Sep 3, 2019, 10:48 am
Last edit by: margarita girl
FAQ from Jan 19/22 email from Marriott:
No. Due to varying factors such as low volume in demand, we are no longer selling Travel Package Awards as of January 19, 2022.
Q: What happens to the Travel Package Award I already have in my Account?
If you have a Travel Package Award attached to an existing Reservation, rest assured, we will be honoring your stay and no additional action is required.
Please Note:
The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Q: What happens if I need to modify or cancel my Travel Package Award redemption Reservation after March 2, 2022?
If you modify or cancel a Redemption Reservation that has a Travel Package Award attached to it after March 2, 2022, you must contact Member Support to cancel the Travel Package Award, after which you will receive a full Marriott Bonvoy® Point refund for the Hotel portion of the Award. Please visit https://www.marriott.com/help/loyalt...mer-support.mi to find the appropriate Member Support phone number based on your geographic location.
Q: How many Points will I be refunded?
Members will receive a full Marriott Bonvoy® Points refund for the Hotel portion of the Travel Package Award. The refund will be based on the current Points redemption category levels and will equal the sum of the Peak Points Redemption Rate per each Night of the Travel Package Award, at the highest category for which the Award was eligible. The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Can I Still Order Travel Package Awards?
Information on Marriott Bonvoy® Travel Packages
No. Due to varying factors such as low volume in demand, we are no longer selling Travel Package Awards as of January 19, 2022.
Q: What happens to the Travel Package Award I already have in my Account?
If you have a Travel Package Award attached to an existing Reservation, rest assured, we will be honoring your stay and no additional action is required.
Please Note:
The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Q: What happens if I need to modify or cancel my Travel Package Award redemption Reservation after March 2, 2022?
If you modify or cancel a Redemption Reservation that has a Travel Package Award attached to it after March 2, 2022, you must contact Member Support to cancel the Travel Package Award, after which you will receive a full Marriott Bonvoy® Point refund for the Hotel portion of the Award. Please visit https://www.marriott.com/help/loyalt...mer-support.mi to find the appropriate Member Support phone number based on your geographic location.
Q: How many Points will I be refunded?
Members will receive a full Marriott Bonvoy® Points refund for the Hotel portion of the Travel Package Award. The refund will be based on the current Points redemption category levels and will equal the sum of the Peak Points Redemption Rate per each Night of the Travel Package Award, at the highest category for which the Award was eligible. The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Marriott Travel Packages [** Discontinued Jan 19, 2022 **]
Jan 18, 2022, 1:59 pm
#1261
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,555
This.
Even within a loyalty program, they've mostly devalued the differences between brand tiers with so much previous amenities of luxury or full-service hotels discontinued. It's basically a room, wifi, toilet, and shower. There isn't much guest experience at most hotels anymore. I used to enjoy the simple pleasure of grabbing a Marriott burger at the lobby bar on my first night of arrival on a business trip. Now that's rarely an option or is for much more limited hours - Marriott instead suggests I use Ubereats or whatever for some bonus points. If that's the case, fine, then I'm going to book the cheapest room/toilet/shower I can find, not spend extra to get a full-service hotel.
Even within a loyalty program, they've mostly devalued the differences between brand tiers with so much previous amenities of luxury or full-service hotels discontinued. It's basically a room, wifi, toilet, and shower. There isn't much guest experience at most hotels anymore. I used to enjoy the simple pleasure of grabbing a Marriott burger at the lobby bar on my first night of arrival on a business trip. Now that's rarely an option or is for much more limited hours - Marriott instead suggests I use Ubereats or whatever for some bonus points. If that's the case, fine, then I'm going to book the cheapest room/toilet/shower I can find, not spend extra to get a full-service hotel.
Jan 18, 2022, 2:30 pm
#1262
Join Date: Apr 2019
Posts: 9
What did they give in replace of cancelled travel certificates?
Jan 18, 2022, 3:14 pm
#1263
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,171
Jan 18, 2022, 3:28 pm
#1265
Join Date: Mar 2016
Posts: 981
I am about to use my certificate. I understand that you can't make a booking online with the certificate, and you need to call in and get it to apply. Anyone have any opinion on whether the success rate in getting the certificate applied properly occurs when you do a points advance booking first and refer to that booking when telling the CSR to apply the certificate, or does it not really matter and everything is a matter of crossing your fingers and hope it gets applied correctly?
Jan 18, 2022, 3:32 pm
#1266
Join Date: Aug 2001
Posts: 1,052
I am about to use my certificate. I understand that you can't make a booking online with the certificate, and you need to call in and get it to apply. Anyone have any opinion on whether the success rate in getting the certificate applied properly occurs when you do a points advance booking first and refer to that booking when telling the CSR to apply the certificate, or does it not really matter and everything is a matter of crossing your fingers and hope it gets applied correctly?
DAK
Jan 18, 2022, 3:37 pm
#1267
Join Date: Mar 2016
Posts: 981
I used to always just call in. But I have changed to making the reservation with points first then calling in and quoting the reservation number. Both seem to result in the same thing but the reason I do it online first is that I can see exactly what is available and mainly because sometimes the agent has a hard time finding the specific hotel because they are not familiar with the country/region and/or they have trouble understanding my accent and/or who-knows-what. Just be sure to book the lowest available room points rate... travel packages cannot be used for points + cash or rooms that require more than the lowest available points rate.
