Property not taking redemption booking
Aug 16, 2019, 10:05 pm
#1
Original Poster
Join Date: Nov 2007
Programs: Aeroplan, Marriott Bonvoy (Gold)
Posts: 280
Property not taking redemption booking
Trying to book the Marriott's Village d'ile-de-France by Disneyland Paris at the end of July 2020.
Looking to book a room with points in the last 2 weeks of July, and get this message:
“We’re sorry. This property is not taking redemption bookings at this time. You can either book a cash reservation or search for another property.”
Any idea if the hotel can blackout certain dates because they are a vacation club property?
A standard room (Studio, 1 King, Sofa bed, Resort view) is available with cash
Same exact room in early July is 25 K points
Looking to book a room with points in the last 2 weeks of July, and get this message:
“We’re sorry. This property is not taking redemption bookings at this time. You can either book a cash reservation or search for another property.”
Any idea if the hotel can blackout certain dates because they are a vacation club property?
A standard room (Studio, 1 King, Sofa bed, Resort view) is available with cash
Same exact room in early July is 25 K points
Aug 16, 2019, 10:26 pm
#3
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,712
Trying to book the Marriott's Village d'ile-de-France by Disneyland Paris at the end of July 2020.
Looking to book a room with points in the last 2 weeks of July, and get this message:
“We’re sorry. This property is not taking redemption bookings at this time. You can either book a cash reservation or search for another property.”
Any idea if the hotel can blackout certain dates because they are a vacation club property?
A standard room (Studio, 1 King, Sofa bed, Resort view) is available with cash
Same exact room in early July is 25 K points
Looking to book a room with points in the last 2 weeks of July, and get this message:
“We’re sorry. This property is not taking redemption bookings at this time. You can either book a cash reservation or search for another property.”
Any idea if the hotel can blackout certain dates because they are a vacation club property?
A standard room (Studio, 1 King, Sofa bed, Resort view) is available with cash
Same exact room in early July is 25 K points
Aug 17, 2019, 6:03 am
#4
Flyertalk Evangelist and Moderator: Coupon Connection and Travel Products
Join Date: Jul 2000
Location: Milton, GA USA
Programs: Hilton Diamond, IHG Platinum Elite, Hyatt Discoverist, Radisson Elite
Posts: 19,037
You should reach out to the property directly to see if they have even loaded award night yet... it is still early and they may not have put them in the system yet.
You might even get them to book it for you.
You might even get them to book it for you.
Aug 17, 2019, 9:46 am
#5
Join Date: Oct 2012
Location: BOS
Programs: MR, UR, AA, AS, HH Gold, SPG Gold, HGP, RR
Posts: 708
I got the exact same result trying to book something at the Disney World Orlando Swan and Dolphin... My dates were only 4 months away. When I checked the availability calendar I could see some random check in dates were open for award bookings if I changed my dates a bit.
Aug 17, 2019, 10:24 am
#6
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Many properties haven't loaded award inventory for 2020, especially for as far away as summer 2020. Patience. It isn't a conspiracy.
Aug 17, 2019, 11:32 am
#7
Join Date: Feb 2006
Programs: Hilton Diamond for life, Bonvoy Titanium for Life, Delta Million Miler, Delta Platinum
Posts: 168
It’s a bit more complicated. Out of boredom last evening I tried to do a few award bookings in the next few months to see if the peak, off peak, would have an effect. At least two, perhaps 3 Ritz properties said we are not taking reward redemptions
Aug 17, 2019, 11:37 am
#8
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Perhaps you might find it helpful to log out of your account, clear your cache, and try again?
Aug 24, 2019, 9:50 am
#9
Original Poster
Join Date: Nov 2007
Programs: Aeroplan, Marriott Bonvoy (Gold)
Posts: 280
Anyone has the contact email for the hotel to see if they load availability for next summer?
Marriot customer service sent me to [email protected] and the sent me back to Marriot Bonviy reservations
Marriot customer service sent me to [email protected] and the sent me back to Marriot Bonviy reservations
Aug 24, 2019, 10:17 am
#10
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Did logging out and back in clear your cache and help?
Aug 24, 2019, 11:40 am
#12
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Aug 24, 2019, 1:11 pm
#13
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,855
Correct yes Marriott's Village d'ile-de-France is a Vacation Club property that doesn't fully participate in no blackout dates. Just keep watching if you really want this property.
Aug 24, 2019, 3:20 pm
#14
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,727
Just so we all understand and are talking about the same thing, the Marriott's Village d'ile-de-France is not a hotel. It is a timeshare (MVCI) property. As such, there is no way Marriott or any company can run it like a hotel. They don't "own" most (if any) of the nights/weeks, the persons that purchased those weeks "own" them. As such, Marriott is limited in when they can offer a room/unit for awards. For example, an owner may have come to Marriott to "rent" the room. Marriott will charge the owner a fee for that, but the rest of the rental price goes to the owner. Once a property is sold out (i.e. persons have purchased all the available "timeshare" time blocks), about the only way Marriott can offer award rooms is if the owner trades their week to Marriott for points. In that case, Marriott can, if they choose to, put that time into the award inventory pool. Otherwise, the owner controls that unit for that week and they can use it or not as they want to.
