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The room with balcony which can not be used

The room with balcony which can not be used

Old Aug 4, 19, 8:49 pm
  #16  
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Originally Posted by HRSPGPutnik View Post
Few days ago, I was at one property in Spain and my suite has an adorable little balcony which was locked, and the staff told me that Marriott security policy do not let the guests to use the balcony and it has to stay locked.
Originally Posted by HRSPGPutnik View Post
No, it was Eugenia de Montijo in Toledo. I was also in Circulo Gran Via day after, but it was so hot in Madrid that I did not wanted to let the heat in and have not tried if the balcony can be opened or not
OK, so if I understand you correctly, you were disappointed that you couldn't use the balcony; but you didn't want to use it anyway because it was too hot. Right?

I'm not a structural engineer, but looking at your photo, I can see where there might be a reasonable concern about the strength of the balcony given the way it is attached to the building. Could be a dictate from Marriott engineers for that particular balcony and others like it at that property.
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Old Aug 4, 19, 9:19 pm
  #17  
 
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I've been told in the past that many local city ordinances in Spain prohibit items like towels being hung over balcony rails. The fines can be very harsh (2000). I wonder if the hotel has a policy of locking the balconies to prevent this?
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Old Aug 4, 19, 9:31 pm
  #18  
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Originally Posted by CitySlacker View Post
I've been told in the past that many local city ordinances in Spain prohibit items like towels being hung over balcony rails. The fines can be very harsh (€2000). I wonder if the hotel has a policy of locking the balconies to prevent this?
I lived in Northern Italy for a while in part of a reasonably pretentious village's former main building and once put out some clothes to dry. My neighbours were INCENSED at my callous behaviour and wondered very publicly as to why I wasn't in a ghetto where I obviously belonged.
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Old Aug 4, 19, 10:03 pm
  #19  
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That balcony looks decorative, not functional. This has nothing to do with Marriott corporate. Just for future reference, front desk agents have been known to tell an untruth from time to time
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Old Aug 4, 19, 11:10 pm
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Seeing the thread title, I thought it was going to be like this balcony I had at the RI Seatac. Nice hotel. The sliding glass door opens, BUT, the balcony isn't much to write home about. Take a look at the depth of the light fixture for comparison. You could kind of stand on it and look out.
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Old Aug 4, 19, 11:48 pm
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I assume the room was not advertised as having a balcony?

Were there any windows in the room that did open?
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Old Aug 5, 19, 12:34 am
  #22  
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Originally Posted by UKTraveller4Fun View Post
I assume the room was not advertised as having a balcony?

Were there any windows in the room that did open?
The balcony is not advertised. It was the only opening in the room (no additional windows).

To be clear, they could give me some more logical explanation and I would not push it on (local policy, structural problems, ...), but I am very angry when someone makes a fool of me. I was in hotels with similar balconies and there were never any problems (eg Bristol in Vienna, Sheraton Diana in Milan (at the reception they asked me if I wanted to open the balcony), ...) I confronted them about it, but they still persisted that it was Marriott's general security policy, not them.

Is there any Lurker who can give more info and confirm / reject their explanation.
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Old Aug 5, 19, 12:57 am
  #23  
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Imagine if everybody put their clothes or towels out. We own a property in Mallorca and the fine for hanging out towels is the death penalty ( just kidding on the latter ] we also lived in Monaco for many years and there were no such rules probably duetolack of general space. It often looked like the dobi ghats in Mumbai The apartment we owned in Monaco was mainly inhabited by Italians whereas in Mallorca our neighbours are mainly Germans who are sticklers forrules
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Old Aug 5, 19, 1:57 am
  #24  
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Originally Posted by HRSPGPutnik View Post
The balcony is not advertised. It was the only opening in the room (no additional windows).

To be clear, they could give me some more logical explanation and I would not push it on (local policy, structural problems, ...), but I am very angry when someone makes a fool of me. I was in hotels with similar balconies and there were never any problems (eg Bristol in Vienna, Sheraton Diana in Milan (at the reception they asked me if I wanted to open the balcony), ...) I confronted them about it, but they still persisted that it was Marriott's general security policy, not them.

Is there any Lurker who can give more info and confirm / reject their explanation.
Hi HRSPGPutnik,

May we ask you to provide your reservation details to us via private mail here or by email below, so that we may look into this with the appropriate team?

Best Regards,

Christina Zhou
Specialist, Social Media
Marriott International

[email protected]
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Old Aug 5, 19, 6:06 am
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I think they are just for show
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Old Aug 5, 19, 7:42 am
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Seems unusual, but maybe there are seriously some safety risks.
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Old Aug 5, 19, 8:19 am
  #27  
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Originally Posted by HRSPGPutnik View Post
I confronted them about it
With this second thread in two days, things are becoming clearer.

The hotel's reaction to the forgotten thing in the room
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Old Aug 5, 19, 8:45 am
  #28  
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Originally Posted by Kacee View Post
With this second thread in two days, things are becoming clearer.

The hotel's reaction to the forgotten thing in the room
It was the same trip, but two different hotels in the same country. Maybe I just had a bad horoscope.
I suppose you think I'm the kind of guy who's generally pretty dissatisfied with the service - but that's not the case. I spent more than 20 nights in different hotels last month and had no such problems. These are simply two new situations for me and I wanted to reconsider my views.
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Old Aug 5, 19, 9:18 am
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Originally Posted by Kacee View Post
With this second thread in two days, things are becoming clearer.

The hotel's reaction to the forgotten thing in the room
Ahh .... personally, while this is a bit interesting, its not worthy of the L...ker's involvement. In France, if I had asked if the balcony opened, they would simply say "ce n'est pas possible." In Spain, its just these are the rules. The balcony probably did open Just wish we wouldn't pull L..ker's into minor things.
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Old Aug 5, 19, 9:29 am
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Originally Posted by HRSPGPutnik View Post
There is a picture of these balconies:

That's because those balconies ARE unsafe. They are low balcony railings, probably under the mandatory height for adults. Even if under height by a few inches they can be significant risk of fall deaths. Those appear to come up about mid thigh, maybe a bit higher, those would be very easy to fall over. I can totally see why you wouldn't be allowed on those.
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