Confirmed upgrade before checking w/o SNA?

Old Oct 6, 19, 6:21 pm
  #1  
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Confirmed upgrade before checking w/o SNA?

Iíve seen people posting about getting upgrades confirmed before check-in when not using SNAs. How does that work? How do you know? Does it show up in the app? Does it require someone from the property to upgrade you manually?

Curious, since Iím about 95% on upgrades this year (when there has been a room category to upgrade to), but Iíve never had it happen before arriving at the propertyó as far as I know.

Any insight?
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Old Oct 6, 19, 6:26 pm
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Yes, pre-upgrades typically (but not always) show in the app.

I've already been upgraded for a late December stay. Of course there's always the risk they take the upgrade away between now and then.
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Old Oct 7, 19, 9:20 am
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Typically I see them when I review my reservation online or on the app and see that my room has changed. Usually, I go ahead and check in early when I see these.
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Old Oct 7, 19, 11:12 am
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As Kacee mentions, any pre-upgrade you might see in the app or online is not guaranteed. So "confirmed" isn't a word I would normally use in this case. "Possible" is a better word.
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Old Oct 7, 19, 11:13 am
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Downgrades to those upgrades can also happen. Screenshot away.
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Old Oct 7, 19, 11:42 am
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Originally Posted by UA-NYC View Post
Downgrades to those upgrades can also happen. Screenshot away.
Screenshot doesn't help unless you have SNA or points applied. There is no entitlement of "confirmed" upgrade without upgrade instrument.
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Old Oct 7, 19, 12:50 pm
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It has helped me before. YMMV.
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Old Oct 7, 19, 3:45 pm
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Thanks, all. Have people on this thread found that checking in online without upgrades ultimately hinders upgrades? I seem to have seen people on other threads suggesting that it doesn't.
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Old Oct 8, 19, 2:02 am
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Originally Posted by wrytoast View Post
Thanks, all. Have people on this thread found that checking in online without upgrades ultimately hinders upgrades? I seem to have seen people on other threads suggesting that it doesn't.
I used to think it was a negative but no longer. I think it may draw front desk attention to your reservation, which can be a positive.
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Old Oct 8, 19, 4:11 am
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I routinely get upgraded to suites without using SNA's, but the UG rarely shows on the app. I rely on my personal connections to take care of me rather than the algorithm that Bonvoy uses to process SNA's. I have used only two of my five SNA's to date, and will most likely see them expire at the end of the year.
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Old Oct 8, 19, 1:40 pm
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Originally Posted by flyme2 View Post
I routinely get upgraded to suites without using SNA's, but the UG rarely shows on the app. I rely on my personal connections to take care of me rather than the algorithm that Bonvoy uses to process SNA's. I have used only two of my five SNA's to date, and will most likely see them expire at the end of the year.

Thanks, all. Will let you know how it goes at check-in this evening. I did check in online.
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Old Oct 8, 19, 3:54 pm
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Currently staying at the Marriott Vienna, booked base CAT room.
Nowadays I intentionally NOT check in on my app, despite the app prompting me a few days before checking in.
The night before check in date, we were pre-upgraded to a "1 BR" junior suite, click on "info" in your app, it will shows the upgraded room type listed as changed.

Checked in, we were assigned to the assigned suite, even had early check in at 11AM, which was pleasantly surprisingly!
Upgrades is always property dependent, but if I'm pre-upgraded, I usually will see the room type change in my app the night or few days before checking in.
Chances are also always higher when you DON'T check in online a few days prior to your arrival on the app.

As others had mentioned, YMMV, sometimes these rooms can be taken away from you depending on the property and how busy they are.
This rarely happens - when the property if overbooked or at occupancy capacity. Only happened to us once, when we arrived quite late and it was understandable they gave away the upgraded room to other elites.

