Sep 3, 2019, 10:48 am
Last edit by: margarita girl
FAQ from Jan 19/22 email from Marriott:
No. Due to varying factors such as low volume in demand, we are no longer selling Travel Package Awards as of January 19, 2022.
Q: What happens to the Travel Package Award I already have in my Account?
If you have a Travel Package Award attached to an existing Reservation, rest assured, we will be honoring your stay and no additional action is required.
Please Note:
The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Q: What happens if I need to modify or cancel my Travel Package Award redemption Reservation after March 2, 2022?
If you modify or cancel a Redemption Reservation that has a Travel Package Award attached to it after March 2, 2022, you must contact Member Support to cancel the Travel Package Award, after which you will receive a full Marriott Bonvoy® Point refund for the Hotel portion of the Award. Please visit https://www.marriott.com/help/loyalt...mer-support.mi to find the appropriate Member Support phone number based on your geographic location.
Q: How many Points will I be refunded?
Members will receive a full Marriott Bonvoy® Points refund for the Hotel portion of the Travel Package Award. The refund will be based on the current Points redemption category levels and will equal the sum of the Peak Points Redemption Rate per each Night of the Travel Package Award, at the highest category for which the Award was eligible. The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Can I Still Order Travel Package Awards?
Information on Marriott Bonvoy® Travel Packages
No. Due to varying factors such as low volume in demand, we are no longer selling Travel Package Awards as of January 19, 2022.
Q: What happens to the Travel Package Award I already have in my Account?
If you have a Travel Package Award attached to an existing Reservation, rest assured, we will be honoring your stay and no additional action is required.
Please Note:
The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Q: What happens if I need to modify or cancel my Travel Package Award redemption Reservation after March 2, 2022?
If you modify or cancel a Redemption Reservation that has a Travel Package Award attached to it after March 2, 2022, you must contact Member Support to cancel the Travel Package Award, after which you will receive a full Marriott Bonvoy® Point refund for the Hotel portion of the Award. Please visit https://www.marriott.com/help/loyalt...mer-support.mi to find the appropriate Member Support phone number based on your geographic location.
Q: How many Points will I be refunded?
Members will receive a full Marriott Bonvoy® Points refund for the Hotel portion of the Travel Package Award. The refund will be based on the current Points redemption category levels and will equal the sum of the Peak Points Redemption Rate per each Night of the Travel Package Award, at the highest category for which the Award was eligible. The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Marriott Travel Packages [** Discontinued Jan 19, 2022 **]
Feb 26, 2020, 4:24 pm
#331
Join Date: Nov 2019
Posts: 2
I am not sure we have good data points on extending in a situation like yours. My guess would be that you can extend since you have not touched the NC since converting but it depends on the luck of the agent you draw when you call in. Have you tried calling to extend? One denial does not mean anything these days since different agents give different answers. I would suggest calling back a few different times to try to extend if you are initially told no. Perhaps try calling the UK line during UK business hours too (old reports used to claim better success there although I have not seen any recent reports from there).
In regard to your other question. You do not have to complete your stay by the expiration date but the exact date is not clear to me. My data point is that I used a cert last year where I checked in on a Tuesday and the 7-day cert expired two days later (Thursday) and it was fine. I had previously asked an agent if this was possible and they connected with a colleague in their Bonvoy team to confirm that it was. Even though I was nervous about it working I figured if it did not work I would quote the answer the agent gave me and demand they extend the cert to fix their mistake. Others have said you cannot check-in on the day your cert expires but I have no experience with that. In my case looking at the daily rate breakdown the first day of my stay was listed as free with the rest of the 6 days charged so I suspect it might have been a problem for me if my cert expired on the day I checked in since maybe the hotel would not be submitting it for redemption on a free day, they might wait until the first chargeable day (second day of my stay)? To recap, I was able to use a cert for a 7 day stay when the cert expired 2 days after check-in.
In regard to your other question. You do not have to complete your stay by the expiration date but the exact date is not clear to me. My data point is that I used a cert last year where I checked in on a Tuesday and the 7-day cert expired two days later (Thursday) and it was fine. I had previously asked an agent if this was possible and they connected with a colleague in their Bonvoy team to confirm that it was. Even though I was nervous about it working I figured if it did not work I would quote the answer the agent gave me and demand they extend the cert to fix their mistake. Others have said you cannot check-in on the day your cert expires but I have no experience with that. In my case looking at the daily rate breakdown the first day of my stay was listed as free with the rest of the 6 days charged so I suspect it might have been a problem for me if my cert expired on the day I checked in since maybe the hotel would not be submitting it for redemption on a free day, they might wait until the first chargeable day (second day of my stay)? To recap, I was able to use a cert for a 7 day stay when the cert expired 2 days after check-in.
Also thank you very much for your DP on the 7 day cert, I will keep that in mind but will try my best to fit the entire trip in before the expiration date.
Feb 26, 2020, 4:30 pm
#332
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl.
