Counsellor

As an aside, I have read a number of postings like this, but I have never gotten such an e-mail from Marriott despite having two TPs (OC) that were converted to NC and later attached to reservations. I do get confirmations of reservations when I make (or cancel) them so I know they have my correct e-mail address, but never with this type of detail. I wonder why, and what else they're not sending me.

ankomonkey

In my personal experience, I don't think the reps can extend to any other expiry date other than 1 year ahead of the day they make the extension. If they allow you an extension, it will be to September 2020 (assuming you request it and get a response this month).

myperks

RedSun

#23 is only a DP. I do not think what Lurker said is even the official Marriott policy. It may be some internal guide line. As long as the booking system allows it, we may see more TPs get attached to existing reservations. With the limitation on # of point advance bookings on 9/14/2019, it makes no practical sense not allow us to attach TP to existing booking.

If I were Marriott, I'd want the guests to use the TPs as quickly as they can at the current point level. Or folks would cry for more "extension" again and again.

Chy

Do I have to call to book these 7 night travel packages or how do I book them online? I have a 7 night cat 1-4 as one of the new packages. I'm trying to book it but all I get is the option to do a "points advance" reservation. I don't see any option to use the 7 night cert. Yes, I am booking 7 nights at a 25k per night cat 4, and there is points availability the whole time at that 25k per night rate.

What do I do?

BrightlyBob

eethan

I checked the 2 certs in my account again and noticed that the rep had forcibly converted both my certs in Oct 2019, even though I asked only one cert to be converted at that time.

Working within Marriott's rules, we could have gotten our certs extended till Aug 2020, by converting old to new certs before they expired in Aug 2019.

Now, Marriott opened up a case to "investigate" whether to allow me to use my certs before Aug 2020, which I should have been allowed to do if the previous agent had not messed up.

The Bonvoy system transition was so chaotic and wasted everyone's time. There were months where we couldn't even use these certificates, so I'm surprised Marriott is doing everything it can to make sure these certs go unused.

s0ssos

I may be late to this discussion but it seems the new travel packages aren't as good value? As in the old packages after you pay for the nights it is basically 1:1 for miles, but now it is almost 2.

RedSun

Most people here still hold the original TP issued before 8/18/2018. The new TP issued after that date does not have a lot of value. I do not know much about it. Some people say there is still some value.

We still need to use up those legacy TP before we move on to the new ones. Some people may jump ship to Hilton, as they stated. Particularly the old SPG folks.

RedSun

You sure the agent forcibly converted your TP in Oct 2019? Or 2018?

I'm not sure about your 2nd statement. Marriott rule is that the TP can be "extended" once. Some say the OC to NC is considered the "conversion or extension". Some say the NC to NC is the "extension". There are DPs for both. It is still a mystery.

myperks

eethan

Most people bought the travel package in July/Aug 2018 - these old cert would have expired in July/Aug 2019, but could have been extended till July/Aug 2020. Marriott should simplify things for members and just extend all of these cert to July/Aug 2020.

Instead, they have us calling in to trade old certs for new certs. (Aside: I read in the news about how the Indian and Venezuelan governments forced their people to trade old currency bills for new currency bills. Reminded me of this Bonvoy scenario.)

In my case, I asked the agent to convert only 1 of my 2 certs, because I had no plans to use the 2nd one. But he converted my 2nd cert knowing that doing so would cause it to expire more quickly.

RedSun

Not sure if this is true. Marriott reps actually are nicer though sometimes are clueless and poorly trained.

If this were Hyatt, they won't grant any concessions or exceptions except to very few top Globalist members. No award night extension at all, no point adjustment and no no no. This forces people to use the free nights. Many of its free nights actually only have 6-month life! But members still stay with them.

ankomonkey

This sounds like the same "case" process I was put through in https://www.flyertalk.com/forum/show...8&postcount=21. Hopefully you get the same positive outcome as me. I do wonder if it's really worth them devoting employee time to these cases. I agree, they should do a one-time-only 1 year extension to all the remaining NCs converted from OCs when the processes and rules were still undecided.

crazyhorse

Yes it is. I just confirmed both emails.

I made that update. I was quite nervous (based on that statement from the Lurker) whether or not the TP Cert would be applied to my PA reservation. ​​​It wasn't a simple case of canceling and rebooking since this reservation is over Xmas break and there is no more award availability. If I couldn't have been able to apply the Cert, I'd have been forced to use 300K points or choose a different destination.