Advice Negotiating Resort Fee

Old Aug 14, 19, 10:03 am
  #61  
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Originally Posted by moondog View Post
None of us give a rat's ... about the card issuer. We are focused on Marriott and its rogue owners/managers.
Yes, but hammering the hotel(s) in question with successful chargebacks (particularly if one is willing to handle bookings at a particularly bad offender either via outside booking or via a traveling companion's name) would seem to be a way to disincentivize this sort of nonsense. And of course, I also checked The Reef's website and while a $49.95 "resort fee" is listed, a "maid gratuity" is not indicated. So there you have a clear "bait and switch" case.
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Old Aug 14, 19, 12:56 pm
  #62  
 
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Please try it and let us know how it goes.
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Old Aug 14, 19, 4:18 pm
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Originally Posted by GrayAnderson View Post
Yes, but hammering the hotel(s) in question with successful chargebacks (particularly if one is willing to handle bookings at a particularly bad offender either via outside booking or via a traveling companion's name) would seem to be a way to disincentivize this sort of nonsense. And of course, I also checked The Reef's website and while a $49.95 "resort fee" is listed, a "maid gratuity" is not indicated. So there you have a clear "bait and switch" case.
Interestingly the only way to find the "mandatory gratuity" at booking is to make the booking then, click on a tiny "terms and conditions" link. This then discloses there will be a "mandatory gratuity" of up to 50$ per person(!) per night for Cove and Reef Atlantis rooms. This was pretty hard to find, and I would guess most guests would not notice it during booking. This is in addition to the previously mentioned 49.95$ (plus tax) resort fee.

I remember Atlantis used to have an "energy surcharge" fee at one point on top of all the other fees, which was about 15$ a day I think. They really try and rip off their guests. I wish Marriott would clamp down, as it is pretty ridiculous.

Last edited by eyeball1; Aug 14, 19 at 4:23 pm
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Old Aug 18, 19, 1:48 pm
  #64  
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All of us have the absolute right to choose to stay elsewhere when we don't want to pay a resort or destination fee. That is the best negotiation.
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Old Aug 21, 19, 2:04 am
  #65  
 
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Originally Posted by MrM2016 View Post
This seems clear cut to me.

You have to pay the resort fee, but you are entitled to a replacement benefit instead of internet.

Per the terms:
v. Participating Properties that have mandatory resort charges, which include internet access, will provide a replacement benefit, to be determined at each Participating Property's discretion.

It is completely up to the property what you get.

Whilst I understand and admire people who have special agreements with hotels to waive the fee, you are unlikely to secure this unless you are a frequent guest at the property.
Thanks for sharing this in the T&C, I usually let the front desk know if I use none of the services provided by the amenity fee.
If the services are something that provides actual tangible benefits, I actually don't mind paying them..
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