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Hotel not credited as hotel stay for 6x points on Bonvoy Visa

Hotel not credited as hotel stay for 6x points on Bonvoy Visa

Old Sep 20, 19, 11:18 am
  #1  
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Join Date: Mar 2011
Posts: 96
Hotel not credited as hotel stay for 6x points on Bonvoy Visa

I recently stayed at the Le Meridien Mexico City and I used my Bonvoy Visa card but this hotel billed itself as something like "PROMO PASEO DE LA REFORMA" and did not register as a Marriott hotel which caused me to not get 6x points instead I only got 2x. Who do I talk to in regards to this issue? I've put in inquiries to both Chase and Marriott but they are treating it as neither of their issues. I recall something similar happening previously at Hilton hotels in Colombia, which Hilton was able to credit me for. Marriott Bonvoy customer service is just not as good at this point compared to Hilton Honors.

Last edited by milty908; Sep 20, 19 at 11:19 am Reason: wrong title
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Old Sep 20, 19, 11:35 am
  #2  
 
Join Date: Nov 2007
Location: LAX
Programs: Marriott Lifetime Titanium, AA Lifetime Gold, United Premier Silver, Hertz President's Circle
Posts: 122
The points come from Chase so I would start there. I would call them on the phone and explain to the rep what happened and offer to send them a copy of the eFolio as proof if necessary.
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Old Sep 20, 19, 3:26 pm
  #3  
 
Join Date: Jun 2019
Programs: Marriott Titanium; WN A-list; UA Silver
Posts: 149
I've had this happen, chase will fix it, probably with an email and a date. They might need the receipt, but they didn't ask me.
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