Is there any way to logout and go back to buy enhanced internet?
#1
Suspended
Original Poster
Join Date: Dec 2009
Location: En Route
Programs: Many
Posts: 6,798
Is there any way to logout and go back to buy enhanced internet?
I have opened network prefs and forgotten the network a dozen times but it just connects right away again and there's no option to log back in and re-select, going to "http://internetupgrade.marriott.com/" just brings me to a splash page for the hotel with no ability to get enhanced internet. Trying to stream a football game from the JW in Baku and this is getting really annoying as the hotel speeds are laughably bad. Any ideas?
#2
Join Date: Sep 2014
Location: TPA/DFW/K15
Programs: AA EXP, Mar AMB, HH LT DIA
Posts: 1,649
I have opened network prefs and forgotten the network a dozen times but it just connects right away again and there's no option to log back in and re-select, going to "http://internetupgrade.marriott.com/" just brings me to a splash page for the hotel with no ability to get enhanced internet. Trying to stream a football game from the JW in Baku and this is getting really annoying as the hotel speeds are laughably bad. Any ideas?
I've had this problem before where the mac does not want to forget the network.
#4
Suspended
Original Poster
Join Date: Dec 2009
Location: En Route
Programs: Many
Posts: 6,798
you would think Marriott would make it EASY to give them $ for enhanced internet vs borderline impossible. This is probably the only time i've ever wanted to do it and I can't, so your loss Marriott.
#5
Join Date: Feb 2019
Posts: 12
Highly Technical
They could use browser cookies to remember your computer, but most likely use the WiFi MAC address. Many computers allow you to change the MAC address. In Windows, it is under control panel, hardware, device manager, network, wifi adapter preferences, advanced. Some computers have options to select MAC randomization under network or privacy settings. Toggling this from on to off or off to on should result in a different MAC address.
If they use cookies, you could try a different browser, or a private browsing window. It still may not let you but it if you are logged in and they already marked your account as slow internet. You could always complain to the front desk for a freebie or they may even be able to fix the issue.
If they use cookies, you could try a different browser, or a private browsing window. It still may not let you but it if you are logged in and they already marked your account as slow internet. You could always complain to the front desk for a freebie or they may even be able to fix the issue.
#6
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Common cache and IP recognition issue. Easiest way might be to call the front desk and have hotel fix it or have hotel call or connect you with the ISP to drop you and re-add you as you prefer.
#7
Join Date: Sep 2014
Location: TPA/DFW/K15
Programs: AA EXP, Mar AMB, HH LT DIA
Posts: 1,649
I believe I got around it by selecting the underlying provider wifi which brought up a different splash screen. Instead of selected the Marriott Guest network, I found an available network named "ATTWifi", which was shown as open wifi. Selecting it brought up the original Marriott splash screen and I was able to select a different plan than previously selected. Might be worth a try.
#9
#10
Join Date: Dec 2000
Location: Seat 1A
Programs: Non-status paid F/J (best value for $$$)
Posts: 4,123
If the hotel uses SIP/VOIP based phones for their in-room phones, try connecting your computer into the "data" port on the phone using an ethernet cable. Sometimes you can even get free internet at higher speeds (bypassing the hotel's paid wifi system)! You might need to change your network adapter settings to use 8.8.8.8 and 8.8.4.4 as your DNS servers for it to work.
#11
Join Date: Feb 2005
Programs: AA LTP, Bonvoy LTT,
Posts: 124
Quick terminology clarifications first...
MAC Address = Media Access Control = The hardware ID for network interface devices, formatted as 6 hexadecimal numbers or "octets". Example: 9b:87:5e:59:68:5c The first 3 octets are associated with a manufacturer, the last 3 are "unique" to your network interface.
DHCP Server = Dynamic Host Configuration Protocol = Automatically assigns IP addressing information like IP address, default gateway, and DNS server info and associates it with the MAC address. Think of this association is semi-permanent. As long as you stay connected and/or reconnect within hours or days, your MAC address will be very likely be assigned the same IP address.
Mac = Short for Macintosh
When you connected to the hotel WiFi, a DHCP server assigned an IP address and associated it with your MAC address. The hotel network essentially "remembers" that association for hours/days along with your selection of basic Internet service. You need to make your Mac appear to be a different computer by changing its MAC address.
You can temporarily change the MAC address of your WiFi or Ethernet interface, reconnect to the hotel network, and it should give you the option to select premium Internet service. Google for "Spoofing a MAC address in MacOS" for details.
Note0: Echoing other comments, I do recommend using a different browser when connecting with your new MAC address to avoid any potential browser/cookie related "memory" of your previous login.
Note1: Only fiddle with the last 3 octets in the MAC address, 59:68:5c in the above example. I would probably just change the final 5c to 6c to keep it simple.
Note2: Rebooting your Mac will set the MAC address back to the original number.
Note3: As far as the hotel network is concerned, your Mac with the new MAC address will be treated as an additional device, as if you had a 2nd laptop. This could be an issue if the hotel limits you to say 3 devices and your "2nd laptop" puts you over that limit.
Hope that helps!
MAC Address = Media Access Control = The hardware ID for network interface devices, formatted as 6 hexadecimal numbers or "octets". Example: 9b:87:5e:59:68:5c The first 3 octets are associated with a manufacturer, the last 3 are "unique" to your network interface.
