Platinum vs. Titanium?
#16
Join Date: Dec 2009
Location: COS
Programs: UA Gold/1.5MM (several years running now!), Marriott LTTE, Hertz Prez
Posts: 1,899
Anecdotally, as I was recently checking into a resort property and being given a nice Ambassador upgrade (in spite of my SNAs having been declined), the gentleman next to me was being told something to the effect of "I'm sure as a Titanium you're used to a water view, but we simply don't have any water view rooms available for your stay this time." Now mind you, this property had a TON of water-facing rooms. Couldn't help but think to myself "so this is what's in store for me next year."
#17
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,404
I still have front desk telling me Thank you for being a Platinum member, when I have been Titanium for last 2 years.
The extra points is nice, and United Silver is useful for me occasionally. I haven't ever been able to use all my SNAs in a year, but when they work it is very nice e-mail to receive.
The extra points is nice, and United Silver is useful for me occasionally. I haven't ever been able to use all my SNAs in a year, but when they work it is very nice e-mail to receive.
How could you have been Tit for the last two years when the level started at the same time that Bonvoy Amb did, roughly August 18, 2018?
#18
Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 5,594
Anecdotally, as I was recently checking into a resort property and being given a nice Ambassador upgrade (in spite of my SNAs having been declined), the gentleman next to me was being told something to the effect of "I'm sure as a Titanium you're used to a water view, but we simply don't have any water view rooms available for your stay this time." Now mind you, this property had a TON of water-facing rooms. Couldn't help but think to myself "so this is what's in store for me next year."
All that to say, your experience may not be different next year .
#19
Join Date: Dec 2009
Location: COS
Programs: UA Gold/1.5MM (several years running now!), Marriott LTTE, Hertz Prez
Posts: 1,899
Plenty of reports here to support this notion. Some seem to think that lower-tier members get upgrades ahead of higher-tier members in cases such as you mention to cement loyalty (obviously they already have the higher-tier member's loyalty!). I think there's still a fair bit of FD discretion, too - do they like/are they attracted to someone? Etc.
#20
#21
Join Date: May 2002
Programs: AAdvantage Platinum, United Silver, Marriott Titanium Elite
Posts: 2,276
The Marriott Bonvoy T&Cs treat "enhanced room upgrades" the same for Platinum Elite, Titanium Elite, and Ambassador Elite. The wording for Gold Elite is similar, but "standard suites" are not included.
I would like to think that well-managed properties with properly-trained employees take Marriott Bonvoy tiers into consideration when assigning rooms ahead of time and in how the front desk deals with arriving Elite guests:
Non-member < Member < Silver Elite < Gold Elite < Platinum Elite < Titanium Elite < Ambassador Elite
A property can, of course, take other factors into consideration, such as higher room rates or major corporate accounts. Interestingly, the two are at odds with each other. The rates for major corporate accounts are typically lower than the common rates at Marriott.com (such as non-refundable advance, regular, Member, AAA, or Senior).
Alas, "hit or miss" probably describes it best for many properties.
I would like to think that well-managed properties with properly-trained employees take Marriott Bonvoy tiers into consideration when assigning rooms ahead of time and in how the front desk deals with arriving Elite guests:
Non-member < Member < Silver Elite < Gold Elite < Platinum Elite < Titanium Elite < Ambassador Elite
A property can, of course, take other factors into consideration, such as higher room rates or major corporate accounts. Interestingly, the two are at odds with each other. The rates for major corporate accounts are typically lower than the common rates at Marriott.com (such as non-refundable advance, regular, Member, AAA, or Senior).
Alas, "hit or miss" probably describes it best for many properties.
#23
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,404
Individual hotels can give a lot of weight to guests who have previously stayed at the property.
#24
Join Date: Dec 2017
Location: EWR
Programs: Latam Pass Black; UA 1K, 1MM; Marriott LT
Posts: 300
Lifetime titanium,and current Ambassador: it's almost utterly pointless! (pardon the pun). Can't use my SNAs, regular "upgrades" aren't real upgrades,and the points truly are low value. More value would be if they would look after Mrs Limey or Moma Limey, but can't even get really beneficial stuff for my family.
Also can't even get a decent breakfast.. eg Moxy D.C... i can have a pastry and an orange juice, not even a breakfast sandwich!
Want a points reservation at the Courtyard in MUC in Oktoberfest... nope... not taking points reservations, but to be fair the cash price wasn't horrible.
Also can't even get a decent breakfast.. eg Moxy D.C... i can have a pastry and an orange juice, not even a breakfast sandwich!
Want a points reservation at the Courtyard in MUC in Oktoberfest... nope... not taking points reservations, but to be fair the cash price wasn't horrible.
#25
Join Date: May 2002
Programs: AAdvantage Platinum, United Silver, Marriott Titanium Elite
Posts: 2,276
I assume there's some effort at most properties to assign Elite guests to better rooms or onto "Elite floors." But when an overworked room assigner needs to assign 100 arriving guests to 100 rooms that have other guests checking out, the highest priority is probably just to get the bed types and room categories right, and to make sure nobody is put into a suite for several days that's needed for a paid reservation a day or two later — and to get the job done.
Yes. That would be good business.
#27
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,167
Don't expect that Ambassador is like the GS of Marriott either - if Marriott Titanium is UA Platinum, Marriott Ambassador is like Platinum+ (not even 1K)
#28
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
I have been trying to gauge the difference myself and sort of find that Titanium doesn't really seem to be worth the extra 25 nights even though I'll probably make it this year. I really wish nights still rolled over because I would just cut if off at 74 and credit the 24 extra nights to next year. This would be more valuable to me than some lowly UA Silver status and a slightly better shot at an "upgraded" room.
#29
Join Date: Mar 2003
Location: Pittsburgh, PA, USA
Programs: MR LT Titanium, IHG Plat.,UA Premier Silver, & PA/OH Turnpike Million Miler
Posts: 2,316
--Jon
Last edited by Jon Maiman; Jul 30, 2019 at 7:22 pm
#30