyertalk.com/forum/marriott-marriott-bonvoy/1994704-arne-now-outright-lying-says-bonvoy-preferred-8-1-over-spg-mr.html)

supatight80 Nov 10, 19 1:14 pm


Originally Posted by Antarius (Post 31722272)
And you continue echoing your spg superiority. If Spg fit peoples travel patterns, then they got the best of both worlds, didn't work for everyone and partially as a result, there is no more spg or Starwood.

Hate it so much, move to Hilton or Hyatt. Stop .....ing and acting like we're idiots for not joining the complain fest.

People choose a loyalty program because it best suits their needs. Nothing more nothing less.

Newman Nov 10, 19 1:34 pm


Originally Posted by UA-NYC (Post 31721352)
....The point remains - nothing gets 90% agreement. Nothing. This merger has had endless ups and downs and is in no position to generate near unanimous sentiment on anything.

The leader of the company misrepresenting data or consumer response continues to be a joke. Have some humility for gods sake already.

These are your opinions. Please do not state as if they are facts.
What is a "joke" to you is an accurate representation of not only my experience, but the almost universal shared experience of my friends/family/co-workers.
You have provided no evidence to support your claim of bias and misrepresentations. Only an abstract assertion that the survey results couldn't be correct because you say so.

Newman

EuropeanPete Nov 10, 19 1:38 pm


Originally Posted by Antarius (Post 31722288)
The issue is, that these people refuse to accept that there may be others (and many others) that do find it an improvement.

Well yes, welcome to the Internet :)

UA-NYC Nov 10, 19 1:41 pm

A few Arne worshippers really donít like this thread. Lol.

Program is a mixed bag. Some love it some hate it. Many in the middle.

Keep ignoring the key point - it is virtually possible to get a real, honest, genuine, 90% agreement on anything. Just doesnít happen.

I have no qualms in saying the CEO is basically lying by saying this. None whatsoever.

MePlatPremier Nov 10, 19 1:48 pm


Originally Posted by Antarius (Post 31722249)
No one gets offended by the topic. As a former spg-er, I agree that SPG was a better program, just like Hyatt has a better one now. I also accept that it is what it is, and there are also advantages as a result of the merger.

.

Itís not actually true that was such a terrific program as it usually claimed over here. At least not in my perspective. It did have a bunch of great properties, but those still remain in Bonvoyís portfolio.

But SPG also did have tremendous service failures: the issues with SNAs and Your24 did not start with Bonvoy but carried over from SPG; I had several emails and queries to CS go unanswered over the years; stays constantly posted incorrectly and I had to email research to get it corrected; I had way too many BRG claims take more than 5 days to be processed; properties often didnít abide by the program rules and SPG stood by them. Just browse the old SPG forum on FT and see the number of complaints and issues reported over the years.

SPG was the only hotel loyalty program I have ever been a member of ó mostly because of 2 or 3 properties where I am a regular and get an excellent reception ó, but over the 15 years I was with SPG I had plenty of minor headaches and issues with them to know better than claim it was a perfect program where everything worked smoothly and nothing went wrong.

Tanic Nov 10, 19 5:21 pm


Originally Posted by margarita girl (Post 31721716)
What did the old Marriott program offer that you don't get today?

Superior Travel Packages that actually had value.

Phone agents who were not only properly trained, but were actually empowered.

UA Gold for MR PP status.

Newman Nov 10, 19 6:59 pm


Originally Posted by bhrubin (Post 31390512)
Some of the complaints herein make it quite clear why Arne said some are just noise around the fringe. I actually think he may have been quite generous to only consider it noise. Cacophony seems a bit more appropriate for some. :p

As @khabah put it quite succinctly, some herein are never to be satisfied. Here's hoping those move quickly to Hyatt so they can better spend their time complaining about the immense breadth of the Hyatt portfolio or about how those Globalist concierges aren't all they're cracked up to be, either. Or they can move to Hilton, IHG, or Accor so we all really can laugh.

Never before has one post been so true about so much......

