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Marriott Travel Packages [** Discontinued Jan 19, 2022 **]

Old Sep 3, 2019, 10:48 am
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Last edit by: margarita girl
FAQ from Jan 19/22 email from Marriott:

Can I Still Order Travel Package Awards?

Information on Marriott Bonvoy Travel Packages
No. Due to varying factors such as low volume in demand, we are no longer selling Travel Package Awards as of January 19, 2022.

Q: What happens to the Travel Package Award I already have in my Account?

If you have a Travel Package Award attached to an existing Reservation, rest assured, we will be honoring your stay and no additional action is required.

Please Note:
The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.

Q: What happens if I need to modify or cancel my Travel Package Award redemption Reservation after March 2, 2022?

If you modify or cancel a Redemption Reservation that has a Travel Package Award attached to it after March 2, 2022, you must contact Member Support to cancel the Travel Package Award, after which you will receive a full Marriott Bonvoy Point refund for the Hotel portion of the Award. Please visit https://www.marriott.com/help/loyalt...mer-support.mi to find the appropriate Member Support phone number based on your geographic location.

Q: How many Points will I be refunded?

Members will receive a full Marriott Bonvoy Points refund for the Hotel portion of the Travel Package Award. The refund will be based on the current Points redemption category levels and will equal the sum of the Peak Points Redemption Rate per each Night of the Travel Package Award, at the highest category for which the Award was eligible. The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.



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Marriott Travel Packages [** Discontinued Jan 19, 2022 **]

Old May 1, 2020, 6:56 am
  #541  
 
Join Date: Jan 2010
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Originally Posted by Michelle AnLee Schweitzer
When is the reservation for?
reservation is for tomorrow. Was going to have a friend transfer me 100k and then book on points (res costs 100k). Then call Marriott to attach cert and refund points.
stallion114 is offline  
Old May 1, 2020, 6:58 am
  #542  
 
Join Date: Aug 2018
Posts: 19
You can try and have the rep just add the points, attach, and then remove the bonus points.
just got to make sure the reservation doest say "points advance" before you hang up.
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Old May 1, 2020, 7:38 am
  #543  
 
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Originally Posted by Michelle AnLee Schweitzer
You can try and have the rep just add the points, attach, and then remove the bonus points.
just got to make sure the reservation doest say "points advance" before you hang up.
thanks for all the advice!
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Old May 2, 2020, 6:33 pm
  #544  
 
Join Date: Jan 2015
Posts: 65
Originally Posted by peteremcc
So, I had a certificate attached to a booking that needed to be delayed

Hotel had gone up in category since making the booking.

Reservation phone people said they wouldn't be able to attach the certificate to the new booking.

I said I understood that is the normally policy, but surely in a situation like this, they could figure something out, seems odd that while every other industry in the world is trying to encourage people to reschedule bookings, Marriott is forcing me to cancel instead, etc.

Got no-where. Told multiple times, nothing we can do.

In the end I gave up, but then on the off chance, I emailed the hotel directly.

I figured it's mostly in their interest that the stay doesn't get cancelled, as if I cancel rather than rebook, I'll inevitably end up using the voucher at a different hotel.

The hotel emailed back within an hour saying they'd changed it, I received a new reservation confirmation, and on the website the booking says there's a certificate attached, which seems promising.

Anything I can do (or ask them to check) to make sure it has actually "worked" and avoid showing up at the hotel and have them tell me, sorry your certificate isn't valid, please pay our ridiculous last-minute cash rate?
I can now also report that another hotel in which I had a points reservation (with full points, not advanced), was willing/able to change the dates of my reservation even though the points required had changed from 40,000 to 60,000 / night since the original booking.

The first person who emailed back said it couldn't be done, I then pointed out that it was odd that every other industry is asking people to reschedule rather than cancel, yet they seemed to want me to cancel and stay at a different hotel, rather than theirs, which prompted them to reply that they would ask a supervisor at their hotel, who ultimately approved the change.
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Old May 3, 2020, 9:01 am
  #545  
 
