Replacing your Ambassador?

Old Nov 7, 19, 5:09 pm
  #1  
Original Poster
 
Join Date: Feb 2018
Posts: 3
Replacing your Ambassador?

My Ambassador is terrible. Completely unresponsive and unable to assist with the simplest request. Has anyone had success in requesting a new Ambassador and if so how was this accomplished?
NC_Nole is offline  
Old Nov 7, 19, 6:55 pm
  #2  
 
Join Date: Aug 2008
Location: Somewhere in Florida
Posts: 1,913
Drop a note to the Lurkers... Probably the easiest/fastest way to accomplish this.
KRSW is offline  
Old Nov 7, 19, 7:15 pm
  #3  
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 85,304
Originally Posted by KRSW View Post
Drop a note to the Lurkers... Probably the easiest/fastest way to accomplish this.
This was true when William was here.......
MSPeconomist is offline  
Old Nov 7, 19, 7:26 pm
  #4  
Company Representative, Marriott Bonvoy
 
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 223
Originally Posted by NC_Nole View Post
My Ambassador is terrible. Completely unresponsive and unable to assist with the simplest request. Has anyone had success in requesting a new Ambassador and if so how was this accomplished?
NC_Nole, I am sorry to hear your recent experience with your Ambassador representative was not up to your expectations. I am more than happy to follow up with the leadership team with our Ambassador group. But first, please provide send a PM here or send an email to: [email protected] with your first/last name and Marriott Bonvoy number. Thank you! -Leanne
Marriott Bonvoy Lurker is offline  
Old Nov 8, 19, 9:11 am
  #5  
 
Join Date: Aug 2007
Location: Guadalajara, Jalisco
Programs: SPG Platinum
Posts: 411
Originally Posted by NC_Nole View Post
My Ambassador is terrible. Completely unresponsive and unable to assist with the simplest request. Has anyone had success in requesting a new Ambassador and if so how was this accomplished?
That was my ambassador too. One day I called the ambassador line to make a reservation and the ambassador was amazing. I asked him if he wanted to be my new ambassador as I was having issues with my current one. With in an hour I had a new one. Hes an amazing guy
KRSW likes this.
gabo02 is offline  
Old Nov 8, 19, 10:44 am
  #6  
 
Join Date: Aug 2014
Location: 42.1% in PDX , 49.9% in PVG & 8% in the air somewhere
Programs: Marriott Ambassador Elite, UA 1K, AS MVP GLD 75K
Posts: 768
Originally Posted by gabo02 View Post
That was my ambassador too. One day I called the ambassador line to make a reservation and the ambassador was amazing. I asked him if he wanted to be my new ambassador as I was having issues with my current one. With in an hour I had a new one. Hes an amazing guy
Are ambassadors expected to be our reservation agent?

Curious what people define as poor and amazing, but agree an email or request into a black hole would be terrible and not satisfactory, but wonder beyond timely response what disappoints people that their ambassador can or can't do.
chipmaster is offline  
Old Nov 8, 19, 4:54 pm
  #7  
Hilton Contributor Badge
 
Join Date: Feb 2008
Location: In the air
Programs: BA Gold, Marriott Amb, Hilton Diamond, AMEX Plat
Posts: 6,449
Originally Posted by chipmaster View Post
Are ambassadors expected to be our reservation agent?

Curious what people define as poor and amazing, but agree an email or request into a black hole would be terrible and not satisfactory, but wonder beyond timely response what disappoints people that their ambassador can or can't do.
I find it relatively common nowadays that either the entire website is down or a certain rate is showing errors, so I do end up booking 10-20% of my stays via the Ambassador line.

Having things this screwed up must be costing Marriott millions, as Id much rather just do some pointing and clicking with a mouse.
EuropeanPete is offline  

Thread Tools
Search this Thread