Sep 3, 2019, 10:48 am
Last edit by: margarita girl
FAQ from Jan 19/22 email from Marriott:
No. Due to varying factors such as low volume in demand, we are no longer selling Travel Package Awards as of January 19, 2022.
Q: What happens to the Travel Package Award I already have in my Account?
If you have a Travel Package Award attached to an existing Reservation, rest assured, we will be honoring your stay and no additional action is required.
Please Note:
The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Q: What happens if I need to modify or cancel my Travel Package Award redemption Reservation after March 2, 2022?
If you modify or cancel a Redemption Reservation that has a Travel Package Award attached to it after March 2, 2022, you must contact Member Support to cancel the Travel Package Award, after which you will receive a full Marriott Bonvoy® Point refund for the Hotel portion of the Award. Please visit https://www.marriott.com/help/loyalt...mer-support.mi to find the appropriate Member Support phone number based on your geographic location.
Q: How many Points will I be refunded?
Members will receive a full Marriott Bonvoy® Points refund for the Hotel portion of the Travel Package Award. The refund will be based on the current Points redemption category levels and will equal the sum of the Peak Points Redemption Rate per each Night of the Travel Package Award, at the highest category for which the Award was eligible. The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Can I Still Order Travel Package Awards?
Information on Marriott Bonvoy® Travel Packages
No. Due to varying factors such as low volume in demand, we are no longer selling Travel Package Awards as of January 19, 2022.
Q: What happens to the Travel Package Award I already have in my Account?
If you have a Travel Package Award attached to an existing Reservation, rest assured, we will be honoring your stay and no additional action is required.
Please Note:
The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Q: What happens if I need to modify or cancel my Travel Package Award redemption Reservation after March 2, 2022?
If you modify or cancel a Redemption Reservation that has a Travel Package Award attached to it after March 2, 2022, you must contact Member Support to cancel the Travel Package Award, after which you will receive a full Marriott Bonvoy® Point refund for the Hotel portion of the Award. Please visit https://www.marriott.com/help/loyalt...mer-support.mi to find the appropriate Member Support phone number based on your geographic location.
Q: How many Points will I be refunded?
Members will receive a full Marriott Bonvoy® Points refund for the Hotel portion of the Travel Package Award. The refund will be based on the current Points redemption category levels and will equal the sum of the Peak Points Redemption Rate per each Night of the Travel Package Award, at the highest category for which the Award was eligible. The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Marriott Travel Packages [** Discontinued Jan 19, 2022 **]
Nov 19, 2021, 12:08 pm
#1111
Join Date: Oct 2010
Posts: 486
This could become more important, since reports from Europe (Germany in particular) are that there is a spike in COVID cases happening and some holiday events are being cancelled, which could result in some folks deciding to cancel their reservations. It's good to know that certificates attached to such reservations can be extended, but to be safe I would suggest calling to have the certificate detached (and obtaining assurances that it will be extended) before you cancel the reservation itself. You may have to explain to the CSR why you're cancelling the reservation if you want the certificate to be extended.
Better safe than sorry.
Better safe than sorry.
Nov 19, 2021, 3:32 pm
#1112
Join Date: May 2009
Location: UK
Posts: 3,951
OT, but it's more than a spike. We're seeing record-breaking cases and positivity rates, and hospitalisations are up to the same level as the peak of the third wave, bound to surpass it within the next week. And that's with an adult vaccination rate in the high 80s and ~75% of the whole population (<12s are not eligible yet).
Nov 19, 2021, 4:04 pm
#1113
Join Date: Oct 2010
Posts: 486
Indeed, based on what we know now it looks like we're on another ride that will take us into Spring. So how the certs will be handled beyond March will certainly matter to a lot of us on this side of the pond.
Nov 20, 2021, 1:37 am
#1114
Join Date: May 2009
Location: UK
Posts: 3,951
Agreed, I also feel if we follow last Winter’s trend, the US may unfortunately also see a similar situation in time.
Nov 20, 2021, 10:04 am
#1115
Join Date: Oct 2010
Posts: 486
Nov 21, 2021, 5:21 am
#1116
Join Date: May 2009
Location: UK
Posts: 3,951
Exactly! Albeit I do believe from March/April things should or be starting to look a lot better and quickly regardless of how tough this winter plays out.
