How long are you willing to wait for a Cappuccino at lobby bar ?
#1
Original Poster
Join Date: Jul 2018
Location: Italy
Programs: Accor Gold, Marriott Titanium, IHG Diamond , Amex Platinum
Posts: 1,484
How long are you willing to wait for a Cappuccino at lobby bar ?
...before loosing patience ?
Maybe my expectations are too high.
I’m having a 1 night stay at Courtyard JFK.
-No customers to be served at reception
-no customers (except me) to be served at lobby bar
-3 ladies from staff present (1 at front desk + 2 in office)
the only one lady supposed to manage my request, was doing “phone calls to some customers”
simply asked 3 times for a Cappucino at front desk and had to wait more than 20 minutes, before loosing my patience...
had my cappuccino 30 seconds after have lost my patience...
What is nornally your tolerance limit on this kind of situation?
Maybe my expectations are too high.
I’m having a 1 night stay at Courtyard JFK.
-No customers to be served at reception
-no customers (except me) to be served at lobby bar
-3 ladies from staff present (1 at front desk + 2 in office)
the only one lady supposed to manage my request, was doing “phone calls to some customers”
simply asked 3 times for a Cappucino at front desk and had to wait more than 20 minutes, before loosing my patience...
had my cappuccino 30 seconds after have lost my patience...
What is nornally your tolerance limit on this kind of situation?
#2
Join Date: Oct 2012
Location: UK
Programs: Bonvoy Lifetime Titanium Elite, UA 1K
Posts: 822
I find myself using the expression “wow, just wow” for the second consecutive day.
Albeit this time its at your tolerance to wait 20 mins.
I would have waited perhaps 3 mins before “expressing my displeasure”
Albeit this time its at your tolerance to wait 20 mins.
I would have waited perhaps 3 mins before “expressing my displeasure”
#3
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 30,956
#6
Join Date: Mar 2013
Location: Albany, NY
Programs: SPG LTP, Hyatt Globalist, HH Gold, IHGPlat, RadGold, Marriott Plat, BW Diamond
Posts: 172
That is a ridiculous amount of time to wait, especially considering that there were 3 employees present. Unless there was an urgent/emergency matter, the responsible employee should have acknowledged you right away if they could not help you immediately, and then they should have gotten your cappuccino very soon after. If they could not help you, and their 2 coworkers could not help you, they should have requested back-up from a manager. (I sure hope one of those 3 employees was NOT a manager!) A customer in your presence always takes precedence over other tasks. After all that, I also hope your cappuccino was comped. That would have been the least they could do for you after your 20 minute wait!
#7
Join Date: Aug 2007
Programs: DL DM
Posts: 1,076
How much was the cappuccino or was it complimentary? Did you tip once you got it?
I wouldn’t have waited that long. Maybe 5 min but certainly not 20 specially if there were 3 employees and no customers in line in front of me.
I wouldn’t have waited that long. Maybe 5 min but certainly not 20 specially if there were 3 employees and no customers in line in front of me.
#10
Join Date: Jun 2013
Location: Roswell, GA
Programs: AA EXP 2.8m,Lifetime PLT, Hilton Diamond, IHG PlLT, SPG Gold
Posts: 3,191
you could have in that time , walked out and found a coffee shop, got your coffee and walked but to the hotel, and probably your drink would still not be ready
#14
Join Date: Feb 2017
Location: Houston
Programs: UA 1K and Million Miler, *A Gold, Marriott Bonvoy Lifetime Titanium, Hertz Five Star,
Posts: 1,301
Cappuccino and a courtyard lobby are not compatible. Regular coffee... ok.
I would have gone gone somewhere else to get my coffee beverage.
I would have gone gone somewhere else to get my coffee beverage.
#15
Original Poster
Join Date: Jul 2018
Location: Italy
Programs: Accor Gold, Marriott Titanium, IHG Diamond , Amex Platinum
Posts: 1,484