Last night I found myself in an unusual situation at a Marriott. I had to work very late (3am) and to ensure I wasn’t marked as a no show, I called the hotel around 10pm and told them I would still be checking in but later, and they indicated no issues. When I arrived at the hotel around 3am, the front desk receptionist indicated there was an issue, and that there were no rooms with beds available, however they had put me in a “hospitality suite” with a pull out sofa for the night (and that tomorrow I could switch to a normal room). She said they were fully sold out otherwise. I asked about other hotels which she was relatively clueless about I couldn’t see availability in the app for last night because it was already 3am and the app at that point only shows you nights for the “next” day. They offered to comp the room (which is being covered by my work), and I told them I wanted points but didn’t get into the details. I probably would’ve put up a bigger fuss or just left but it was so late/early and I didn’t have a car. So I accepted the room and got to my room to find the pullout sofa, but with no pillows and no comforter, just a thin blanket on it. At this point I didn’t want to deal with going back down for a pillow so I just used a towel for a pillow and went to sleep (which was quite poor).

I’m a Titanium elite but had to book this reservation about 28 hours ahead of the normal check in time. I’m not sure “Ultimate Night Guarantee” applies here since I didn’t officially get walked but I certainly didn’t get my room type or a reasonable room with a bed. I plan to speak to the manager today but wanted to solicit thoughts on compensation (hoping in the form of points). To me it was so odd to even put me in a room like this but to also not have things on the bed or in the room (pillows) was the frustrating icing on the cake.

In this case I think there is an argument that you were essentially walked. You didn’t get any kind of bedroom (or bed). I’d go for the full guarantee as it is probably at the top end of possible compensation.

I’d expect a bit more personally, and I’m genuinely not on the demanding side by standards of people on FT!

Thanks everyone for the tips.

This was a proper Marriott.

Although it may not qualify for the 90k plus $200 by the terms of the guarantee, I feel that a proper bed is one of the most important things I look for overnighting in a hotel whether it’s a king, queen, or twin, heck, I might even take a Murphy bed. But sofa beds as the main sleeping furniture in the room seems like a no go for me. I’d push for something more than $100 guarantee (which you are entitled to) and maybe some points.

Did this hospitality room have a full bathroom or just a powder room or even public lavatory down the hall?