Nov 21, 2021, 6:17 am
#1117
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
In order for them to extend the cert further, it would require that no international travelling is allowed. At the moment EU residents can go to the US, Canada, Thailand and of course the EU. Malaysia will be open once the vaccination rate is over 80% and I'm sure a lot of countries will do the same. I don't think there's a valid case for us to extend the cert further than June 2022.
Nov 21, 2021, 7:44 am
#1118
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
In order for them to extend the cert further, it would require that no international travelling is allowed. At the moment EU residents can go to the US, Canada, Thailand and of course the EU. Malaysia will be open once the vaccination rate is over 80% and I'm sure a lot of countries will do the same. I don't think there's a valid case for us to extend the cert further than June 2022.
If really worried about not being able to use them, perhaps trading them with people elsewhere to get something of value in exchange could be up for consideration.
Nov 21, 2021, 1:29 pm
#1119
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
I am not counting on any more extensions from Marriott on them. Unfortunately, such an end to general extensions may mean a lot of sub-optimal use for customers in some parts, but most have some opportunity to use them before then.
If really worried about not being able to use them, perhaps trading them with people elsewhere to get something of value in exchange could be up for consideration.
If really worried about not being able to use them, perhaps trading them with people elsewhere to get something of value in exchange could be up for consideration.
Nov 23, 2021, 9:58 pm
#1120
Join Date: Aug 2004
Location: YYZ
Programs: AA LT Plat, AC 25K, Marriott Plat, Hilton Diamond
Posts: 1,137
Nov 23, 2021, 10:01 pm
#1121
Join Date: Aug 2004
Location: YYZ
Programs: AA LT Plat, AC 25K, Marriott Plat, Hilton Diamond
Posts: 1,137
I just booked a stay in Dubai for late January, gifted to a friend, using a 7-night Cat 5 travel package hotel cert.
When I view the reservation in My Trips, it says "You need additional points to make your hotel stay. Please remember to return here and deduct the points after you’ve earned them."
I called back, and spoke to another agent, who confirmed the cert is "attached manually". Any idea if this makes sense, or if I should keep pushing?
Based on past experiences, I have no faith in Marriott's IT system when it comes to these travel certs.
When I view the reservation in My Trips, it says "You need additional points to make your hotel stay. Please remember to return here and deduct the points after you’ve earned them."
I called back, and spoke to another agent, who confirmed the cert is "attached manually". Any idea if this makes sense, or if I should keep pushing?
Based on past experiences, I have no faith in Marriott's IT system when it comes to these travel certs.
Nov 23, 2021, 10:09 pm
#1122
Join Date: Apr 2005
Location: NYC
Posts: 1,756
I just booked a stay in Dubai for late January, gifted to a friend, using a 7-night Cat 5 travel package hotel cert.
When I view the reservation in My Trips, it says "You need additional points to make your hotel stay. Please remember to return here and deduct the points after you’ve earned them."
I called back, and spoke to another agent, who confirmed the cert is "attached manually". Any idea if this makes sense, or if I should keep pushing?
Based on past experiences, I have no faith in Marriott's IT system when it comes to these travel certs.
When I view the reservation in My Trips, it says "You need additional points to make your hotel stay. Please remember to return here and deduct the points after you’ve earned them."
I called back, and spoke to another agent, who confirmed the cert is "attached manually". Any idea if this makes sense, or if I should keep pushing?
Based on past experiences, I have no faith in Marriott's IT system when it comes to these travel certs.
Nov 24, 2021, 3:31 am
#1123
Join Date: Jun 2010
Location: ROC/NYC/MSP/LAX/HKG/SIN
Posts: 3,212
Strategies of 7-night hotel certificates - Wait or just use them?
I have been holding on to Category 6 7-night certificates from previous travel packages. Currently in HK. Looking into the upcoming award changes in 2022, we would not have an award chart. I haven't been following up with the latest information other than the news announcement. Shall I hold on to the certificates and wait for the borders to open, or shall I just use them?
Unlike many of my friends in the US, I simply cannot travel until the Coronavirus situation improves.
Any insights will be deeply appreciated.
Unlike many of my friends in the US, I simply cannot travel until the Coronavirus situation improves.
Any insights will be deeply appreciated.
Nov 24, 2021, 6:18 am
#1124
Join Date: May 2009
Location: UK
Posts: 3,951
How long is a piece of string, however I personally would wait as opposed to rushing into using them. I’m optimistic come March, albeit maybe pigeon holed into a short period to use them, they will be as useful if not temporarily more useful.