Do you understand how many points you should be getting?
Aug 2, 2019, 8:49 pm
#16
Join Date: Dec 2014
Location: Bangkok
Programs: Marriott Bonvoy Titanium, BAEC Silver, TK Miles & Smiles Elite
Posts: 2,209
Yes, really. I email Marriott corporate directly with the folio whenever it’s incorrect. They correct it within 24 hours and usually give more points. I never call customer service because they will require a copy of the folio anyway so I just go straight to the people who are able to fix it. And they do. Every time.
Aug 2, 2019, 11:09 pm
#17
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
Definitely the detail is on the iOS app. Can’t speak for Android but the OS was not mentioned as a criteria for response. I get the breakdown of the base, elite, and bonus points so easy to reverse engineer and check if correct. So it was exactly what the OP was talking about.
James
Aug 3, 2019, 12:16 am
#18
Join Date: Sep 2012
Posts: 625
On the My Reservations section of the Android app I can click on Past, and then for the stay in question, I can click on Details. This currently gives me the point breakdown. It doesn't show up on the Account Activity in My Account. Anyone else able to get there on Android?
Aug 3, 2019, 1:15 am
#19
Join Date: Jul 2019
Posts: 39
Curious, does currency come into play at all with respect to points? For example, my Canadian stays all earn points based on the Canadian dollar value of my stay (I live in Canada). My US stays all earn points based on the USD value of my stay. So, if I stay at a Marriot with a different currency than CAD/USD, how does that post?
Aug 3, 2019, 1:18 am
#20
Join Date: Dec 2014
Location: Bangkok
Programs: Marriott Bonvoy Titanium, BAEC Silver, TK Miles & Smiles Elite
Posts: 2,209
Curious, does currency come into play at all with respect to points? For example, my Canadian stays all earn points based on the Canadian dollar value of my stay (I live in Canada). My US stays all earn points based on the USD value of my stay. So, if I stay at a Marriot with a different currency than CAD/USD, how does that post?
Aug 3, 2019, 4:19 am
#23
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Join Date: Jun 2007
Location: Toronto
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Aug 3, 2019, 5:16 am
#24
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,027
If it's all so easy to check, how come we've got so far into this thread without anyone pointing out that $99 shouldn't earn as many as 1525 base points ?
Aug 3, 2019, 8:33 am
#25
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,717
Then you would be unique. For everyone else, the spend is converted to USD before the points are calculated.
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Saying that, it does seem like some of their loaded FX rates might be entirely wrong, which might be one reason why those of us “internationals” who stay at properties not billing in USD seem to have a lot more problems than people who stay “domestic”. Ultimately as guests it’s impossible for us to back it out, as we can never tell if points are wrong because of the source amount or the FX rate applied.
Aug 3, 2019, 5:49 pm
#26
Join Date: Dec 2014
Location: Bangkok
Programs: Marriott Bonvoy Titanium, BAEC Silver, TK Miles & Smiles Elite
Posts: 2,209
Checking, which, as I say, is very easy, trivial indeed, results in one of two outcomes: correct or incorrect. Your example is incorrect. Anyone can see that. It doesn’t need explaining. It’s simply incorrect. Although we don’t have all the information any other potential spend that contributed to the figure. Let’s assume that it is indeed incorrect.
The OP has a choice at this point. Contact corporate and have it fixed to the correct, lower, figure or be happy that they got more points than they should have. Generally, people only contact corporate to fix posts when they are lower than expected for obvious reasons.
Aug 3, 2019, 5:53 pm
#27
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,448
Dollars to points is easy. The thing I'm often not clear about is how my base spend is calculated, as IME properties vary considerably in what they count. Somewhat paradoxically, domestic US properties, which tend to provide lesser elite benefits, often are much more generous in calculating base spend.
OMG not this again.
OMG not this again.
Aug 4, 2019, 6:40 am
#28
Join Date: Sep 2010
Location: CDG
Programs: Emirates Gold, Delta Gold, Bonvoy Plat
Posts: 338
Honestly for me it is not straight forward to understand how many points I should get:
I stay usually in non USD countries
I have extra charges on the bills (restaurant, SPA, room service, ...) and I don't think it is consistent.
as per T&C 2.1.b.B
"B. Food and beverages (excluding alcoholic beverages where prohibited by law) and may exclude charges incurred at outlets that are not managed or operated by the Participating Property;"
How do I know in advance if the outlet is not managed or operated by the Participating Property?
Are there legislation which authorize to sell alcoholic beverages, but prohibit to accrue points for buying them?
which Exchange Rate should be used?
I notice that SPA is not eligible for points
I stay usually in non USD countries
I have extra charges on the bills (restaurant, SPA, room service, ...) and I don't think it is consistent.
as per T&C 2.1.b.B
"B. Food and beverages (excluding alcoholic beverages where prohibited by law) and may exclude charges incurred at outlets that are not managed or operated by the Participating Property;"
How do I know in advance if the outlet is not managed or operated by the Participating Property?
Are there legislation which authorize to sell alcoholic beverages, but prohibit to accrue points for buying them?
which Exchange Rate should be used?
I notice that SPA is not eligible for points
Aug 4, 2019, 9:33 am
#29
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
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It's not.
Spa is expressly supposed to earn in Asia-Pacific. Marriott Bonvoy Asia Spa I've found properties pretty consistently ignore this though and you have to complain to get the points. Also, I've pretty consistently gotten points at for spa at US Marriott legacy properties.
Spa is expressly supposed to earn in Asia-Pacific. Marriott Bonvoy Asia Spa I've found properties pretty consistently ignore this though and you have to complain to get the points. Also, I've pretty consistently gotten points at for spa at US Marriott legacy properties.
Aug 4, 2019, 9:38 am
#30
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