DHCP Server = Dynamic Host Configuration Protocol = Automatically assigns IP addressing information like IP address, default gateway, and DNS server info and associates it with the MAC address. Think of this association is semi-permanent. As long as you stay connected and/or reconnect within hours or days, your MAC address will be very likely be assigned the same IP address.
Mac = Short for Macintosh
When you connected to the hotel WiFi, a DHCP server assigned an IP address and associated it with your MAC address. The hotel network essentially "remembers" that association for hours/days along with your selection of basic Internet service. You need to make your Mac appear to be a different computer by changing its MAC address.
You can temporarily change the MAC address of your WiFi or Ethernet interface, reconnect to the hotel network, and it should give you the option to select premium Internet service. Google for "Spoofing a MAC address in MacOS" for details.
Note0: Echoing other comments, I do recommend using a different browser when connecting with your new MAC address to avoid any potential browser/cookie related "memory" of your previous login.
Note1: Only fiddle with the last 3 octets in the MAC address, 59:68:5c in the above example. I would probably just change the final 5c to 6c to keep it simple.
Note2: Rebooting your Mac will set the MAC address back to the original number.
Note3: As far as the hotel network is concerned, your Mac with the new MAC address will be treated as an additional device, as if you had a 2nd laptop. This could be an issue if the hotel limits you to say 3 devices and your "2nd laptop" puts you over that limit.
Hope that helps!
Last edited by Okijames; Sep 30, 2019 at 2:14 pm
#12
Join Date: Aug 2002
Location: YYZ/MGA
Programs: AA 1MM Lifetime Gold, AA Platinum, WS Gold, Marriott Bonvoy Gold
Posts: 7,607
If the hotel uses SIP/VOIP based phones for their in-room phones, try connecting your computer into the "data" port on the phone using an ethernet cable. Sometimes you can even get free internet at higher speeds (bypassing the hotel's paid wifi system)! You might need to change your network adapter settings to use 8.8.8.8 and 8.8.4.4 as your DNS servers for it to work.
But under the desk I spot an ethernet port this morning so off to Walmart I go and $6 later I try it and what do you know. 43 mb/sec and DNS from Level 3. After a while because I am on a mac the network connection changed to my DNS choice of OpenDNS. The router/gateway is not the same as assigned to the wifi adapter.
I did have to connect again to Marriott with my account credentials (not the room #/ name login).
There is a data port in the phone but I did not try as I suspect it's not on the same network, but is a phone line because the phone is connected with what looks like a phone cord vs an ethernet cable. The phone has an ethernet port for connecting that's unused so I think the available port on the side of the phone won't work at all.
Look for an ethernet port especially in newer hotels where it is not a case that old wired internet was superseded by wifi later.
Now I can change my wifi from connecting via WiFi, to sharing my honking fast signal via WiFi with my other devices.
Customers should not have to resort to shenanigans.
#13
Join Date: May 2004
Location: Exclusively OMNI/PR, for Reasons
Posts: 4,188
Not sure whether I should start a separate thread for this, but here goes.
At some point in one of my recent stays, I was given the option for something like "one click internet" at all Marriott properties. I selected it and thought nothing of it.
Since then, every property I've stayed at has connected me immediately to the internet without having to enter the usual room number and last name. Very convenient, but ...
I'm never prompted for the option to select enhanced speed, and the speed I get is definitely NOT enhanced.
I'm assuming that Marriott or one of its partners is tracking my devices' MAC addresses and somehow associating them with my account. If I change the MAC address on my laptop and try to reconnect to the hotel wifi, I get prompted to enter room number and last name, and then get the option to select enhanced performance. The thing is, though, that I don't think I should have to jump through hoops to get a benefit I should get automatically on every stay.
Has anyone else experienced this, or am I hallucinating? I've been to 3 different properties in the last month and none of them prompted me for room/last name when I connected. And when I verified the performance I got vs. the performance received after a MAC address change and sign-in, it was quite apparent that the default is the lower-performance connection.
At some point in one of my recent stays, I was given the option for something like "one click internet" at all Marriott properties. I selected it and thought nothing of it.
Since then, every property I've stayed at has connected me immediately to the internet without having to enter the usual room number and last name. Very convenient, but ...
I'm never prompted for the option to select enhanced speed, and the speed I get is definitely NOT enhanced.
I'm assuming that Marriott or one of its partners is tracking my devices' MAC addresses and somehow associating them with my account. If I change the MAC address on my laptop and try to reconnect to the hotel wifi, I get prompted to enter room number and last name, and then get the option to select enhanced performance. The thing is, though, that I don't think I should have to jump through hoops to get a benefit I should get automatically on every stay.
Has anyone else experienced this, or am I hallucinating? I've been to 3 different properties in the last month and none of them prompted me for room/last name when I connected. And when I verified the performance I got vs. the performance received after a MAC address change and sign-in, it was quite apparent that the default is the lower-performance connection.
#14
Join Date: Oct 2020
Posts: 1
After ripping nearly all my hair out over the last few hours I have finally gotten a solution. Log on to stay.marriottbonvoy.com and you should see the options again. The hotel staff were not able to help me with this including their IT guy. I'm so happy to be on now, and disappointed that marriott doesnt have this more streamlined.
#15
Join Date: Sep 2021
Posts: 1
You did me a solid just now! Thanks for sharing Carina Hessmer