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Upgraded card before anniversary date lost free night

Upgraded card before anniversary date lost free night

Old Sep 9, 19, 3:22 pm
  #1  
Original Poster
 
Join Date: Aug 2005
Programs: us cp, delta gold, marriott silver, hyatt gold, starwood gold.
Posts: 453
Upgraded card before anniversary date lost free night

I am being told that because I upgraded my Amex Bonvoy card to Brilliant a month before my anniversary I will not receive the free night award I was due in August.
I was told that I have the chance to earn 50000 miles after I have spent 2500.00 so I don't end up a total loser on the deal.
In my mind that means I really get a net 15000 miles for spending 2500.00
The rep said it is in the rules that you have to KEEP the same product but isn't Bonvoy the same product no matter the card level?
It makes no sense.
Along with all the other changes to Bonvoy it makes me wonder........
Mhttoanywhere is offline  
Old Sep 9, 19, 4:39 pm
  #2  
 
Join Date: Dec 2004
Posts: 6,875
When did your fee post? You wrote “due in August” but if your fee posted in August you won’t get the certificate until next month.
rrgg is offline  
Old Sep 11, 19, 11:38 am
  #3  
Original Poster
 
Join Date: Aug 2005
Programs: us cp, delta gold, marriott silver, hyatt gold, starwood gold.
Posts: 453
My fee posted in August. But the rep said it didn't matter. I wont get a certificate now until 2020 as I "changed products" before the anniversary date
Mhttoanywhere is offline  
Old Sep 11, 19, 2:59 pm
  #4  
 
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Gold, Marriott Bombay Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 4,940
This is an AMEX issue.....not a Marriott issue. (And no, not all Bonvoy cards are the same product.)
Diplomatico is offline  
Old Sep 11, 19, 3:28 pm
  #5  
 
Join Date: Jan 2011
Location: YVR to SEA
Posts: 2,324
When is your actual card anniversary?

Family member's SPG to Luxury upgrade last year was accepted 2 months before anniversary in Nov, got the 50k cert in Jan. It takes 8-12 weeks for the anniversary night to post
crimsona is offline  

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