Join Date: Apr 2005
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I have a similar problem with 2 weeks+ of vacation booked with Travel Package and points certficates - the hotels have all gone up in category. The trip is in late summer and it is looking like it may still be impossible to travel there at that time. If Marriott does not extend the Travel Package certs beyond next January (I already have another trip booked then as well) and allow us to reattach the TP cert to the same hotel even though it is already been raised in category I am going to be in a very bad spot with regards to the use of my TP in particular.
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Old May 3, 2020, 9:19 am
  #546  
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Originally Posted by GrizShel
I have a similar problem with 2 weeks+ of vacation booked with Travel Package and points certficates - the hotels have all gone up in category. The trip is in late summer and it is looking like it may still be impossible to travel there at that time. If Marriott does not extend the Travel Package certs beyond next January (I already have another trip booked then as well) and allow us to reattach the TP cert to the same hotel even though it is already been raised in category I am going to be in a very bad spot with regards to the use of my TP in particular.
Your best chance IMO is to call the hotel to see if they can move the reservation while keeping the certificate attached. If the hotel is closed when you want to travel it might be an easier sell ... if open, I think you are you pretty much out of luck. Going through Marriott reservations is unlikely going to get you a desirable outcome.
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Old May 13, 2020, 5:08 am
  #547  
 
Join Date: Jul 2013
Posts: 5
Hi

– apologies if this has been covered elsewhere. Feel free to move/delete if so.

I’ve got a TP redemption booking for Italy coming up at the end of July. Due to work commitments (I will need to catch up on lost revenue!) I might not be able to take this planned holiday and have to postpone until 2021.

I've tried phoning Marriott CS (020 7012 7312) daily, to check out my options, but the phone line seems dead.

Does anyone think if I were to contact the hotel directly, they'd be able to transfer my booking to next year, keeping the TP in-tact? Does it matter that the TP certificate will have expired by then?

The hotel is the same Category as when I booked, no change there.

Any and all advice welcome…
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Old May 13, 2020, 7:32 am
  #548  
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Originally Posted by choicespy
Hi

apologies if this has been covered elsewhere. Feel free to move/delete if so.

Ive got a TP redemption booking for Italy coming up at the end of July. Due to work commitments (I will need to catch up on lost revenue!) I might not be able to take this planned holiday and have to postpone until 2021.

I've tried phoning Marriott CS (020 7012 7312) daily, to check out my options, but the phone line seems dead.

Does anyone think if I were to contact the hotel directly, they'd be able to transfer my booking to next year, keeping the TP in-tact? Does it matter that the TP certificate will have expired by then?

The hotel is the same Category as when I booked, no change there.

Any and all advice welcome
Hello there,

We saw your message and we're here to help. If you mean TP = Third Party redemption type (e.g., online travel agents, meeting planners or other third-party travel professionals) are advised to contact the relevant third party for information on the third partys policies. If a third party cancels the event, it is the third partys responsibility to cancel the individual reservations made on each guests behalf. For anything else please contact our reservation team via phone. Simply click here https://www.marriott.com/help/global...ion-numbers.mi and select your preferred option on how to get in touch with our specialists. Or email us at [email protected] . We wish you a wonderful day.

Best Regards,

Social Media Team
Marriott International

[email protected]
Marriott Bonvoy Lurker III is offline  
Old May 13, 2020, 7:49 am
  #549  
 
Join Date: May 2009
Location: UK
Posts: 3,951
By TP they will mean the Travel Package cert.

I am in a similar situation, would love to shift a stay with a TP cert attached back to early next Summer, however the attached Cert expires this August, or January if going on the basis of the extension. I suspect another TP cert. extension will be possible down the line (touch wood), however at this point its unlikely to be of much use unless the property can configure it all at their end to push it back.
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Old May 13, 2020, 8:27 am
  #550  
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Originally Posted by choicespy
Hi

– apologies if this has been covered elsewhere. Feel free to move/delete if so.

I’ve got a TP redemption booking for Italy coming up at the end of July. Due to work commitments (I will need to catch up on lost revenue!) I might not be able to take this planned holiday and have to postpone until 2021.

I've tried phoning Marriott CS (020 7012 7312) daily, to check out my options, but the phone line seems dead.

Does anyone think if I were to contact the hotel directly, they'd be able to transfer my booking to next year, keeping the TP in-tact? Does it matter that the TP certificate will have expired by then?

The hotel is the same Category as when I booked, no change there.

Any and all advice welcome…
Originally Posted by Marriott Bonvoy Lurker III
Hello there,

We saw your message and we're here to help. If you mean TP = Third Party redemption type (e.g., online travel agents, meeting planners or other third-party travel professionals) are advised to contact the relevant third party for information on the third party’s policies. If a third party cancels the event, it is the third party’s responsibility to cancel the individual reservations made on each guest’s behalf. For anything else please contact our reservation team via phone. Simply click here https://www.marriott.com/help/global...ion-numbers.mi and select your preferred option on how to get in touch with our specialists. Or email us at [email protected] . We wish you a wonderful day.

