Human (Carlson Wagonlit) Travel Agent Bookings and Points
Aug 26, 2019, 10:53 pm
#1
Original Poster
Join Date: Aug 2002
Location: YYZ/MGA
Programs: AA 1MM Lifetime Gold, AA Platinum, WS Gold, Marriott Bonvoy Gold
Posts: 7,607
Human (Carlson Wagonlit) Travel Agent Bookings and Points
It seems from trying to plow through other threads that online travel agents are a pox on Bonvoy as far as points and nights go.
I use a human TA at Carlson and I'm not sure if this penalty extends to them as well. My experience at their Residence Inns worked OK as does Radisson.
Are human agencies now on the same bad list as OTAs?
I use a human TA at Carlson and I'm not sure if this penalty extends to them as well. My experience at their Residence Inns worked OK as does Radisson.
Are human agencies now on the same bad list as OTAs?
Aug 26, 2019, 11:05 pm
#2
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,717
You should be fine provided you book an eligible rate (I don't know if they sometimes offer rates via OTA's nowadays?)... We're all waiting for clarification from the lurker team on another thread who seemed to announce that all third parties were now verboten, but the assumption is that was probably a "mis speak".
Aug 27, 2019, 12:56 am
#3
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,450
It's going to depend on the rate that's booked. If they book a discounted or consolidator rate for you, it's not going to qualify. If they book a retail rate, it should.
Classic example of FT knowing more than the cs agents.
Classic example of FT knowing more than the cs agents.
Aug 27, 2019, 4:25 pm
#4
Original Poster
Join Date: Aug 2002
Location: YYZ/MGA
Programs: AA 1MM Lifetime Gold, AA Platinum, WS Gold, Marriott Bonvoy Gold
Posts: 7,607
I have booked Sky City in HK a few times, and a couple Residence Inns without drama. I find the Marriott site is horrible to use so when I don't use a TA I call them instead anyway. On the phone they are quite capable at least so far.
I never use OTAs for anything. Or booking sites other than Hotels.com when I am on a road trip and I am booking for an hour ahead of arriving somewhere. And not for Marriott, usually Best Western when you going to stay in Carbondale or other small towns.
Aug 27, 2019, 6:17 pm
#5
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
If you book a rate like: "Regular Rate - Regular Rate, Standard, Guest Room, 1 King (Sabre) " it counts.
OTOH, if you book a rate like "Special, Standard, Guest Room, 1 King (Hotels.com)" it doesn't count
OTOH, if you book a rate like "Special, Standard, Guest Room, 1 King (Hotels.com)" it doesn't count
Aug 31, 2019, 3:07 pm
#6
Join Date: Aug 2011
Location: CDG
Programs: SK Gold, AF Gold, Marriott Platinum
Posts: 3,719
I've just been denied all elite benefits and stay credit at the Westin Warsaw due to the stay having been booked by Carlson Wagonlit, which is the only way my company (80.000+ employees) has been booking stays for years. I've asked their reservations department for clarification, but if these stays indeed fall under the "third-party bookings" rule, then I'm definitely moving my 40+ nights a year completely away from Marriott.
Aug 31, 2019, 3:18 pm
#7
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
I've just been denied all elite benefits and stay credit at the Westin Warsaw due to the stay having been booked by Carlson Wagonlit, which is the only way my company (80.000+ employees) has been booking stays for years. I've asked their reservations department for clarification, but if these stays indeed fall under the "third-party bookings" rule, then I'm definitely moving my 40+ nights a year completely away from Marriott.
For example, in Concur, "Regular Rate - Regular Rate, Standard, Guest Room, 1 King (Sabre) " provides all elite benefits and stay credit. OTOH, if you book a rate like "Special, Standard, Guest Room, 1 King (Hotels.com)" it doesn't count.
This isn't a matter unique to CWT.