|
Originally Posted by Lisamp
(Post 31349193)
all of the above and more for questions above. A breakfast doesn't cost 150 more per night. For that, we would go elsewhere (or not include exec lounge) people don't see any issue. If i were platinum a road warrior like many here not paying a lot more and being treated like gold dirt, this non disclosure and non exec lounge would not be an issue. The FD treatment I listed above made this much worse. Thanks for ask the help and I will take this on my own.
In London, at a minimum, plats and above get executive lounge "access." Sometimes that means a room on the same floor as the executive lounge and sometimes it doesn't. I don't notice much, if any difference when I get a room on the same floor other than it typically has a container with q-tips and some other things that aren't in the other rooms. I'd also have access to the lounge which would include (a) breakfast, (b) a fridge in that in the UK usually includes sodas, water, and beer, (c) snacks at tea time, and (d) hot snacks at dinner time. If the lounge is closed, Marriott would give breakfast (or points) to a plat member but wouldn't do anything for the (b)-(d) expectations. Then again, I get the point you paid extra for lounge access. And breakfast for four in London could run $150 .... Here, it sounds like the hotel has done something in the restaurant but you don't seem to want to answer what they've done in the restaurant. I've been in hotels that close the lounge for remodeling for a month or so but they usually do something with (b)-(d). If the hotel hasn't done anything like that, I'd consider asking for a F&B credit but you can't wait until the end or it won't be much value to you. On the other hand, if the hotel is providing all the things they would otherwise provide but just in a temporary space, I wouldn't expect much. I note the family of four part -- and understand its sometime easier with kids to eat in the lounge than in a restaurant but if you are getting (a)-(d) for $150 a night for a family of four, I'd say that's not a bad deal, even if the space isn't great, |
I often get excited when I am told that comp breakfasts is in restaurant as lounge is closed on weekends.;) It is property dependent but many lounge breakfasts left a lot to be desired. Breakfasts in restaurant is an upgrade to breakfasts in lounge.
|
Originally Posted by BaconSF
(Post 31349290)
If you paid for exec lounge access and was not put on the exec floor, you can argue for compensation. Other than that, I believe the properties are only required to provide something comparable such as “free breakfast” in the restaurant in instances when the lounge is closed. At some properties, there's a big difference between a club/executive lounge room and club/executive lounge access. It's not clear to me which one the OP actually booked. Club rooms offen have little extras (better/bigger toiletries, bathrobes, green plants, turndown service, refrigerators, etc.) or rate located on higher floors with better views, sometimes in separate wings/buildings. Most lounges have real food only during the early evening hours. Limited alcoholic beverages (overseas) might be available a bit later, but not to midnight. I'm also confused about exactly what the OP booked versus what was deleiverd. |
| All times are GMT -6. The time now is 8:05 am. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.