Phantom reservation

Old Aug 22, 19, 6:42 pm
  #1  
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Phantom reservation

A couple of weeks ago, I found a reservation that I never made in my account. I cancelled it. Today, the exact same phantom (though with a different confirmation number) re-appeared. Has anyone else had issues with phantom reservations?

A major issue is that this latest one is technically within the cancellation penalty deadline, so I'll be interested to see if Marriott tries to charge me.
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Old Aug 22, 19, 6:46 pm
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Old Aug 22, 19, 8:29 pm
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I’d be calling Marriott fraud department. This looks like someone is using your MR account.
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Old Aug 22, 19, 8:40 pm
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Originally Posted by allleisure View Post
Id be calling Marriott fraud department. This looks like someone is using your MR account.
The lurkers have started an investigation.
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Old Aug 23, 19, 2:14 am
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Originally Posted by mahasamatman View Post
A couple of weeks ago, I found a reservation that I never made in my account. I cancelled it. Today, the exact same phantom (though with a different confirmation number) re-appeared. Has anyone else had issues with phantom reservations?

A major issue is that this latest one is technically within the cancellation penalty deadline, so I'll be interested to see if Marriott tries to charge me.
I had a similar problem earlier this year (found reservation I never made, cancelled it, later got problems because of the cancellation deadline of that phantom reservation).
The issue eventually got resolved by Marriott.
But I tend to monitor my account closer now and take screenshots of flexible reservations (including the cancellation deadline) more often.
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Old Aug 23, 19, 6:18 am
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I had a reservation-that I made and cancelled-reapeear three or four more times. I had to keep cancelling it. Noone at Marriott could explain it. I was shocked.
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Old Aug 23, 19, 6:56 am
  #7  
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Originally Posted by Mr. Vker View Post
I had a reservation-that I made and cancelled-reapeear three or four more times. I had to keep cancelling it. Noone at Marriott could explain it. I was shocked.
Similar issues:
Zombie Reservation-Keeps Coming Back from the Dead
No-show charge for confirmed-cancelled reservation.
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Old Aug 23, 19, 7:14 am
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Well the first thread was me.
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Old Aug 23, 19, 7:23 am
  #9  
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Originally Posted by Mr. Vker View Post
Well the first thread was me.
Whoops. Didn't notice that.
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