Sep 3, 2019, 10:48 am
Last edit by: margarita girl
FAQ from Jan 19/22 email from Marriott:
No. Due to varying factors such as low volume in demand, we are no longer selling Travel Package Awards as of January 19, 2022.
Q: What happens to the Travel Package Award I already have in my Account?
If you have a Travel Package Award attached to an existing Reservation, rest assured, we will be honoring your stay and no additional action is required.
Please Note:
The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Q: What happens if I need to modify or cancel my Travel Package Award redemption Reservation after March 2, 2022?
If you modify or cancel a Redemption Reservation that has a Travel Package Award attached to it after March 2, 2022, you must contact Member Support to cancel the Travel Package Award, after which you will receive a full Marriott Bonvoy® Point refund for the Hotel portion of the Award. Please visit https://www.marriott.com/help/loyalt...mer-support.mi to find the appropriate Member Support phone number based on your geographic location.
Q: How many Points will I be refunded?
Members will receive a full Marriott Bonvoy® Points refund for the Hotel portion of the Travel Package Award. The refund will be based on the current Points redemption category levels and will equal the sum of the Peak Points Redemption Rate per each Night of the Travel Package Award, at the highest category for which the Award was eligible. The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Can I Still Order Travel Package Awards?
Information on Marriott Bonvoy® Travel Packages
No. Due to varying factors such as low volume in demand, we are no longer selling Travel Package Awards as of January 19, 2022.
Q: What happens to the Travel Package Award I already have in my Account?
If you have a Travel Package Award attached to an existing Reservation, rest assured, we will be honoring your stay and no additional action is required.
Please Note:
The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Q: What happens if I need to modify or cancel my Travel Package Award redemption Reservation after March 2, 2022?
If you modify or cancel a Redemption Reservation that has a Travel Package Award attached to it after March 2, 2022, you must contact Member Support to cancel the Travel Package Award, after which you will receive a full Marriott Bonvoy® Point refund for the Hotel portion of the Award. Please visit https://www.marriott.com/help/loyalt...mer-support.mi to find the appropriate Member Support phone number based on your geographic location.
Q: How many Points will I be refunded?
Members will receive a full Marriott Bonvoy® Points refund for the Hotel portion of the Travel Package Award. The refund will be based on the current Points redemption category levels and will equal the sum of the Peak Points Redemption Rate per each Night of the Travel Package Award, at the highest category for which the Award was eligible. The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Marriott Travel Packages [** Discontinued Jan 19, 2022 **]
Dec 10, 2020, 8:43 pm
#751
Join Date: May 2014
Location: DFW
Posts: 108
So the ios app shows my old TPs with an issue date in 2019, and with a 45K value on them.
So does that mean that these have an 'original' expiration date in 2020?
Such a hot mess that Marriott causes such confusion after a press release.
I mean sure if you want to take the value off the books - go ahead and let the holders know without ambiguity, but the whole cycle of will it be extended or not is draining, especially when the people who pick up the phone are clueless when you talk to them about it.
Thanks, Marriott - for keeping us on our toes.
Hope I can finally put these to use, unless we are in total lockdown for months at an end again - do not expect another extension.
Dec 11, 2020, 6:54 am
#752
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
My travel package certs were to expire on January 31, 2001, and they are all now showing with an expiration date of August 1, 2021.
A 6 month extension helps, but this extension -- with a scheduled expiration even before the summer of 2021 is over -- may come across as being miserly in light of the probability that travel is going to be disrupted by the Covid-19 pandemic until a good bit into the summer of 2021 (if not even into Q4 2021).
I take it that Marriott's doing this 6 month extension thing is a sign that it is: a) very reluctant to extend the certs; and b) wants to try to cause as much spoilage in customer accounts as possible, but without becoming the industry poster boy for going Defcon 1 against the customers at a time when alienating historically loyal customers is exactly what a company in the industry should not be doing.
A 6 month extension helps, but this extension -- with a scheduled expiration even before the summer of 2021 is over -- may come across as being miserly in light of the probability that travel is going to be disrupted by the Covid-19 pandemic until a good bit into the summer of 2021 (if not even into Q4 2021).
I take it that Marriott's doing this 6 month extension thing is a sign that it is: a) very reluctant to extend the certs; and b) wants to try to cause as much spoilage in customer accounts as possible, but without becoming the industry poster boy for going Defcon 1 against the customers at a time when alienating historically loyal customers is exactly what a company in the industry should not be doing.
Last edited by GUWonder; Dec 11, 2020 at 7:03 am
Dec 11, 2020, 7:31 am
#753
Join Date: May 2009
Location: UK
Posts: 3,951
My travel package certs were to expire on January 31, 2001, and they are all now showing with an expiration date of August 1, 2021.
A 6 month extension helps, but this extension -- with a scheduled expiration even before the summer of 2021 is over -- may come across as being miserly in light of the probability that travel is going to be disrupted by the Covid-19 pandemic until a good bit into the summer of 2021 (if not even into Q4 2021).