Posts: 778
Perhaps I have a different perspective on the purpose of discussions on FT than some of you. I have looked here for clarity about company policies when the terms and conditions were ambiguous and/or customer service provided conflicting answers. In return for the help that others provided, I have tried to provide assistance to othe tv rs.
I don’t believe Marriott management ever provided clear rules about extending travel packages to customers or front line company reps and the Lurkers have been mostly silent on the issue, which is why I believe anecdotal evidence is useful to some of us.
Although an extension of a month for one of my certificates after the conversion would have been nice, I was told no by several reps who checked with multiple supervisors. As I explained to Marriott reps, I was either going to use my unextended certificate during a period of peak rates or if allowed I would use it in the off season at the same hotel which would have worked better for my family. Not a huge issue, since I had a points advance reservation during a period of high cash and points rates that I attached my last certificate to once it became clear that in my case an extension wasn’t going to happen.
I don’t believe Marriott management ever provided clear rules about extending travel packages to customers or front line company reps and the Lurkers have been mostly silent on the issue, which is why I believe anecdotal evidence is useful to some of us.
Although an extension of a month for one of my certificates after the conversion would have been nice, I was told no by several reps who checked with multiple supervisors. As I explained to Marriott reps, I was either going to use my unextended certificate during a period of peak rates or if allowed I would use it in the off season at the same hotel which would have worked better for my family. Not a huge issue, since I had a points advance reservation during a period of high cash and points rates that I attached my last certificate to once it became clear that in my case an extension wasn’t going to happen.
Last edited by rny321; Feb 27, 2020 at 6:15 am
Feb 26, 2020, 4:56 pm
#333
Suspended
Original Poster
Join Date: Jan 2017
Location: EWR/PHL/BWI
Posts: 4,412
Perhaps I have a different perspective on the purpose of discussions on FT than some of you. I have looked here for clarity about company policies when the terms and conditions were ambiguous and/or customer service provided conflicting answers. In return for the help that others provided, I have tried to provide assistance to othe tv rs.
I don’t believe Marriott ever provided clear rules about extending travel packages to customers or company reps and the Lurkers have been silent on the issue, which is why I believe anecdotal evidence is useful to some of us.
Although an extension of a month for one of my certificates after the conversion would have been nice, I was told no by several reps who checked with multiple supervisors. As I explained to Marriott reps, I was either going to use my unextended certificate during a period of peak rates or if allowed I would use it in the off season at the same hotel which would have worked better for my family. Not a huge issue, since I had a points advance reservation during a period of high cash and points rates that I attached my last certificate to once it became clear that in my case an extension wasn’t going to happen.
I don’t believe Marriott ever provided clear rules about extending travel packages to customers or company reps and the Lurkers have been silent on the issue, which is why I believe anecdotal evidence is useful to some of us.
Although an extension of a month for one of my certificates after the conversion would have been nice, I was told no by several reps who checked with multiple supervisors. As I explained to Marriott reps, I was either going to use my unextended certificate during a period of peak rates or if allowed I would use it in the off season at the same hotel which would have worked better for my family. Not a huge issue, since I had a points advance reservation during a period of high cash and points rates that I attached my last certificate to once it became clear that in my case an extension wasn’t going to happen.
The original terms of the OC were very clear. Have to be used within 12 month period; no extension; no cancellation; no upgrade; subject to annual category changes.
We all knew that Marriott had a lot of difficulties with its system. All the OCs were converted and given a new 12-month term. The conversion was not perfect, but generally it is considered fair. Quite some people received additional extensions.
Those TPs are not immune from inflation or devaluation. We can't blame Marriott for it.
From all the posts, I see a lot people continue to benefit from the conversion, extension and get good value from the legacy TPs....
Most of the hotel programs won't give any extension to hotel certificate. Hyatt is a very good example. Marriott bends the rules and causes more problem to itself.
Feb 26, 2020, 5:18 pm
#334
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl.
Posts: 778
The original terms of the old certificates allowed category changes which extended the expiration and one or two extensions just for asking. Later rules changes were much more restrictive, but never clearly communicated to customers or employees.
Feb 26, 2020, 5:23 pm
#335
Suspended
Original Poster
Join Date: Jan 2017
Location: EWR/PHL/BWI
Posts: 4,412
I do not believe the original terms of the original OC before the Marriott/SPG merger (like 2016 etc) allowed any category changes and extensions. The conversions and extensions are related to the 2018 merger....
Feb 26, 2020, 5:30 pm
#336
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl.
Posts: 778
Hyatt used to refund points for unusable certificates and Hilton will extend for one month.
Last edited by rny321; Feb 27, 2020 at 5:46 am
Feb 26, 2020, 9:27 pm
#338
Join Date: Nov 2009
Posts: 1,058
If Marriott was a person, I would have shot them by now. Every god damn time, they can't get certs right. EVERY SINGLE TIME. We're talking like FIVE TIMES. Now, giving ........ of how I the stay needs to be done before the expiration, which is not true. Do I need to escalate to executive office for EVERY CERT?!?!
