Do you understand how many points you should be getting?
Aug 2, 2019, 1:48 am
#1
Original Poster
Join Date: Sep 2004
Location: New York, NY
Programs: Marriott Bonvoy Lifetime Tit, Hilton Diamond, BA Gold, Carlson Gold, UA*S,
Posts: 1,363
Do you understand how many points you should be getting?
One thing I hate about the app is that there’s no easy way to check if the correct amount of points are posting.
For example I got 1525 base points for a $99 stay in Acapulco but in Portugal I got 2936 for two rooms of three nights at $115.
That clearly is wrong! One room must not have posted?
But there’s no easy way to check it!!
If I got 1525 base for pretty much $100 even then for a stay of almost $700 before tax I should have at least 9,000 base...
Its all very confusing. Anyone have a good way of checking?
For example I got 1525 base points for a $99 stay in Acapulco but in Portugal I got 2936 for two rooms of three nights at $115.
That clearly is wrong! One room must not have posted?
But there’s no easy way to check it!!
If I got 1525 base for pretty much $100 even then for a stay of almost $700 before tax I should have at least 9,000 base...
Its all very confusing. Anyone have a good way of checking?
Aug 2, 2019, 2:11 am
#2
Join Date: Dec 2014
Location: Bangkok
Programs: Marriott Bonvoy Titanium, BAEC Silver, TK Miles & Smiles Elite
Posts: 2,209
Very easy to check. The base points at 10x your spend minus taxes and service charges in US$. You can usually see this easily on the receipt/folio and if you've not paid in US$ then pop it into a currency converter to get the correct figure. You will see instantly if the base points are near enough correct. If they are not and you have the receipt then you can get it fixed by customer service.
Then you'll get the elite multiple of the base points which will only be correct if the base is correct.
Then you'll get the Extra figure which will be welcome points (1000 or 500 or none) plus any other bonus that's going on like the current 1500 per two-night stay plus MAGC points if you've claimed them.
Easy enough to reverse engineer and get fixed if wrong.
Then you'll get the elite multiple of the base points which will only be correct if the base is correct.
Then you'll get the Extra figure which will be welcome points (1000 or 500 or none) plus any other bonus that's going on like the current 1500 per two-night stay plus MAGC points if you've claimed them.
Easy enough to reverse engineer and get fixed if wrong.
Aug 2, 2019, 4:23 am
#3
Join Date: Nov 2008
Programs: SPG-Plat, Hilton-Diamond, Club Carlson-Silver, Cathay-Diamond, Virgin-Gold
Posts: 2,183
Very easy to check. The base points at 10x your spend minus taxes and service charges in US$. You can usually see this easily on the receipt/folio and if you've not paid in US$ then pop it into a currency converter to get the correct figure. You will see instantly if the base points are near enough correct. If they are not and you have the receipt then you can get it fixed by customer service.
Then you'll get the elite multiple of the base points which will only be correct if the base is correct.
Then you'll get the Extra figure which will be welcome points (1000 or 500 or none) plus any other bonus that's going on like the current 1500 per two-night stay plus MAGC points if you've claimed them.
Easy enough to reverse engineer and get fixed if wrong.
Then you'll get the elite multiple of the base points which will only be correct if the base is correct.
Then you'll get the Extra figure which will be welcome points (1000 or 500 or none) plus any other bonus that's going on like the current 1500 per two-night stay plus MAGC points if you've claimed them.
Easy enough to reverse engineer and get fixed if wrong.
Aug 2, 2019, 5:27 am
#4
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Not really on the App as it only shows the total points not a breakdown which is what the Op was asking about. You need go to the website rather than the Ap to get the details you need to be able to check easily. It is possible with the Ap, if you know what bonus's you got to deduct those, then know your Elite points bonus to the divide by that number then work that number out into local currency and see if it matches the before spend. I wouldnt exactly call it easy and would certainly say it should be easier and the App should be able to show things more clearly in this day and age if Marriott had decent IT!
Last edited by margarita girl; Aug 2, 2019 at 5:32 am
Aug 2, 2019, 5:40 am
#5
Join Date: Feb 2013
Location: London
Programs: HertzPresCircle, Virgin Atlantic Gold,Hil-Diam, Europcar Elite Vip, Emirates Gold, MarriottTitanium.
Posts: 419
What else gives you points?
Taxi paid on the room?
Room service?
Restaurant (this one is a yes)
Laundry?
Is there a list somewhere what is and what doesnt give u points?
Taxi paid on the room?
Room service?
Restaurant (this one is a yes)
Laundry?
Is there a list somewhere what is and what doesnt give u points?
Aug 2, 2019, 10:02 am
#6
Join Date: Feb 2005
Location: DEN, or so it says...
Programs: UA1K/RCC, Avis CHM, NWA Plat, SPG Plat
Posts: 2,885
Really? I mentioned missing points to Marriott on numerous occasions and never got it solved.
Most of these issues were related to last year, when my status wasn't even showing correctly (was showing as a general member instead of Ambassador).
Most of these issues were related to last year, when my status wasn't even showing correctly (was showing as a general member instead of Ambassador).
Aug 2, 2019, 10:43 am
#7
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,717
Last edited by EuropeanPete; Aug 2, 2019 at 11:57 am
Aug 2, 2019, 12:20 pm
#10
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,167
It's easy to tell if you don't have any room charges and just have your standard 1,000 welcome amenity.
It's hard if you do have room charges, are getting some sort of added promo bonus or the like, etc.
Marriott likes opacity, so this is not surprising. This is the same brand that was refusing for months to show you your YTD spend.
It's hard if you do have room charges, are getting some sort of added promo bonus or the like, etc.
Marriott likes opacity, so this is not surprising. This is the same brand that was refusing for months to show you your YTD spend.
Aug 2, 2019, 6:00 pm
#11
Join Date: Nov 2008
Programs: SPG-Plat, Hilton-Diamond, Club Carlson-Silver, Cathay-Diamond, Virgin-Gold
Posts: 2,183
Interesting, mine certainly doesnt. You on Android of IoS? Also to be fair I cannto see my spend tracker in my account either despite being well beyond the 50 night rule so it maybe is m account has IT issues I guess! Also love the HOTEL BILL option on the App which does nothing but tell me the folio's are not available, does that do the same for you?
Aug 2, 2019, 6:08 pm
#12
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Interesting, mine certainly doesnt. You on Android of IoS? Also to be fair I cannto see my spend tracker in my account either despite being well beyond the 50 night rule so it maybe is m account has IT issues I guess! Also love the HOTEL BILL option on the App which does nothing but tell me the folio's are not available, does that do the same for you?
Aug 2, 2019, 7:39 pm
#14
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Aug 2, 2019, 8:46 pm
#15
Join Date: Dec 2014
Location: Bangkok
Programs: Marriott Bonvoy Titanium, BAEC Silver, TK Miles & Smiles Elite
Posts: 2,209
Definitely the detail is on the iOS app. Can’t speak for Android but the OS was not mentioned as a criteria for response. I get the breakdown of the base, elite, and bonus points so easy to reverse engineer and check if correct. So it was exactly what the OP was talking about.