As for the "1 BR suite" we are in now, honestly.. doesn't even look like a suite when compared to its pictures online, it's just a base room that has more sq footage and an odd corner layout.
We are just happy to have a larger room assigned to us, but it's looking like Marriott these days like to con their members how these odd layout rooms are categorized as "suites" just to upgrade its pool of members into, so they can continue to sell more of their base rooms. That's for a story to tell on another day.
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Old Oct 8, 19, 7:40 pm
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Originally Posted by wrytoast View Post
Thanks, all. Have people on this thread found that checking in online without upgrades ultimately hinders upgrades? I seem to have seen people on other threads suggesting that it doesn't.
People's individual experiences shape what they believe is an actual formal process. In my experience, it's like this: checking in online makes absolutely no negative difference to the possibility of the suite upgrade nor to whether that upgrade appears on the app as a room change before or after the online check in. It's about the hotel's own processes and availability of upgrades for elites rather than a process tied to the app. All you're doing with online check in is let the hotel know that you're definitely arriving and the approximate time. If anything, this useful information can help a proactive hotel assign you a specific upgraded room before you actually arrive but never guaranteed until you walk through the door of the room. I always check in online about a day before I arrive to let them know what time I arrive irrespective of what the app is showing for the room type. I've had all scenarios but the most common is that room upgrades appear on the app at some point on the day of arrival whether or not I've checked in online. Second most common scenario is that I'm upgraded a few days out whether or not I've checked in online. I've also had the scenario where the app told me I've got a suite upgrade (hello, Courtyard Taipei Downtown) but when I arrived late at night (about 10pm IIRC) the suite was gone and I got a basic room because presumably I was the last elite to check in and my rivals had complained louder. They moved me to a suite the next day.
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Old Oct 8, 19, 9:27 pm
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First of all, everyone on this thread is awesome. Thanks.



So I’m planning on checking in on property at about 6PM (I checked in yesterday on the app). Three hours before that, I go online to see what rooms are bookable. I search to book three (not just one) 1BR suites. No problem. They’re available to book for the nights of my stay. I file that away.



Show up at the hotel, and go to the front desk. There are three positions. The “Bonvoy Elite” desk has no human anywhere in sight, so I stand in line for one of the two desks with people.



Here’s where it gets interesting. In general, in the US, I tip. I’ve worked enough service industry jobs to know how hard they are, and how a couple extra bucks can make someone’s day. I go to the clerk, and like always, hand over my driver’s license, Bonvoy credit card, and a $20 bill, and say, “thank you, this is for you.” The desk clerk says... “Oh, sir, there’s a $20 bill with your driver’s license,” and tries to hand it back to me. (We’re in Manhattan, by the way.) Sigh.



I politely let her know that that the $20 is a gratuity, and recognition for the hard work she does. (And by the way, I do the same thing whether I’m checking into a place with named suites or if it’s a Moxy where the room I booked is the room I’m going to get no matter what.) To me, tipping is karma and actual gratitude, not a bribe.)



So she says “Let me see if I can get you a King bed room.” Ok. Cool. At this point I say “That would be lovely, thank you; might there be any suites available to upgrade to?” She types for a while, and calls over the manager, points to something on the screen and says, “Mr. X is a Platinum member, but I don’t know if I can upgrade him to this room.” The manager laughs and says, “Of course. No problem.” The clerk says “I’m nervous to do that,” and the manager says “If you’re worried, just note the record that I said it was ok.”



So, I go to the room and it’s... nicer than what I booked, but, not anything like what I saw available online. At this point, I’m figuring, hey, whatever... not gonna be in the room that long, no problem. Then I look on the desk and there’s a bottle of champagne and some chocolate covered strawberries—and a postcard welcoming someone who is... not me... to this room.



I go back down to the front desk with the postcard and see the manager who approved the upgrade and say “Hey—don’t want to get anyone in trouble—seems like the room you gave me might have been reserved for someone else.” He frowns, and gets on the computer and rolls his eyes. We then start talking about the craziness of hotel rooms in Manhattan, etc... and he says “I’m really sorry about that. Let me see what I can do for you. I have a junior suite on a high floor...” then pokes around a bit more and says “Oh. No. Cool. I have a great 1BR suite for you, if that’s ok.” Of course it’s ok. I say thank you, and I’m now in a great, quiet room in Manhattan, that, incidentally, is way better than the first room, so...



I don’t think checking in online or not made any difference whatsoever... But, you know, like in other things in life, being nice to people and being empathetic leads to them being inclined to take care of you.



But.. grateful to folks on this thread for their insight.
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Old Oct 8, 19, 10:09 pm
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I found out something recently when I exchanged emails with an Asst GM. She had sent me a note asking if my stay was "warm and memorable". The stay was fine but nothing special. I was thanked for my status at check in, but that was it. No one asked about my welcome amenity, there was no note from mgmt in my room, there was no welcome gift. I wasn't complaining, just replied honestly to her question. In her reply, she mentioned this which I wasn't aware of:

If a guest does mobile check in, as was done for this booking, the welcome gift option is defaulted to points.
Otherwise, OLCI doesn't prevent you from getting suite upgrades, nor does it lock in your suite if you've been pre-assigned to one.
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