Last edit by: margarita girl
FAQ from Jan 19/22 email from Marriott:
No. Due to varying factors such as low volume in demand, we are no longer selling Travel Package Awards as of January 19, 2022.
Q: What happens to the Travel Package Award I already have in my Account?
If you have a Travel Package Award attached to an existing Reservation, rest assured, we will be honoring your stay and no additional action is required.
Please Note:
The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Q: What happens if I need to modify or cancel my Travel Package Award redemption Reservation after March 2, 2022?
If you modify or cancel a Redemption Reservation that has a Travel Package Award attached to it after March 2, 2022, you must contact Member Support to cancel the Travel Package Award, after which you will receive a full Marriott Bonvoy Point refund for the Hotel portion of the Award. Please visit https://www.marriott.com/help/loyalt...mer-support.mi to find the appropriate Member Support phone number based on your geographic location.
Q: How many Points will I be refunded?
Members will receive a full Marriott Bonvoy Points refund for the Hotel portion of the Travel Package Award. The refund will be based on the current Points redemption category levels and will equal the sum of the Peak Points Redemption Rate per each Night of the Travel Package Award, at the highest category for which the Award was eligible. The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Can I Still Order Travel Package Awards?
Information on Marriott Bonvoy Travel Packages
No. Due to varying factors such as low volume in demand, we are no longer selling Travel Package Awards as of January 19, 2022.
Q: What happens to the Travel Package Award I already have in my Account?
If you have a Travel Package Award attached to an existing Reservation, rest assured, we will be honoring your stay and no additional action is required.
Please Note:
The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Q: What happens if I need to modify or cancel my Travel Package Award redemption Reservation after March 2, 2022?
If you modify or cancel a Redemption Reservation that has a Travel Package Award attached to it after March 2, 2022, you must contact Member Support to cancel the Travel Package Award, after which you will receive a full Marriott Bonvoy Point refund for the Hotel portion of the Award. Please visit https://www.marriott.com/help/loyalt...mer-support.mi to find the appropriate Member Support phone number based on your geographic location.
Q: How many Points will I be refunded?
Members will receive a full Marriott Bonvoy Points refund for the Hotel portion of the Travel Package Award. The refund will be based on the current Points redemption category levels and will equal the sum of the Peak Points Redemption Rate per each Night of the Travel Package Award, at the highest category for which the Award was eligible. The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Marriott Travel Packages [** Discontinued Jan 19, 2022 **]
#1606
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Da Amb, Hyatt Glob
Posts: 15,472
Per the second point in the wiki, you should have got points back. No idea how you ended with another cert since they supposedly dont exist anymore. 🤷♀️
#1607
Join Date: Nov 2009
Posts: 432
Might it be possible that the cert has not been canceled yet because I canceled the reservation online and the cert fell back to my account automatically? To be honest, I am nervous to contact Marriott and afraid that one of them might do something wrong again.
#1608
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,060
We would like to help look into this issue if you may provide the following information to us via private mail here or by email below.
your Marriott Bonvoy account number, name and email address registered on the account, and the detail of a recent stay posted to your account
If you prefer to contact us via email, please include your Flyertalk username in the email.
[email protected]
Best Regards,
Christina Z
Specialist, Social Media
Marriott International
#1609
Join Date: Nov 2009
Posts: 432
Hi jrey,
We would like to help look into this issue if you may provide the following information to us via private mail here or by email below.
your Marriott Bonvoy account number, name and email address registered on the account, and the detail of a recent stay posted to your account
If you prefer to contact us via email, please include your Flyertalk username in the email.
[email protected]
Best Regards,
Christina Z
Specialist, Social Media
Marriott International
We would like to help look into this issue if you may provide the following information to us via private mail here or by email below.
your Marriott Bonvoy account number, name and email address registered on the account, and the detail of a recent stay posted to your account
If you prefer to contact us via email, please include your Flyertalk username in the email.
[email protected]
Best Regards,
Christina Z
Specialist, Social Media
Marriott International