Sep 3, 2019, 10:48 am
Last edit by: margarita girl
FAQ from Jan 19/22 email from Marriott:
No. Due to varying factors such as low volume in demand, we are no longer selling Travel Package Awards as of January 19, 2022.
Q: What happens to the Travel Package Award I already have in my Account?
If you have a Travel Package Award attached to an existing Reservation, rest assured, we will be honoring your stay and no additional action is required.
Please Note:
The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Q: What happens if I need to modify or cancel my Travel Package Award redemption Reservation after March 2, 2022?
If you modify or cancel a Redemption Reservation that has a Travel Package Award attached to it after March 2, 2022, you must contact Member Support to cancel the Travel Package Award, after which you will receive a full Marriott Bonvoy® Point refund for the Hotel portion of the Award. Please visit https://www.marriott.com/help/loyalt...mer-support.mi to find the appropriate Member Support phone number based on your geographic location.
Q: How many Points will I be refunded?
Members will receive a full Marriott Bonvoy® Points refund for the Hotel portion of the Travel Package Award. The refund will be based on the current Points redemption category levels and will equal the sum of the Peak Points Redemption Rate per each Night of the Travel Package Award, at the highest category for which the Award was eligible. The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Can I Still Order Travel Package Awards?
Information on Marriott Bonvoy® Travel Packages
No. Due to varying factors such as low volume in demand, we are no longer selling Travel Package Awards as of January 19, 2022.
Q: What happens to the Travel Package Award I already have in my Account?
If you have a Travel Package Award attached to an existing Reservation, rest assured, we will be honoring your stay and no additional action is required.
Please Note:
The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Q: What happens if I need to modify or cancel my Travel Package Award redemption Reservation after March 2, 2022?
If you modify or cancel a Redemption Reservation that has a Travel Package Award attached to it after March 2, 2022, you must contact Member Support to cancel the Travel Package Award, after which you will receive a full Marriott Bonvoy® Point refund for the Hotel portion of the Award. Please visit https://www.marriott.com/help/loyalt...mer-support.mi to find the appropriate Member Support phone number based on your geographic location.
Q: How many Points will I be refunded?
Members will receive a full Marriott Bonvoy® Points refund for the Hotel portion of the Travel Package Award. The refund will be based on the current Points redemption category levels and will equal the sum of the Peak Points Redemption Rate per each Night of the Travel Package Award, at the highest category for which the Award was eligible. The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Marriott Travel Packages [** Discontinued Jan 19, 2022 **]
Oct 30, 2020, 8:47 am
#706
Join Date: Mar 2012
Posts: 3,166
If you had a TP originally issued in 2019 then you won't have any problems extending it for another year.
The TPs in question/danger are the ones originally issued in 2018, which are very different.
Oct 30, 2020, 10:42 am
#707
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
Last edited by Happy; Nov 3, 2020 at 4:28 pm
Oct 30, 2020, 3:33 pm
#708
Join Date: May 2009
Location: UK
Posts: 3,951
As parts of Europe go into a second hard lockdown, including mine where I can’t for travel for inessential reasons
beyond 5 miles, people will physically be unable to use their packages and FNA’s. I’m still optimistic all will auto extended in December, but it seems a little preemptively unjust for Marriott to hint or as some suggest, ‘make it clear’ that some TP’s and FNA’s will expire and others won’t.
beyond 5 miles, people will physically be unable to use their packages and FNA’s. I’m still optimistic all will auto extended in December, but it seems a little preemptively unjust for Marriott to hint or as some suggest, ‘make it clear’ that some TP’s and FNA’s will expire and others won’t.
Nov 1, 2020, 12:34 pm
#709
Join Date: May 2014
Location: DFW
Posts: 108
So the ios app shows my old TPs with an issue date in 2019, and with a 45K value on them.
So does that mean that these have an 'original' expiration date in 2020?
Such a hot mess that Marriott causes such confusion after a press release.
