Confusing Design Hotel late check out benefits webpage
https://design-hotels.marriott.com/member-benefits/
The white banner gives the impression the main purpose of this page is to communicate Bonvoy elite benefits at Design Hotels as it spells out Benefits You Get vs. What's Not Available. Last bullet point under Benefits You Get:
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Originally Posted by seawolf
(Post 31699813)
https://design-hotels.marriott.com/member-benefits/
The white banner gives the impression the main purpose of this page is to communicate Bonvoy elite benefits at Design Hotels as it spells out Benefits You Get vs. What's Not Available. Last bullet point under Benefits You Get:
Simple. "4pm Guaranteed late check out" is the name of the benefit, given to those eligible for it. It is based on availability at Design Hotels. Just as it has long been understood to be based on availability at resort hotels. Have fun with the word "Guaranteed" in the benefit's name, but the wording is very easy to understand. |
Originally Posted by clublounger
(Post 31699897)
Red bolding YOURS.
Simple. "4pm Guaranteed late check out" is the name of the benefit, given to those eligible for it. It is based on availability at Design Hotels. Just as it has long been understood to be based on availability at resort hotels. Have fun with the word "Guaranteed" in the benefit's name, but the wording is very easy to understand. Another page with wrog information about Design Hotels: https://design-hotels.marriott.com/member-benefits/faq/ => Design Hotels™ member hotels that are Marriott Bonvoy Partner Hotels booked through any official Marriott reservation channel will participate in Best Rate Guarantee (BRG) program in a limited capacity. This changed months ago. |
Originally Posted by seawolf
(Post 31699813)
In regards to late checkout, is it guaranteed or is it based on availability?
The language in the T&C is clearer: Platinum Elite Members and above may check out as late as 4 p.m. local time of the Participating Property. Members can request late checkout when making a reservation through central reservations, at check-in, via the mobile app (where available) or at any time during their stay. This benefit is guaranteed at all Participating Properties, except at resort and convention hotels and Design HotelsTM, where it is based upon availability. |
Originally Posted by seawolf
(Post 31699813)
In regards to late checkout, is it guaranteed or is it based on availability?
Design hotels is based on availability, I assume this is because they are generally very small hotels with limited room numbers and if successful high occupancy so late checkout is trickier. |
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