The room with balcony which can not be used
Aug 4, 19, 4:57 pm
#1
Original Poster
Join Date: Jan 2015
Posts: 86
The room with balcony which can not be used
Few days ago, I was at one property in Spain and my suite has an adorable little balcony which was locked, and the staff told me that Marriott security policy do not let the guests to use the balcony and it has to stay locked. I was in similar properties across Europe with balconies and it was the first time that usage of balcony is not permitted. Is it something new or they explained me it in wrong way?
Aug 4, 19, 5:15 pm
#3
Join Date: Jun 2019
Programs: Marriott Titanium; WN A-list; UA Silver
Posts: 326
Originally Posted by rickg523
Seems unusual. But maybe Marriott determined that the balcony was structurally unsafe and told the hotel to lock it off. Just a guess.
Or Michael Jackson ruined it for everyone.
Aug 4, 19, 5:18 pm
#4
Original Poster
Join Date: Jan 2015
Posts: 86
Originally Posted by rickg523
Seems unusual. But maybe Marriott determined that the balcony was structurally unsafe and told the hotel to lock it off. Just a guess.
Aug 4, 19, 5:24 pm
#6
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,238
Originally Posted by HRSPGPutnik
Few days ago, I was at one property in Spain and my suite has an adorable little balcony which was locked, and the staff told me that Marriott security policy do not let the guests to use the balcony and it has to stay locked. I was in similar properties across Europe with balconies and it was the first time that usage of balcony is not permitted. Is it something new or they explained me it in wrong way?
I had a great suite with a balcony but it was all locked off.
And ... the balcony in Mallorca was definitely open!
Aug 4, 19, 5:26 pm
#7
Join Date: May 2002
Programs: AAdvantage Platinum, United Silver, Marriott Titanium Elite
Posts: 1,821
Originally Posted by HRSPGPutnik
...
and the staff told me that Marriott security policy do not let the guests to use the balcony and it has to stay locked.
...
and the staff told me that Marriott security policy do not let the guests to use the balcony and it has to stay locked.
...
Aug 4, 19, 5:29 pm
#8
Original Poster
Join Date: Jan 2015
Posts: 86
Originally Posted by C17PSGR
Circulo Gran Via?
I had a great suite with a balcony but it was all locked off.
And ... the balcony in Mallorca was definitely open!
I had a great suite with a balcony but it was all locked off.
And ... the balcony in Mallorca was definitely open!
Aug 4, 19, 5:31 pm
#9
Join Date: Sep 2003
Location: Chicago, IL, US
Posts: 2,210
Originally Posted by Horace
This seems like yet another case of a hotel blaming Marriott corporate headquarters for a local, hotel-imposed policy that a guest might not like.
Aug 4, 19, 5:39 pm
#11
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy Tit Forever, AmEx Plat, National EE, WN CP, CLEAR, Covid-19
Posts: 4,259
Originally Posted by HRSPGPutnik
I thought so, but the receptionist assured me that it was Marriott's general policy to ban the use of balconies for the safety of guests.
Aug 4, 19, 5:40 pm
#12
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,238
Originally Posted by HRSPGPutnik
Could it be something local for Autograph Collection in Spain as we have found out two properties (for now) of this chain in Spain which forbid the use of balcony?
Aug 4, 19, 5:41 pm
#13
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 28,456
JWM Marquis at Dubai also locked the balcony of our room despite it is a real balcony in good size. I am not sure why they even bothered to build a few balcony rooms in this huge property when the balcony is not meant to be used.
Aug 4, 19, 7:25 pm
#14
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Marriott Tit/ LT Plat, Hilton Diamond, BA Gold
Posts: 6,835
Could be either local hotel regulations, some form of owner policy or just the hotel being annoying. It’s relatively common in many cases to lock access to windows when there’s a chance people could jump out.
You’d think just making the hotels a bit more pleasant would be a better idea.
You’d think just making the hotels a bit more pleasant would be a better idea.
Aug 4, 19, 8:00 pm
#15
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto vicinity
Programs: UA 1K, AC MM E50, Marriott LT Titanium, Hilton Diamond
Posts: 13,446
Hotel Bristol in Warsaw also locks their balconies. We had a great suite overlooking the square in front of the hotel. I was traveling with 2 girlfriends. We unlocked them anyhow. 
