Originally Posted by sinfonia (Post 34271884)

I have two travel packages left, and I attached them to two reservations beginning next week.

However, the reservations look as if they are using points. Under the payment part, they read 596,000 points on one and I forget how many on the other.

Now, I originally paid for this reservation with points, but then called in and had the packages attached. I was told the points would be refunded and the packages would be used. I got nervous a week or two ago and called to Marriott again to confirm that the packages really were attached. I was, again, told that they were attached, but that it also looked to them as if it was a points stay. The Marriott CS agent seemed really confused. But in the end, she said that it was attached so I must be okay.

I called tonight to the first hotel and they, also, say it looks like a points reservation - that the points will be removed from my account for the stay, and that there is no certificate that they have - only a small comment that the system generated that there is a travel package associated with the reservation.

The whole thing is making me a bit nervous. Has anyone else encountered this? It definitely appears different than travel package reservations used to appear. I was wondering if Marriott converted the travel packages to points and supplied the points needed for the stay, but the hotel agent didn't think that sounded likely.

Any thoughts? (Other than that it is time to use these and be done with the whole travel package headache that Marriott has made these to be!)

Thanks.

Originally Posted by sinfonia (Post 34271884)

I have two travel packages left, and I attached them to two reservations beginning next week.

However, the reservations look as if they are using points. Under the payment part, they read 596,000 points on one and I forget how many on the other.

Now, I originally paid for this reservation with points, but then called in and had the packages attached. I was told the points would be refunded and the packages would be used. I got nervous a week or two ago and called to Marriott again to confirm that the packages really were attached. I was, again, told that they were attached, but that it also looked to them as if it was a points stay. The Marriott CS agent seemed really confused. But in the end, she said that it was attached so I must be okay.

I called tonight to the first hotel and they, also, say it looks like a points reservation - that the points will be removed from my account for the stay, and that there is no certificate that they have - only a small comment that the system generated that there is a travel package associated with the reservation.

The whole thing is making me a bit nervous. Has anyone else encountered this? It definitely appears different than travel package reservations used to appear. I was wondering if Marriott converted the travel packages to points and supplied the points needed for the stay, but the hotel agent didn't think that sounded likely.

Any thoughts? (Other than that it is time to use these and be done with the whole travel package headache that Marriott has made these to be!)

Thanks.

Originally Posted by sinfonia (Post 34271884)

I have two travel packages left, and I attached them to two reservations beginning next week.

However, the reservations look as if they are using points. Under the payment part, they read 596,000 points on one and I forget how many on the other.

Now, I originally paid for this reservation with points, but then called in and had the packages attached. I was told the points would be refunded and the packages would be used. I got nervous a week or two ago and called to Marriott again to confirm that the packages really were attached. I was, again, told that they were attached, but that it also looked to them as if it was a points stay. The Marriott CS agent seemed really confused. But in the end, she said that it was attached so I must be okay.

I called tonight to the first hotel and they, also, say it looks like a points reservation - that the points will be removed from my account for the stay, and that there is no certificate that they have - only a small comment that the system generated that there is a travel package associated with the reservation.

The whole thing is making me a bit nervous. Has anyone else encountered this? It definitely appears different than travel package reservations used to appear. I was wondering if Marriott converted the travel packages to points and supplied the points needed for the stay, but the hotel agent didn't think that sounded likely.

Any thoughts? (Other than that it is time to use these and be done with the whole travel package headache that Marriott has made these to be!)

Thanks.

Originally Posted by sinfonia (Post 34271884)

I have two travel packages left, and I attached them to two reservations beginning next week.

However, the reservations look as if they are using points. Under the payment part, they read 596,000 points on one and I forget how many on the other.

Now, I originally paid for this reservation with points, but then called in and had the packages attached. I was told the points would be refunded and the packages would be used. I got nervous a week or two ago and called to Marriott again to confirm that the packages really were attached. I was, again, told that they were attached, but that it also looked to them as if it was a points stay. The Marriott CS agent seemed really confused. But in the end, she said that it was attached so I must be okay.

I called tonight to the first hotel and they, also, say it looks like a points reservation - that the points will be removed from my account for the stay, and that there is no certificate that they have - only a small comment that the system generated that there is a travel package associated with the reservation.

The whole thing is making me a bit nervous. Has anyone else encountered this? It definitely appears different than travel package reservations used to appear. I was wondering if Marriott converted the travel packages to points and supplied the points needed for the stay, but the hotel agent didn't think that sounded likely.

Any thoughts? (Other than that it is time to use these and be done with the whole travel package headache that Marriott has made these to be!)

Thanks.

Originally Posted by jrey (Post 34279446)

I just canceled a reservation with a TP certificate attached. After cancellation, I now have this cert back to my account as: Partial TRVL_Package 7 Nts up to 210,000 PTS.

Does anyone know what will happen to the certificate? and if it does, when will that happen?

Originally Posted by margarita girl (Post 34280871)

Per the second point in the wiki, you should have got points back. No idea how you ended with another cert since they supposedly don’t exist anymore. 🤷‍♀️

Originally Posted by jrey (Post 34280884)

Might it be possible that the cert has not been canceled yet because I canceled the reservation online and the cert fell back to my account automatically? To be honest, I am nervous to contact Marriott and afraid that one of them might do something wrong again.

Originally Posted by Marriott Bonvoy Lurker II (Post 34281328)

Hi jrey,

We would like to help look into this issue if you may provide the following information to us via private mail here or by email below.
your Marriott Bonvoy account number, name and email address registered on the account, and the detail of a recent stay posted to your account

If you prefer to contact us via email, please include your Flyertalk username in the email.

[email protected]

Best Regards,

Christina Z
Specialist, Social Media
Marriott International