I mean sure if you want to take the value off the books - go ahead and let the holders know without ambiguity, but the whole cycle of will it be extended or not is draining, especially when the people who pick up the phone are clueless when you talk to them about it.
Nov 2, 2020, 6:14 am
#710
Join Date: Aug 2001
Posts: 1,053
So the ios app shows my old TPs with an issue date in 2019, and with a 45K value on them.
So does that mean that these have an 'original' expiration date in 2020?
Such a hot mess that Marriott causes such confusion after a press release.
I mean sure if you want to take the value off the books - go ahead and let the holders know without ambiguity, but the whole cycle of will it be extended or not is draining, especially when the people who pick up the phone are clueless when you talk to them about it.
Nov 2, 2020, 8:11 am
#711
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Those must be old travel package certificates (because they have a 45k value, new ones would have a 5k value) issued in 2018 that were converted to "new category" certificates in 2019 before the old one expired. It appears that Marriott considers that conversion to be an extension and not a new issue. Hence all the concern on this thread that those will not get extended beyond 31st January.
If it's 5K pts, I will just make a reservation to get the 7 night credit and some free breakfast. There is a cat 5 Sheraton near me. If it's 45K pts for cancelling, I may take the points.
Nov 2, 2020, 9:03 pm
#713
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,088
We would like to help check the status of the travel certificate for you if you could provide your Marriott Bonvoy account number to us via private mail here or by email below.
Best Regards,
Christina Z
Specialist, Social Media
Marriott International
[email protected]
Dec 1, 2020, 5:24 am
#714
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
So it's now December and a bunch of these travel packages are still scheduled to expire at the end of January 2021. Is Marriott going to be customer-friendly during this still on-going pandemic and extend them or will they do the customer-unfriendly thing and just hope to see most of them expire unused?
Dec 1, 2020, 10:22 am
#715
Join Date: May 2009
Location: UK
Posts: 3,951
So it's now December and a bunch of these travel packages are still scheduled to expire at the end of January 2021. Is Marriott going to be customer-friendly during this still on-going pandemic and extend them or will they do the customer-unfriendly thing and just hope to see most of them expire unused?
Dec 1, 2020, 10:26 am
#716
Join Date: Dec 2007
Location: SFO
Posts: 4,914
So it's now December and a bunch of these travel packages are still scheduled to expire at the end of January 2021. Is Marriott going to be customer-friendly during this still on-going pandemic and extend them or will they do the customer-unfriendly thing and just hope to see most of them expire unused?
Dec 2, 2020, 9:58 am
#717
FlyerTalk Evangelist
Join Date: Jul 2005
Location: Seat 2A
Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt Dia, Marr Tit LT PLT, IHG Spire,HH Dia, MGM NOIR,Hertz PC
Posts: 10,571
Dec 2, 2020, 2:24 pm
#718
Join Date: Jan 2001
Location: Toronto, Canada
Posts: 700
I've hit a brick wall trying to extend. Not only covid, but my back hasn't allowed me to travel even if I wanted do - not even car travel in my province, surgery is coming, yet it Marriot's eyes it doesn't matter.
Dec 2, 2020, 3:59 pm
#719
Join Date: Dec 2007
Location: SFO
Posts: 4,914
2018 cert, then you might be on your own. Maybe staycation locally.
Dec 6, 2020, 6:38 pm
#720
Join Date: Sep 2007
Location: SNA/LAX
Programs: Hertz PC, Hilton DMD, IHG Spire Amb, Bonvoy Titanium Elite & WoH Globalist
Posts: 8,076
Grant just posted an instructional on how to:
How to Redeem Marriott Bonvoy 50K Point Free Night Certificates (Some Issues, Then Success)
https://travelwithgrant.boardingarea...-certificates/
How to Redeem Marriott Bonvoy 50K Point Free Night Certificates (Some Issues, Then Success)
https://travelwithgrant.boardingarea...-certificates/