Phantom reservation
Aug 22, 19, 6:42 pm
#1
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Phantom reservation
A couple of weeks ago, I found a reservation that I never made in my account. I cancelled it. Today, the exact same phantom (though with a different confirmation number) re-appeared. Has anyone else had issues with phantom reservations?
A major issue is that this latest one is technically within the cancellation penalty deadline, so I'll be interested to see if Marriott tries to charge me.
A major issue is that this latest one is technically within the cancellation penalty deadline, so I'll be interested to see if Marriott tries to charge me.
Aug 22, 19, 6:46 pm
#2
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Aug 22, 19, 8:40 pm
#4
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Originally Posted by allleisure
I’d be calling Marriott fraud department. This looks like someone is using your MR account.
Aug 23, 19, 2:14 am
#5
Join Date: May 2011
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Originally Posted by mahasamatman
A couple of weeks ago, I found a reservation that I never made in my account. I cancelled it. Today, the exact same phantom (though with a different confirmation number) re-appeared. Has anyone else had issues with phantom reservations?
A major issue is that this latest one is technically within the cancellation penalty deadline, so I'll be interested to see if Marriott tries to charge me.
A major issue is that this latest one is technically within the cancellation penalty deadline, so I'll be interested to see if Marriott tries to charge me.
The issue eventually got resolved by Marriott.
But I tend to monitor my account closer now and take screenshots of flexible reservations (including the cancellation deadline) more often.
Aug 23, 19, 6:18 am
#6
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I had a reservation-that I made and cancelled-reapeear three or four more times. I had to keep cancelling it. Noone at Marriott could explain it. I was shocked.
Aug 23, 19, 6:56 am
#7
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Originally Posted by Mr. Vker
I had a reservation-that I made and cancelled-reapeear three or four more times. I had to keep cancelling it. Noone at Marriott could explain it. I was shocked.
Zombie Reservation-Keeps Coming Back from the Dead
No-show charge for confirmed-cancelled reservation.
Aug 23, 19, 7:14 am
#8
Join Date: Feb 2006
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Originally Posted by TerryK
Didn't notice that. 