Marriott if you're reading this, I give you the biggest middle finger I can.
Marriott if you're reading this, I give you the biggest middle finger I can.
Feb 27, 2020, 2:11 am
#339
Join Date: May 2009
Location: UK
Posts: 3,951
If Marriott was a person, I would have shot them by now. Every god damn time, they can't get certs right. EVERY SINGLE TIME. We're talking like FIVE TIMES. Now, giving ........ of how I the stay needs to be done before the expiration, which is not true. Do I need to escalate to executive office for EVERY CERT?!?!
Marriott if you're reading this, I give you the biggest middle finger I can.
Marriott if you're reading this, I give you the biggest middle finger I can.
Feb 27, 2020, 7:31 am
#340
Join Date: May 1998
Posts: 6,790
What has happened sometimes is that the CSR, when asked to attach an expiring certificate to a reservation that begins after the certificate is due to expire, will extend it (by cancelling and reissuing the certificate).
Feb 27, 2020, 10:35 am
#341
Join Date: May 2009
Location: UK
Posts: 3,951
I see, this in itself another route to getting an extension
Feb 27, 2020, 2:16 pm
#342
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl.
Posts: 778
I appreciate that members are continuing to post the results of their recent attempts to get extensions. Although I attached my last two certificates, it's still possible that COVID-19 will end up affecting my current travel plans as it did my earlier ones. Although I believe my current trips are safe, that's what I thought about some of the places that are now problematic. Hopefully, those of you whose travel plans are forced to change due to travel restrictions will find Marriott and others willing to make adjustments to alleviate at least the financial burden.
Mar 1, 2020, 4:35 pm
#343
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,083
We had to cancel our trip to Taiwan because the tickets were bought with Air China. We attached a cert to a reservation to a hotel in Taiwan and now it needed to be cancelled. We booked a trip to DC instead so we wanted to attach the new cert to another hotel.
Mr. called and attempted to detach the cert, nope, CSR couldn't do that. She said she couldn't detach the cert/cancel the reservation and she sent a request to cancel the reservation. Now we are keeping our fingers crossed so that they don't delete his cert.
Mr. called and attempted to detach the cert, nope, CSR couldn't do that. She said she couldn't detach the cert/cancel the reservation and she sent a request to cancel the reservation. Now we are keeping our fingers crossed so that they don't delete his cert.
Mar 3, 2020, 6:43 am
#344
Join Date: Dec 2008
Location: DUB-BOS
Programs: various
Posts: 3,689
DP - I extended the last of my OC certs last week. First time extension, not counting the conversion to new cert last August. Originally was going to wait a little longer, but a couple of my target properties are moving up in category so decided to pull the trigger.
Called UK line first as historically they have been best to deal with, but this time were useless. Offered to open a 'case' and get back to me in 5 business days. No good.
Called US TIT line instead, straight through and agent was able to get it sorted in about 10mins. Note I did not call asking for an extension, rather I had already made a points reservation for dates after the cert was due to expire, so my ask was to have them attach the cert to my award stay. Cert now attached and points refunded.
Anyway, I'm done now, TP's were great while they lasted.
Called UK line first as historically they have been best to deal with, but this time were useless. Offered to open a 'case' and get back to me in 5 business days. No good.
Called US TIT line instead, straight through and agent was able to get it sorted in about 10mins. Note I did not call asking for an extension, rather I had already made a points reservation for dates after the cert was due to expire, so my ask was to have them attach the cert to my award stay. Cert now attached and points refunded.
Anyway, I'm done now, TP's were great while they lasted.
Mar 3, 2020, 4:07 pm
#345
Join Date: Mar 2007
Location: MSP
Programs: Marriott Lifetime Titanium, UA Silver, Hertz 5*
Posts: 913
I had offered up my Cat 5 Cert in CC in exchange for Hyatt points but didn't get any takers (well no reasonable offers anyway) so decided to use it for myself at a Cat 5 that is going up to Cat 6 tomorrow. This was originally a OC5 which I was able to upgrade to a NC5 for additional 60K in August when converting over from OC to NC. The first couple of agents I called last week refused to extend. I decided to not bother calling on the weekend since that is usually the B-Team. Yesterday (Monday) I called in and a truly competent agent canceled the cert expiring in August which returned 105K points back (yes I was constantly refreshing the app when on the phone), then she ordered a new cert and I could see it appear on my account with an expiration in March 2021 and finally made the reservation and attached the cert. The stay was priced at 240K points (all peak nights over Christmas break) with a room rate over $600/night so a great use of the cert.
I think we are all going to miss these Travel Packages for their value but quite frankly I am glad I don't have any more of them. It was a huge time suck to actually use them and spend hours with HUCA to find the few agents who knew what they were doing. Its going to be 5-night redemptions going forward.
I think we are all going to miss these Travel Packages for their value but quite frankly I am glad I don't have any more of them. It was a huge time suck to actually use them and spend hours with HUCA to find the few agents who knew what they were doing. Its going to be 5-night redemptions going forward.