Marriott Bonvoy marketing emails : SPAMming members inboxes ?
Oct 27, 2019, 8:20 am
#1
Moderator: British Airways Executive Club, Marriott Bonvoy
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Marriott Bonvoy marketing emails : SPAMming members inboxes ?
Interesting point. Has Marriott got to the point where members are perceiving that the level of marketing emails is becoming instrusive SPAM ?
Just gone through my inbox for the last month. Marriott Bonvoy has sent me :
26 Oct : Oxon, your November Offers Have Arrived
25 Oct : The Curator - October 2019
24 Oct : Your Must-Do Exclusive List
23 Oct : Get Complimentary Breakfast and 5% Off with Your Visa® Card
23 Oct : Stay Twice. Get 2,000 Bonus Points. Then, Get Even More
15 Oct : Be a Part of It All with Marriott Bonvoy Moments
15 Oct : Save up to 25% at Picture-Perfect Getaways
11 Oct : Your Marriott Bonvoy Account Update: Special Offers, Benefits & More
8 Oct : Get Special Savings and Earn up to 2,000 Points on Hertz Rentals
1 Oct : Don't Miss These Moments
28 Sep : Oxon, Your October Offers Have Arrived
Way more than all my other hotel programs send me, and a bit much, IMO. Particularly in the last week.
Just gone through my inbox for the last month. Marriott Bonvoy has sent me :
26 Oct : Oxon, your November Offers Have Arrived
25 Oct : The Curator - October 2019
24 Oct : Your Must-Do Exclusive List
23 Oct : Get Complimentary Breakfast and 5% Off with Your Visa® Card
23 Oct : Stay Twice. Get 2,000 Bonus Points. Then, Get Even More
15 Oct : Be a Part of It All with Marriott Bonvoy Moments
15 Oct : Save up to 25% at Picture-Perfect Getaways
11 Oct : Your Marriott Bonvoy Account Update: Special Offers, Benefits & More
8 Oct : Get Special Savings and Earn up to 2,000 Points on Hertz Rentals
1 Oct : Don't Miss These Moments
28 Sep : Oxon, Your October Offers Have Arrived
Way more than all my other hotel programs send me, and a bit much, IMO. Particularly in the last week.
Oct 27, 2019, 8:25 am
#2
Join Date: Mar 2003
Location: Pittsburgh, PA, USA
Programs: MR LT Titanium, IHG Plat.,UA Premier Silver, & PA/OH Turnpike Million Miler
Posts: 2,311
While I didn't bother to tally up the emails I received from Marriott Bonvoy, it is definitely a lot. It is to the point where I consider it SPAM and delete most of them without even reading them. The exact opposite of what a marketing campaigns aims to do. I.e Disenfranchise rather than increase the level of engagement.
--Jon
--Jon
Oct 27, 2019, 12:40 pm
#4
Join Date: Jul 2014
Location: TPA
Programs: UA GS; Marriott Titanium / LT Plat
Posts: 656
Oct 27, 2019, 12:45 pm
#5
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,717
I keep getting odd hyper-targeted offers for specific hotel brands and locations which are of no relevance to me whatsoever. Last week it was some Residence Inns or similar crummy brands in secondary cities in India. I haven't been to India for 8 years and didn't stay at a Marriott or SPG hotel when I did.
Oct 27, 2019, 5:05 pm
#7
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And did you know that if you disable marketing SPAM, you also disable promo offers? You can't have one without the other.
Oct 27, 2019, 7:33 pm
#8
Join Date: Dec 2018
Location: Bounding Around The Good 'Ole USA In My Chevrolet
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Oct 27, 2019, 8:01 pm
#9
Join Date: Oct 2007
Location: Frozen in Carbonite
Programs: UA Aluminum 0.6MM, Bonvoy Life Sentence, Hyatt Eliteist, AA Super Plutonium
Posts: 2,878
Which is truly annoying given the frequency of emails I get from Marriott. I really wish I could turn them off and keep the promos. I’m not reading the emails anyway...
Oct 27, 2019, 8:45 pm
#10
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Posts: 52,134
Oct 27, 2019, 10:35 pm
#11
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,088
We would like to help look into this if you could provide your Marriott Bonvoy account details to us via private mail here or by email below.
Best Regards,
Christina Zhou
Specialist, Social Media
Marriott International
[email protected]
Oct 27, 2019, 10:47 pm
#12
FlyerTalk Evangelist
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Location: KHOU/KIAH
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Posts: 11,237
Sounds like someone doesnt understand customer service.
If the St Regis Maldives Vommuli slapped every guest on their way out, wouldnt any complaint about that simply be "someone cant take the good with the bad" too?
If the St Regis Maldives Vommuli slapped every guest on their way out, wouldnt any complaint about that simply be "someone cant take the good with the bad" too?
Oct 27, 2019, 10:49 pm
#13
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Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,237
While I didn't bother to tally up the emails I received from Marriott Bonvoy, it is definitely a lot. It is to the point where I consider it SPAM and delete most of them without even reading them. The exact opposite of what a marketing campaigns aims to do. I.e Disenfranchise rather than increase the level of engagement.
--Jon
--Jon
Oct 28, 2019, 6:24 am
#14
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Looks like some hotel owners might be testy about losing business to other chains due to Marriott's weak Q4 promo
Oct 28, 2019, 7:32 am
#15
Join Date: Mar 2008
Location: Fort Lauderdale, FL
Posts: 3,360
Comparing getting emails (which can be easily filtered) to an assault is asinine.