DAK
DAK
Jan 19, 2022, 7:09 am
#1269
Join Date: Mar 2007
Location: MSP
Programs: Marriott Lifetime Titanium, UA Silver, Hertz 5*
Posts: 913
How does it recover the miles that have been sent to the airline? Or do the systems catch it before the transfer occurs? I am thinking for going for a 5 night package too (7 nights are just too difficult to schedule and would need to be all 7 nights at peak to be worth it.)
Jan 19, 2022, 7:21 am
#1272
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Marriott and its customer-unfriendly games. Can't say I'm surprised that Marriott has such little respect for its customers with big point balances. Just look at how Marriott Bonvoyed the customers with the category conversions. Now, the no formal advanced notice elimination is just par for the Marriott course. Bonvoying customers again.
Jan 19, 2022, 7:53 am
#1273
Join Date: Jun 2004
Location: Queens, NY
Programs: Bonvoy Titanium, OW Emerald, HH Diamond
Posts: 1,066
Jan 19, 2022, 7:57 am
#1274
Join Date: Jun 2015
Posts: 343
Jan 19, 2022, 8:02 am
#1275
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
The FAQs, which got highlighted here:
https://loyaltylobby.com/2022/01/19/...2/?omhide=true
Marriott seems to be in a crazy rush to disappear the deposited certificates for application toward hotel nights.
https://loyaltylobby.com/2022/01/19/...2/?omhide=true
Q: How many Points will I be refunded?
Members will receive a full Marriott Bonvoy® Points refund for the Hotel portion of the Travel Package Award. The refund will be based on the current Points redemption category levels and will equal the sum of the Peak Points Redemption Rate per each Night of the Travel Package Award, at the highest category for which the Award was eligible. The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Members will receive a full Marriott Bonvoy® Points refund for the Hotel portion of the Travel Package Award. The refund will be based on the current Points redemption category levels and will equal the sum of the Peak Points Redemption Rate per each Night of the Travel Package Award, at the highest category for which the Award was eligible. The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Originally Posted by Marriott
Q: What happens to the Travel Package Award I already have in my Account?
If you have a Travel Package Award attached to an existing Reservation, rest assured, we will be honoring your stay and no additional action is required.
Please Note: If you desire to make any changes to your Reservation after March 2, 2022, you must contact Member Support to cancel the Travel Package Award, after which, you will receive a full Marriott Bonvoy® Point refund for the Hotel portion of the Award.
If you have a Travel Package Award that isn’t attached to a Reservation yet, you should contact Member Support by February 28, 2022 to attach your award to a Reservation. If your Travel Package Award remains unattached after February 28, 2022, the Hotel portion of your Travel Package Award will be automatically canceled and refunded in full to your Marriott Bonvoy® Account in Points on March 1, 2022.
.....
Q: What happens if I need to modify or cancel my Travel Package Award redemption Reservation between January 19, 2022 and February 28, 2022?
You may modify or cancel a Travel Package Award redemption Reservation up until February 28, 2022 by contacting Member Support.
.....
After February 28, 2022, if a Travel Package Award is not attached to a Reservation, the Travel Package Award will be automatically converted to Marriott Bonvoy® Points on March 1, 2022 which will be deposited into the Member’s Marriott Bonvoy® Account.
Q: What happens if I need to modify or cancel my Travel Package Award redemption Reservation after March 2, 2022?
If you modify or cancel a Redemption Reservation that has a Travel Package Award attached to it after March 2, 2022, you must contact Member Support to cancel the Travel Package Award, after which you will receive a full Marriott Bonvoy® Point refund for the Hotel portion of the Award.
If you have a Travel Package Award attached to an existing Reservation, rest assured, we will be honoring your stay and no additional action is required.
Please Note: If you desire to make any changes to your Reservation after March 2, 2022, you must contact Member Support to cancel the Travel Package Award, after which, you will receive a full Marriott Bonvoy® Point refund for the Hotel portion of the Award.
If you have a Travel Package Award that isn’t attached to a Reservation yet, you should contact Member Support by February 28, 2022 to attach your award to a Reservation. If your Travel Package Award remains unattached after February 28, 2022, the Hotel portion of your Travel Package Award will be automatically canceled and refunded in full to your Marriott Bonvoy® Account in Points on March 1, 2022.
.....
Q: What happens if I need to modify or cancel my Travel Package Award redemption Reservation between January 19, 2022 and February 28, 2022?
You may modify or cancel a Travel Package Award redemption Reservation up until February 28, 2022 by contacting Member Support.
.....
After February 28, 2022, if a Travel Package Award is not attached to a Reservation, the Travel Package Award will be automatically converted to Marriott Bonvoy® Points on March 1, 2022 which will be deposited into the Member’s Marriott Bonvoy® Account.
Q: What happens if I need to modify or cancel my Travel Package Award redemption Reservation after March 2, 2022?
If you modify or cancel a Redemption Reservation that has a Travel Package Award attached to it after March 2, 2022, you must contact Member Support to cancel the Travel Package Award, after which you will receive a full Marriott Bonvoy® Point refund for the Hotel portion of the Award.
Last edited by GUWonder; Jan 19, 2022 at 8:11 am