Sep 26, 2019, 1:59 pm
Last edit by: Oxon Flyer
Marriott page on C&P:
https://www.marriott.com/loyalty/red...cash-points.mi
To view the calendar of Peak / Off-Peak points rates, on the booking webpage check the "Use Points / Certificates" box, open the calendar and select 'Flexible Dates'.
https://www.marriott.com/loyalty/red...cash-points.mi
To view the calendar of Peak / Off-Peak points rates, on the booking webpage check the "Use Points / Certificates" box, open the calendar and select 'Flexible Dates'.
Bonvoy Off-Peak and Peak Redemption Rates, LIVE from 14 Sep 2019
Nov 5, 2019, 11:44 am
#496
Join Date: Jun 2019
Posts: 66
So what are we saying here? Lets use the standard 48 hour cancellation policy as an example. Say you have a 4 night reservation, and plan on departing early after only 3 nights. Do you have to let the front desk know if your intention to leave early 48 hours before that 4th night in order to be eligible for the points refund?
Is it all hotel cancellation policies will apply AND you must notify front desk in advance of the earl checkout ?
Is it all hotel cancellation policies will apply AND you must notify front desk in advance of the earl checkout ?
Nov 5, 2019, 12:09 pm
#497
Join Date: May 2002
Programs: WN F9 HA UA AA IHG HH MR
Posts: 3,305
So what are we saying here? Lets use the standard 48 hour cancellation policy as an example. Say you have a 4 night reservation, and plan on departing early after only 3 nights. Do you have to let the front desk know if your intention to leave early 48 hours before that 4th night in order to be eligible for the points refund?Is it all hotel cancellation policies will apply AND you must notify front desk in advance of the earl checkout ?
Nov 6, 2019, 3:42 am
#498
Join Date: Dec 2015
Posts: 123
Can someone help what's going on here.
Booked a Dec stay at Seoul and paid 25000 points in May, today an update on the stay showing in my account, 25000 points were refunded then a new peak redemption rate 30000 point were deducted from my account. Are Marriott not even honour the paid points stay now?
Booked a Dec stay at Seoul and paid 25000 points in May, today an update on the stay showing in my account, 25000 points were refunded then a new peak redemption rate 30000 point were deducted from my account. Are Marriott not even honour the paid points stay now?
Nov 6, 2019, 9:43 am
#499
Join Date: Jun 2019
Posts: 66
Can someone help what's going on here.
Booked a Dec stay at Seoul and paid 25000 points in May, today an update on the stay showing in my account, 25000 points were refunded then a new peak redemption rate 30000 point were deducted from my account. Are Marriott not even honour the paid points stay now?
Booked a Dec stay at Seoul and paid 25000 points in May, today an update on the stay showing in my account, 25000 points were refunded then a new peak redemption rate 30000 point were deducted from my account. Are Marriott not even honour the paid points stay now?
This makes no sense, this was a prepaid points reservation right? not a PA? Even under today's more restrictive terms, they cant just change the rate on you. Paid is paid and done is done.
Nov 6, 2019, 12:33 pm
#500
Join Date: Dec 2015
Posts: 123
I updated credit card information yesterday and not aware that would cause increasing rate. Phoned helpline and the CS did refund 5000 points.
Nov 6, 2019, 1:11 pm
#501
Join Date: Jun 2019
Posts: 66
Under no circumstances should a price change, cash or points, when you update a credit card on file. Go Marriott IT.
Now go cancel you reservation, and enjoy your free points.
Nov 6, 2019, 7:39 pm
#502
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,738
Are you hinting that when the reservation is canceled the system would refund 30K instead of 25K paid?
Nov 6, 2019, 7:43 pm
#503
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,738
I would also assume this would not apply to a 5th night free booking that is shortened to 4 days, but to 3 days then it appears you would get 1 day points back, presumably on the end days.
Nov 7, 2019, 1:30 am
#504
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,648
Nov 7, 2019, 8:21 am
#505
Join Date: Jun 2019
Posts: 66
I almost played bad actor with a 5 night 60k PA Ritz reservation that went to 85k. I was sure that CS would simply gift me the points to get from 240k (which i booked via PA) to 340k, what the reservation was pricing at (almost exactly what happened to you). I would then be able to cancel and get 340k back, and keep the 100k free points they adjusted my account with in order to get from a PA res to a fully ready cert loaded res.
Figured that might be cause for a shutdown, so I didn't.
Nov 9, 2019, 1:05 pm
#506
Join Date: Dec 2007
Location: Canada
Posts: 1,506
Just realized.......Point redemption changes
I had booked a few hotels several months ago for this upcoming February trip to Thailand and Cambodia........I was originally just paying for them but then thought I should use up some points so ended up booking every hotel on points. I have not paid much attention to the changes in the point redemption world as I don't use them too often. I was just playing around and started plucking in my hotels if I was just booking them now.......yikes, I am down & out with Marriott already and I feel like they just kicked me again while I'm down. Another devaluation with the peak / non-peak etc., as I am assuming that is what has happened in reference to the changes. Glad I booked them several months ago.
...Worked so hard - a lot of it on my own dime to get to that goal of Lifetime Plat. Ugh. Feel no love
It just seems like one thing after another that is negative. As others have said, I guess they have such a large footprint now they do not need to focus on the loyalty anymore.
...Worked so hard - a lot of it on my own dime to get to that goal of Lifetime Plat. Ugh. Feel no love
It just seems like one thing after another that is negative. As others have said, I guess they have such a large footprint now they do not need to focus on the loyalty anymore.
Dec 12, 2019, 12:42 am
#509
Join Date: Feb 2014
Programs: Marriott LTG is all that's left.
Posts: 47
Love finding a good opportunity to use a 35k cert, only to find that the property has every Friday night on-peak for 40k (or no availability at all) -- and we're talking six months out.
Moved most of my stays a while ago, but I guess it's finally time to hand in my credit card as well. It's been a good ride, but this is the last straw for me.
Hey, but at least they're winning TPG reader awards still, amirite?
Moved most of my stays a while ago, but I guess it's finally time to hand in my credit card as well. It's been a good ride, but this is the last straw for me.
Hey, but at least they're winning TPG reader awards still, amirite?
