Received points and stay credit I cancelled?
Aug 14, 2019, 6:58 am
#1
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Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
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Received points and stay credit I cancelled?
Due to an emergency, had to cancel a prepaid reservation. Called hotel to cancel, but apparently no one did anything - was offered to check-in by email and app.
Cancelled reservation on the Marriott app, right before the deadline so I could at least recover 10% of the payment, per reservation rules. Have cancellation email.
Received a post-stay template email - "Tell us about your stay...", which got me annoyed.
Was just about to call Marriott, but checked my account first - received unexpected stay credit and points.
Cancelled reservation on the Marriott app, right before the deadline so I could at least recover 10% of the payment, per reservation rules. Have cancellation email.
Received a post-stay template email - "Tell us about your stay...", which got me annoyed.
Was just about to call Marriott, but checked my account first - received unexpected stay credit and points.
Aug 14, 2019, 7:33 am
#2
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Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
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They points may stick, or they may get clawed back. And don't bet your status on keeping the stay credit.
Aug 14, 2019, 7:35 am
#3
Join Date: Jan 2014
Programs: Amtrak Guest Rewards (SE), Virgin America Elevate, Hyatt Gold Passport (Platinum), VIA Preference
Posts: 3,134
I had a similar issue with this two years back with Hilton (I cancelled a room online; it was a non-refundable-after-24-hours reservation but I cancelled within 24 hours).
In my case, it took a lengthy fight with my credit card to "force off" the resulting charges. The hotel ended up losing because they claimed that I had checked in (I did not, and I had a demonstrated check-in at another hotel in another city), so I suspect the CC decided "you lie, you lose". So if you've got the call in a log (say, with your cell phone company) and a decent CC you might be able to hit them for a chargeback...particularly given the false check-in if you can demonstrate you were elsewhere.
In my case, it took a lengthy fight with my credit card to "force off" the resulting charges. The hotel ended up losing because they claimed that I had checked in (I did not, and I had a demonstrated check-in at another hotel in another city), so I suspect the CC decided "you lie, you lose". So if you've got the call in a log (say, with your cell phone company) and a decent CC you might be able to hit them for a chargeback...particularly given the false check-in if you can demonstrate you were elsewhere.
Aug 14, 2019, 9:41 am
#4
FlyerTalk Evangelist
Original Poster
Join Date: Aug 2017
Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold
Posts: 10,501
I had a similar issue with this two years back with Hilton (I cancelled a room online; it was a non-refundable-after-24-hours reservation but I cancelled within 24 hours).
In my case, it took a lengthy fight with my credit card to "force off" the resulting charges. The hotel ended up losing because they claimed that I had checked in (I did not, and I had a demonstrated check-in at another hotel in another city), so I suspect the CC decided "you lie, you lose". So if you've got the call in a log (say, with your cell phone company) and a decent CC you might be able to hit them for a chargeback...particularly given the false check-in if you can demonstrate you were elsewhere.
In my case, it took a lengthy fight with my credit card to "force off" the resulting charges. The hotel ended up losing because they claimed that I had checked in (I did not, and I had a demonstrated check-in at another hotel in another city), so I suspect the CC decided "you lie, you lose". So if you've got the call in a log (say, with your cell phone company) and a decent CC you might be able to hit them for a chargeback...particularly given the false check-in if you can demonstrate you were elsewhere.
Aug 14, 2019, 9:56 am
#5
Join Date: Jan 2014
Programs: Amtrak Guest Rewards (SE), Virgin America Elevate, Hyatt Gold Passport (Platinum), VIA Preference
Posts: 3,134
@Repooc17:
Fair point. Your initial statement implied that you had carried out a cancellation subject to the T&C allowing you to do so without penalty (which was my situation), hence my phrasing.
Fair point. Your initial statement implied that you had carried out a cancellation subject to the T&C allowing you to do so without penalty (which was my situation), hence my phrasing.