I take it that Marriott's doing this 6 month extension thing is a sign that it is: a) very reluctant to extend the certs; and b) wants to try to cause as much spoilage in customer accounts as possible, but without becoming the industry poster boy for going Defcon 1 against the customers at a time when alienating historically loyal customers is exactly what a company in the industry should not be doing.
A 6 month extension helps, but this extension -- with a scheduled expiration even before the summer of 2021 is over -- may come across as being miserly in light of the probability that travel is going to be disrupted by the Covid-19 pandemic until a good bit into the summer of 2021 (if not even into Q4 2021).
I take it that Marriott's doing this 6 month extension thing is a sign that it is: a) very reluctant to extend the certs; and b) wants to try to cause as much spoilage in customer accounts as possible, but without becoming the industry poster boy for going Defcon 1 against the customers at a time when alienating historically loyal customers is exactly what a company in the industry should not be doing.
Dec 11, 2020, 4:38 pm
#755
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,510
Dec 12, 2020, 7:54 pm
#756
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,978
wherever I can be then
Dec 20, 2020, 5:03 am
#758
Join Date: Mar 2007
Posts: 92
Could someone advise please. I had the old travel package Cat 1-5 which I then converted to the new one and my understanding was that it could be used on Cat 5 if the booking was made before the change. I made a booking at a Cat 5 hotel in Abu Dhabi and all went well. My expiry has now been extended to August 2021 BUT the account is saying I don't have enough points for my booking as it is now showing 30,000 points per night instead of the original 25,000 when I had booked. How do I get around this? If I change my booking from this resort, can I only book a maximum Cat 4 hotel?
Last edited by s879; Dec 20, 2020 at 5:21 am
Dec 20, 2020, 10:26 am
#759
Join Date: Jun 2014
Posts: 11
I noticed that they extended mine till Jan 31st 2021. I just looked up a cat 5 hotel and they just booked them for me. The agent didnt know how to book it , so she added a whole lot of points on my account at first - about 200K points and then booked the hotel using the points and then took out all the remaining points. Unfortunately I need to cancel this trip . I will have to call or email and ask if they will extend my certificate again .
Dec 20, 2020, 10:59 am
#760
Join Date: Dec 2007
Location: SFO
Posts: 4,911
Could someone advise please. I had the old travel package Cat 1-5 which I then converted to the new one and my understanding was that it could be used on Cat 5 if the booking was made before the change. I made a booking at a Cat 5 hotel in Abu Dhabi and all went well. My expiry has now been extended to August 2021 BUT the account is saying I don't have enough points for my booking as it is now showing 30,000 points per night instead of the original 25,000 when I had booked. How do I get around this? If I change my booking from this resort, can I only book a maximum Cat 4 hotel?
Last edited by myperks; Dec 20, 2020 at 12:05 pm Reason: Certain-> cert (autocorrect)
Dec 20, 2020, 11:22 am
#761
Join Date: Jun 2014
Posts: 11
No I didnt pay any difference. I think they forgot to change the cat or something. They did change all the marriott categories anyways . so the old marriott Category at colorado used to cat 5 and they changed that to 6 . So I guess thats how it worked.
Dec 20, 2020, 12:06 pm
#763
Join Date: Dec 2007
Location: SFO
Posts: 4,911
Dec 21, 2020, 12:08 am
#764
Join Date: Mar 2007
Posts: 92
Not sure I follow your sequence of transactions. You had an old cat 1-5 package but got converted to a new cat 1-5? Did you pay the package difference? I thought old cat 1-5 converted to a new cat 1-4 unless you applied the old cat 1-5 but that was 2+ years ago. The rest I’m not sure what is going on because it’s not clear in your post on if your Abu Dhabi reservation was made with a cert or made with points or made on points advance. What is clear is that any changes are repriced at the current point requirement.
Second question was that when I bought it, it was valid for Cat 1-5 so if I change my booking to some other resort (as don't fancy going there in summer 2021), should Marriott be obliged to let me book it for a Cat 5 hotel?
Dec 21, 2020, 9:03 am
#765
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,740
Old Cat 1 to 5 is the same as new Cat 1 to 4 based on the POINTS needed. The designation of the Category LEVEL means nothing. The equivalent of points matter. You are getting the SAME point cost certificate.
The only categories being short changed in the conversion from old levels to new levels, are the Cat 6 and may be Cat 8. Those got DOWNGRADED but Marriott eventually made everyone who contacted them whole by either refunded the extra pts charged or some other forms. Details in the Old thread.
The only categories being short changed in the conversion from old levels to new levels, are the Cat 6 and may be Cat 8. Those got DOWNGRADED but Marriott eventually made everyone who contacted them whole by either refunded the extra pts charged or some other forms. Details in the Old thread.