Best Regards,

Social Media Team
Marriott International

[email protected]
The OP is asking about the hotel portion of the legacy Travel Package.

According to Marriott's policy, any change to the original booking will result in a new booking. In your case, since the category does not change, you'll need to call in and ask the agent to detach the TP and re-attach it again to the new booking. It has to be done by a competent service rep over the phone.

If the hotel category has changed, your best bet is to get the contact info (call?) of the hotel and get hold of the in-house reservation specialist. They might be able to move the dates. Marriott won't re-book it with the same TP. The system just won't allow it.

I believe all the TPs get extended to 1/31/2021. I just do not think travel can get back to normal before that date. So Marriott will have to extend them again. Borders are closed; flights cancelled; and hotels closed....

Regardless the reasons cited above, Marriott continues to devalue the points, free night awards and the Travel Package. General travels stops, but Marriott devaluation won't stop.

I'd wonder how many people will go back to Marriott after travel starts. There are so many hotels to choose now.
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Old May 13, 2020, 11:39 am
  #551  
 
Join Date: Jul 2013
Posts: 5
Thank you for your reply. It is a Travel Package certificate that I was referring to. I have tried calling the UK number for days, but the line is literally 'dead'. I will try calling one of the the US numbers.

Thank you
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Old May 13, 2020, 11:43 am
  #552  
 
Join Date: Jul 2013
Posts: 5
Originally Posted by RedSun
The OP is asking about the hotel portion of the legacy Travel Package.

According to Marriott's policy, any change to the original booking will result in a new booking. In your case, since the category does not change, you'll need to call in and ask the agent to detach the TP and re-attach it again to the new booking. It has to be done by a competent service rep over the phone.

If the hotel category has changed, your best bet is to get the contact info (call?) of the hotel and get hold of the in-house reservation specialist. They might be able to move the dates. Marriott won't re-book it with the same TP. The system just won't allow it.

I believe all the TPs get extended to 1/31/2021. I just do not think travel can get back to normal before that date. So Marriott will have to extend them again. Borders are closed; flights cancelled; and hotels closed....

Regardless the reasons cited above, Marriott continues to devalue the points, free night awards and the Travel Package. General travels stops, but Marriott devaluation won't stop.

I'd wonder how many people will go back to Marriott after travel starts. There are so many hotels to choose now.
Thank you for your help, much appreciated. As the hotel cat hasn't changed, I'll try phoning the US customer service number. Thank you
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Old May 13, 2020, 3:38 pm
  #553  
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Originally Posted by choicespy
Hi

apologies if this has been covered elsewhere. Feel free to move/delete if so.

Ive got a TP redemption booking for Italy coming up at the end of July. Due to work commitments (I will need to catch up on lost revenue!) I might not be able to take this planned holiday and have to postpone until 2021.

I've tried phoning Marriott CS (020 7012 7312) daily, to check out my options, but the phone line seems dead.

Does anyone think if I were to contact the hotel directly, they'd be able to transfer my booking to next year, keeping the TP in-tact? Does it matter that the TP certificate will have expired by then?

The hotel is the same Category as when I booked, no change there.

Any and all advice welcome
If the travel certificate is expired by then you can't move the reservation. You'll have to try and get Marriott to extend it first which will be difficult since they already extended them to 1/31/21. Your best hope is to wait if they will extend them any further.
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Old May 14, 2020, 12:04 pm
  #554  
 
Join Date: May 2009
Location: UK
Posts: 3,951
Originally Posted by cfischer
Your best hope is to wait if they will extend them any further.
Agreed, you are fortunate the category has not changed and availability should be ok!

Now, I wonder how Marriott would look to offer a further extension down the line...
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Old May 14, 2020, 10:56 pm
  #555  
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Originally Posted by pazza2000
Agreed, you are fortunate the category has not changed and availability should be ok!

Now, I wonder how Marriott would look to offer a further extension down the line...
We could cancel those TPs for 5,000 Marriott points.

It is typical Marriott style. Situation really have to push Marriott deep into the corner for them to flex or offer anything back.

It is not only TPs. There are so many FN rewards that we get stuck with. They are worth less now. Marriott may raise the category again next March. Travel stops, but the annual category bump does not stop.
RedSun is offline  

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