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amex plat automatic gold status not reflected on my bonvoy account

amex plat automatic gold status not reflected on my bonvoy account

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Old Aug 1, 19, 7:54 pm
  #1  
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Join Date: Nov 2018
Programs: AA Platinum, Global Entry, AmEx Platinum
Posts: 105
amex plat automatic gold status not reflected on my bonvoy account

what the title says...

the hotel keeps saying i need to call my amex plat about this...

any amex plat card holder know how to deal with this to get the status reflected on bonvoy account??

my cc on bonvoy file is amex plat too, so im surprised the gold status did not automatically transfer.
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Old Aug 1, 19, 10:11 pm
  #2  
Company Representative, Marriott Bonvoy
 
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 143
Originally Posted by flyinggum View Post
any amex plat card holder know how to deal with this to get the status reflected on bonvoy account??
Hi flyinggum,

You will need to contact American Express through the number of the back of your credit card, and American Express will verify your eligibility and process the upgrade request.

If you need any further assistance, please let us know.

Best Regards,

Christina Zhou
Specialist, Social Media
Marriott International

[email protected]
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Old Aug 1, 19, 10:18 pm
  #3  
 
Join Date: Mar 2013
Location: Albany, NY
Programs: SPG LTP, Hyatt Globalist, HH Gold, IHGPlat, RadGold, Marriott Plat, BW Diamond
Posts: 155
I think you can accomplish this online, by signing into your American Express account, going into the AMEX platinum card benefits, and then adding your Bonvoy loyalty number.
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Last edited by Travelosopher; Aug 1, 19 at 10:21 pm Reason: Typo
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Old Aug 1, 19, 11:53 pm
  #4  
 
Join Date: Jan 2007
Location: Canary Wharf, London
Programs: MyWaitrose, IC Spire Ambassador, Hilton Diamond & BAEC Gold
Posts: 2,383
Have you filled in the form on the Amex platinum site to sign up for Marriott Gold status, giving your existing Bonvoy number?
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Old Aug 2, 19, 6:44 am
  #5  
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Join Date: Nov 2018
Programs: AA Platinum, Global Entry, AmEx Platinum
Posts: 105
I found a simple enrollment form to fill out through the benefits section of my Amex online account. I just put my bonvoy number and am currently awaiting my approval

edit: just got approved for gold status
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Old Aug 2, 19, 6:50 pm
  #6  
 
Join Date: Mar 2013
Location: Albany, NY
Programs: SPG LTP, Hyatt Globalist, HH Gold, IHGPlat, RadGold, Marriott Plat, BW Diamond
Posts: 155
So glad that worked for you! Safe travels!
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