Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Marriott | Marriott Bonvoy
Reload this Page >

The room with balcony which can not be used

The room with balcony which can not be used

Old Aug 4, 19, 4:57 pm
  #1  
Original Poster
 
Join Date: Jan 2015
Posts: 86
Question The room with balcony which can not be used

Few days ago, I was at one property in Spain and my suite has an adorable little balcony which was locked, and the staff told me that Marriott security policy do not let the guests to use the balcony and it has to stay locked. I was in similar properties across Europe with balconies and it was the first time that usage of balcony is not permitted. Is it something new or they explained me it in wrong way?
HRSPGPutnik is offline  
Old Aug 4, 19, 5:12 pm
  #2  
 
Join Date: Jun 2013
Posts: 6,768
Seems unusual. But maybe Marriott determined that the balcony was structurally unsafe and told the hotel to lock it off. Just a guess.
HardToConcentrate likes this.
rickg523 is offline  
Old Aug 4, 19, 5:15 pm
  #3  
 
Join Date: Jun 2019
Programs: Marriott Titanium; WN A-list; UA Silver
Posts: 326
Originally Posted by rickg523 View Post
Seems unusual. But maybe Marriott determined that the balcony was structurally unsafe and told the hotel to lock it off. Just a guess.
This wouldn't surprise me. Balcony collapses have become a real problem and standards have been improving a lot.
Or Michael Jackson ruined it for everyone.
nmpls is offline  
Old Aug 4, 19, 5:18 pm
  #4  
Original Poster
 
Join Date: Jan 2015
Posts: 86
Originally Posted by rickg523 View Post
Seems unusual. But maybe Marriott determined that the balcony was structurally unsafe and told the hotel to lock it off. Just a guess.
I thought so, but the receptionist assured me that it was Marriott's general policy to ban the use of balconies for the safety of guests. Their presentation of the problem could be seen as black humor, where Marriott fears his guests are suicidal
HRSPGPutnik is offline  
Old Aug 4, 19, 5:24 pm
  #5  
Original Poster
 
Join Date: Jan 2015
Posts: 86
There is a picture of these balconies:

HRSPGPutnik is offline  
Old Aug 4, 19, 5:24 pm
  #6  
 
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,238
Originally Posted by HRSPGPutnik View Post
Few days ago, I was at one property in Spain and my suite has an adorable little balcony which was locked, and the staff told me that Marriott security policy do not let the guests to use the balcony and it has to stay locked. I was in similar properties across Europe with balconies and it was the first time that usage of balcony is not permitted. Is it something new or they explained me it in wrong way?
Circulo Gran Via?

I had a great suite with a balcony but it was all locked off.

And ... the balcony in Mallorca was definitely open!
C17PSGR is offline  
Old Aug 4, 19, 5:26 pm
  #7  
 
Join Date: May 2002
Programs: AAdvantage Platinum, United Silver, Marriott Titanium Elite
Posts: 1,821
Originally Posted by HRSPGPutnik View Post
...
and the staff told me that Marriott security policy do not let the guests to use the balcony and it has to stay locked.
...
This seems like yet another case of a hotel blaming Marriott corporate headquarters for a local, hotel-imposed policy that a guest might not like.
TerryK, cawhite, C17PSGR and 6 others like this.
Horace is offline  
Old Aug 4, 19, 5:29 pm
  #8  
Original Poster
 
Join Date: Jan 2015
Posts: 86
Originally Posted by C17PSGR View Post
Circulo Gran Via?

I had a great suite with a balcony but it was all locked off.

And ... the balcony in Mallorca was definitely open!
No, it was Eugenia de Montijo in Toledo. I was also in Circulo Gran Via day after, but it was so hot in Madrid that I did not wanted to let the heat in and have not tried if the balcony can be opened or not
jburns513 likes this.
HRSPGPutnik is offline  
Old Aug 4, 19, 5:31 pm
  #9  
glg
 
Join Date: Sep 2003
Location: Chicago, IL, US
Posts: 2,210
Originally Posted by Horace View Post
This seems like yet another case of a hotel blaming Marriott corporate headquarters for a local, hotel-imposed policy that a guest might not like.
Agreed. I've absolutely used the balconies at the CY Jersey City. They're not terribly useful or have a great view (view west to JC, not east to NYC), but they were open.
glg is offline  
Old Aug 4, 19, 5:36 pm
  #10  
Original Poster
 
Join Date: Jan 2015
Posts: 86
Could it be something local for Autograph Collection in Spain as we have found out two properties (for now) of this chain in Spain which forbid the use of balcony?
HRSPGPutnik is offline  
Old Aug 4, 19, 5:39 pm
  #11  
 
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy Tit Forever, AmEx Plat, National EE, WN CP, CLEAR, Covid-19
Posts: 4,259
Originally Posted by HRSPGPutnik View Post
I thought so, but the receptionist assured me that it was Marriott's general policy to ban the use of balconies for the safety of guests.
Yeah, that's not true. Just had one recently.
kennycrudup is offline  
Old Aug 4, 19, 5:40 pm
  #12  
 
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,238
Originally Posted by HRSPGPutnik View Post
Could it be something local for Autograph Collection in Spain as we have found out two properties (for now) of this chain in Spain which forbid the use of balcony?
Unlikely, although it is possible that both properties have the same owner or management company. I think it might be just because these are decorative balconies. I can think of other properties in Spain where I've used the balcony.
C17PSGR is offline  
Old Aug 4, 19, 5:41 pm
  #13  
FlyerTalk Evangelist
 
Join Date: Jul 2003
Location: Florida
Posts: 28,456
JWM Marquis at Dubai also locked the balcony of our room despite it is a real balcony in good size. I am not sure why they even bothered to build a few balcony rooms in this huge property when the balcony is not meant to be used.
Happy is offline  
Old Aug 4, 19, 7:25 pm
  #14  
Hilton Contributor Badge
 
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Marriott Tit/ LT Plat, Hilton Diamond, BA Gold
Posts: 6,835
Could be either local hotel regulations, some form of owner policy or just the hotel being annoying. It’s relatively common in many cases to lock access to windows when there’s a chance people could jump out.

You’d think just making the hotels a bit more pleasant would be a better idea.
strickerj likes this.
EuropeanPete is offline  
Old Aug 4, 19, 8:00 pm
  #15  
FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: Toronto vicinity
Programs: UA 1K, AC MM E50, Marriott LT Titanium, Hilton Diamond
Posts: 13,446
Hotel Bristol in Warsaw also locks their balconies. We had a great suite overlooking the square in front of the hotel. I was traveling with 2 girlfriends. We unlocked them anyhow.
margarita girl is online now  

Thread Tools
Search this Thread
Search Engine: