Confusing e-mail from Marriott

Old Oct 10, 19, 4:09 pm
  #1  
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Confusing e-mail from Marriott

Hi,

I used to be a Platinum member of Marriott. Because I did not stay enough days last year at any of the Marriotts, I got demoted this year to Gold status.

However, a couple of days ago I received an e-mail from Marriott telling me I have free access to the lounges.

This is odd because Gold members are not listed as having access to Marriott lounges.

Unrelated to the e-mail, two weeks ago, as a Gold member, I checked into the Marriott in Vienna, Austria. When the counter employee handed me my room key, he said here is your key with lounge access.

I thought he made a mistake but did not say anything to him except "thank you"

I went to the lounge, and sure enough, the room key opened the lounge door that I had used many times previously as a Platinum member.

I called Marriott, not to complain, but to ask about the e-mail telling me I have lounge access and about my experience in Vienna and about my Gold status.

The employee at Marriott did not know why I received the e-mail nor why I got lounge access in Vienna as a Gold member. She did confirm that my status is Gold.

Has anyone here had a similar experience - being demoted to Gold but still having lounge access at Marriott and getting a similar e-mail?.

Here is a copy of the e-mail that I received which has links where you can click and it will show the various Marriott lounges throughout the world:

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Last edited by dgcpaphd; Oct 10, 19 at 4:24 pm Reason: added a few extra words for clarity
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Old Oct 10, 19, 4:11 pm
  #2  
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That looks like it is just a promotional email advertising "upgraded" rooms with M Club access. Nothing linked to status.
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Old Oct 10, 19, 6:26 pm
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I just wish that Starwood had had an "S Club". Then, after the merger they could have called it The S &.......well, you get the picture.
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Old Oct 10, 19, 7:07 pm
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Originally Posted by clublounger View Post
Then, after the merger they could have called it The S & ...... well, you get the picture.
That joke was so bad it hurt!


... now tell it again
Flying for Fun likes this.
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Old Oct 10, 19, 9:48 pm
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Yes the email just looks like a normal promotional one encouraging you to book club rooms. I think your upgrade to a club room was just coincidental. Just because as a gold you are not entitled to automatic lounge access it does not mean that the hotel can not choose to upgrade you.
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Old Oct 10, 19, 11:01 pm
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Originally Posted by Lobster View Post

Just because as a gold you are not entitled to automatic lounge access it does not mean that the hotel can not choose to upgrade you.
Good point - makes sense - I had stayed at that particular Marriott many times in the past. Maybe that is why I got the lounge included.
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Old Oct 11, 19, 1:19 am
  #7  
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Originally Posted by kennycrudup View Post
That joke was so bad it hurt!


... now tell it again
I wonder if anyone uses "Bonvoy!" as their safeword...
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Old Oct 11, 19, 1:28 am
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Originally Posted by Zorak View Post
I wonder if anyone uses "Bonvoy!" as their safeword...
It just makes the punishment worse.
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Old Oct 11, 19, 8:00 am
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Originally Posted by clublounger View Post
I just wish that Starwood had had an "S Club". Then, after the merger they could have called it The S &.......well, you get the picture.
i'll admit it. I laughed.
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