Sep 3, 2019, 10:48 am
Last edit by: margarita girl
FAQ from Jan 19/22 email from Marriott:
No. Due to varying factors such as low volume in demand, we are no longer selling Travel Package Awards as of January 19, 2022.
Q: What happens to the Travel Package Award I already have in my Account?
If you have a Travel Package Award attached to an existing Reservation, rest assured, we will be honoring your stay and no additional action is required.
Please Note:
The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Q: What happens if I need to modify or cancel my Travel Package Award redemption Reservation after March 2, 2022?
If you modify or cancel a Redemption Reservation that has a Travel Package Award attached to it after March 2, 2022, you must contact Member Support to cancel the Travel Package Award, after which you will receive a full Marriott Bonvoy® Point refund for the Hotel portion of the Award. Please visit https://www.marriott.com/help/loyalt...mer-support.mi to find the appropriate Member Support phone number based on your geographic location.
Q: How many Points will I be refunded?
Members will receive a full Marriott Bonvoy® Points refund for the Hotel portion of the Travel Package Award. The refund will be based on the current Points redemption category levels and will equal the sum of the Peak Points Redemption Rate per each Night of the Travel Package Award, at the highest category for which the Award was eligible. The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Can I Still Order Travel Package Awards?
Information on Marriott Bonvoy® Travel Packages
No. Due to varying factors such as low volume in demand, we are no longer selling Travel Package Awards as of January 19, 2022.
Q: What happens to the Travel Package Award I already have in my Account?
If you have a Travel Package Award attached to an existing Reservation, rest assured, we will be honoring your stay and no additional action is required.
Please Note:
The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Q: What happens if I need to modify or cancel my Travel Package Award redemption Reservation after March 2, 2022?
If you modify or cancel a Redemption Reservation that has a Travel Package Award attached to it after March 2, 2022, you must contact Member Support to cancel the Travel Package Award, after which you will receive a full Marriott Bonvoy® Point refund for the Hotel portion of the Award. Please visit https://www.marriott.com/help/loyalt...mer-support.mi to find the appropriate Member Support phone number based on your geographic location.
Q: How many Points will I be refunded?
Members will receive a full Marriott Bonvoy® Points refund for the Hotel portion of the Travel Package Award. The refund will be based on the current Points redemption category levels and will equal the sum of the Peak Points Redemption Rate per each Night of the Travel Package Award, at the highest category for which the Award was eligible. The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Marriott Travel Packages [** Discontinued Jan 19, 2022 **]
Mar 10, 2022, 8:01 am
#1534
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Marriott remains on the cheap and greedy route unless and until it changes course very soon.
Mar 10, 2022, 8:46 am
#1535
Join Date: Sep 2001
Location: Hyderabad
Posts: 4,843
Given they have disabled all the remaining certificates from being used, it's pretty obvious to me that they have a ready ability to have a list of the remaining certificate accounts with certificates that are unused/unusable. So they could just take that list and deposit the points within a day or two if they wanted to do so. But they could have done that 8 days ago too.
Mar 10, 2022, 10:27 am
#1537
Join Date: Sep 2001
Location: Hyderabad
Posts: 4,843
Mar 10, 2022, 12:38 pm
#1538
Join Date: May 2011
Location: East Coast
Programs: Delta Platinum, United Silver, Marriott Titanium, Hyatt Globalist, Hilton Gold
Posts: 441
At what point do we expect Marriott to issue 200 (two hundred) Bonvoy points as a goodwill gesture to loyal members from the inconvenience related to these travel packages conversion?
(I got the 200 points figure above because Marriott offers 750 points in lieu of breakfast so I wanted to be consistent)
(I got the 200 points figure above because Marriott offers 750 points in lieu of breakfast so I wanted to be consistent)
Last edited by Youngmiler; Mar 10, 2022 at 12:54 pm
Mar 10, 2022, 1:00 pm
#1539
Join Date: May 2014
Location: DFW
Posts: 108
Just got an email that an award order was canceled
This is confusing, i had two certs applied to two trips, now I have no idea as to which one was canceled. Or how it was even possible to have a cert get canceled when it was attached to a reservation
Well, at least it is moving, i do see an addition of 210k points in my account
This is confusing, i had two certs applied to two trips, now I have no idea as to which one was canceled. Or how it was even possible to have a cert get canceled when it was attached to a reservation
Well, at least it is moving, i do see an addition of 210k points in my account
Last edited by senyah; Mar 10, 2022 at 2:12 pm
Mar 10, 2022, 1:04 pm
#1540
Join Date: Oct 2014
Location: NY
Posts: 45
Got the email as well, and points are now in my account. Interestingly, my mobile app shows the cert with the name of the hotel I had once attached and detached the cert to. P2's account is not updated yet, so I guess wait for the email.