Newman

hotelboy Nov 10, 19 7:17 pm


Originally Posted by UA-NYC (Post 31722358)
A few Arne worshippers really donít like this thread. Lol.

Program is a mixed bag. Some love it some hate it. Many in the middle.

Keep ignoring the key point - it is virtually possible to get a real, honest, genuine, 90% agreement on anything. Just doesnít happen.

I have no qualms in saying the CEO is basically lying by saying this. None whatsoever.

God bless our Lord and Savior Arne Sorensen. May his reign last forever and resort fees expand under his watchful eye. amen.

Dr. HFH Nov 10, 19 7:48 pm


Originally Posted by smokie (Post 31721811)

About as likely to be accurate as SkyTrax.

Tanic Nov 10, 19 7:55 pm


Originally Posted by hotelboy (Post 31723127)
our Lord and Savior Arne Sorensen.

Blasphemy!

joeags Nov 11, 19 12:12 am


Originally Posted by Tanic (Post 31722900)
Superior Travel Packages that actually had value.

Just a side note of my thoughts...

Interesting to me is that at that point you actually earned the travel packages by staying and earning. You generally weren't going to generate points through Chase Marriott Rewards Visa points, as it was 1 point per dollar on spend. Once 3:1 was decided on for SPG to MR ratio, the Travel Packages had a short life expectancy. Throw in the people pushing for 5 night packages that they were realistically not eligible for, and I'm surprised it lasted as long as it did.

That being said, with the 75% level for Titanium, higher arrival bonuses, and 2 points per dollar on the Bonvoy cards, I wonder how much of a devaluation it actually is with peak nights in effect now...

SKRan Nov 11, 19 1:41 am


Originally Posted by Dr. HFH (Post 31717998)
They said that when Esso changed its name to Exxon, too. Let me make a few points, here:

1) FTers are not representative of the average Marriott customer, and comprise but a microscopic percentage of the traveling public.

2) IMO FTers are overwhelmingly negative and critical. I see far more posts about misses than hits.

3) As margarita girl pointed out upthread, there is an argument that things have improved for pre-merger Marriott folks.

4) I'm unprepared to call anyone a liar, especially in such a hugely public way as a popular forum, without more than unfounded suspicion. If anyone here has proof beyond what strikes them as reasonable/logical, please post it in the thread.

For 2), itís not that FTers are over critical. Itís a fact that people tend to speak up only when it goes wrong. You donít post on a forum things like ďchecked into my room ok, got a suite upgrade and the lounge lady was nice, so itís a standard experience as a plat.Ē Only extremely good/bad one that gets posted here.

GUWonder Nov 11, 19 3:39 am

Indeed. I donít normally go reporting : ďas is typical, my usual glass of water looked and tasted like normal water as it usually doesĒ. Itís if the water was unusual that it is more likely to become a conversational piece.


Originally Posted by CPH-Flyer (Post 31722227)
An 8 to 1 ratio seems artificially high, and the survey was probably rigged for the outcome. But it does not mean that there are not a lot of people who are better off in the new program

I think that the OP would agree with the above sentences in full. And so would I.

The OPís point is that ď[an 8 to 1 ratio seems artificially high, and the survey was probably rigged for the outcome.Ē In other words, the claim from Marriottís CEO about this would be considered deceptive at the very least.

craigthemif Nov 11, 19 8:27 am

I bet you can't even find 8 people - not an 8:1 ratio, but EIGHT people - who say that Bonvoy is a better name than Marriott Rewards, except obviously for those on the payroll.

I certainly agree with the basic premise that you cannot possibly get an 8:1 ratio on a survey without rigging it.

Antarius Nov 11, 19 8:39 am


Originally Posted by craigthemif (Post 31724578)
I bet you can't even find 8 people - not an 8:1 ratio, but EIGHT people - who say that Bonvoy is a better name than Marriott Rewards, except obviously for those on the payroll.

Meh. It is what it is. Once you get used to it, it is no different than any other name. Starwood is an equivalently silly name, just one that we got used to.


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