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Annual Fee Retention Bonus - Marriott Bonvoy Amex

Annual Fee Retention Bonus - Marriott Bonvoy Amex

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Old Oct 3, 20, 10:36 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: eyal
Wiki Link
Direct Retention # 1-800-452-3945
For earlier discussion focusing on the SPG Amex card view the Annual fee retention bonus for Starwood Amex Card (Pre-May, 2019)

Personal Card Retention Offers:
8/27/2019 -- 20,000 pts for $2000 spend in 3 months, >$15K spend in last year
8/28/2019 -- 20,000 pts for $2000 spend in 3 months, <$1500 spend in last year, $95 this year
11/24/2019 -- 20,000 its for $2000 spend in 3 months, <$500 spend in last year
08/20/2020 -- 45,000 pts for no spending requirements. ~$35K spend


Bonvoy Business Retention Offers:
8/15/2019 -- No offer, <$1k spend in last year
8/26/2019 -- No offer, <$3K spend in last year
8/5/2020 -- $50 appreciation credit
9/24/2020 - $50 off $125 annual fee
10/4/2020 - $50 off $125 annual fee + another $100 if I spend $3000 in next 3 months


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Old May 9, 19, 9:28 am
  #1  
Original Poster
 
Join Date: Jul 2006
Location: DCA
Programs: AA Gold, HH Diamond
Posts: 1,157
Annual Fee Retention Bonus - Marriott Bonvoy Amex

Called in late April when my annual fee posted, and was given the offer 20K points for 2K spend in 2 months. Took the offer, though I don't use the card much anymore now that point earning is devalued.
whimsey21 is offline  
Old May 9, 19, 9:19 pm
  #2  
mc1
 
Join Date: Jan 2018
Posts: 4
Annual fee posted on 4/14.
Called in 5/7 (number on the back of the card) and was presented with no offer.
Called back on 5/9 (to the retention dept using the number on the wiki here) and was presented a 5K upfront + 10K points for 1K spend in 3 months offer.
Was cited low engagement in the recent past for the paltry offer. Which is true. I don't use the card much anymore now that point earning is devalued. (1st 7 months I put $15K or so, and then maybe $50 over the last 5 months—really my mistake I should have consistently put a few $100…)

Took the offer, though. Since 16K points is almost worth the $95 AF + a 35K FNC. Good luck to all and I hope this DP helps.
mc1 is offline  
Old May 14, 19, 8:32 pm
  #3  
 
Join Date: Feb 2014
Location: Seattle
Programs: SPG Platinum, HHonors Diamond, DL PM
Posts: 241
Got nothing for SPG business card, after mentioning the increase of annual fee from 95 to 125.
If Amex does not have this 5 slot limit, I may keep it for the free cert. I will cancel to free up a slot, when I need another Amex card later this year.
Ayase is offline  
Old May 14, 19, 8:47 pm
  #4  
 
Join Date: Nov 2017
Location: SAN, LAX
Programs: UA, AA, SPG, IHG, HH
Posts: 71
I tried chatting on Amex website for retention offer but was given 1-855-857-7657 to call. Didn't have luck with getting anything with that number so I tried the number on front page. Got an offer to keep the card, 2k spend 3 months 20k points. Took it. This is for Marriott Bonvoy/SPG Personal.
budumpst is offline  
Old May 18, 19, 4:07 pm
  #5  
 
Join Date: Apr 2005
Location: SFO
Programs: UA 2P, AS MVP, WN CP; MR Plat, IHG Plat, BW Dia, HH Au, RR Au
Posts: 4,943
Wow... so much better luck calling direct to the retention number in this thread...

SPG Personal, 20k after $2k spend, very very easy and friendly conversion
Then was transferred over to the Business retention side... a little more difficult of a conversation but was finally able to receive 5k points now plus 10k points after $1k spend

That's enough for me to keep both open.
MDtR-Chicago is offline  
Old May 19, 19, 11:46 am
  #6  
 
Join Date: May 2018
Programs: SPG, MileagePlus,
Posts: 9
Bonvoy Business
Weekdays
Call the number back of the card, no offer.(Front line usually see no offer or incompetent) Asked to redirect to retention center - immediately offered 5K upfront + 10K points for 1K spend in 3 months - accepted.

P/S: Don't call on weekend they will direct you to a supervisor at the call center not retention center.
vkflyer is offline  
Old May 19, 19, 12:25 pm
  #7  
Hilton Contributor Badge
 
Join Date: Jul 2008
Location: IAH
Programs: DL PM, AS 75K, Hilton Diamond, Starriott Platinum, Hyatt FreeBottleofWaterist
Posts: 9,368
Originally Posted by Dantrav View Post
Just offered 5000 points now and 10000 points within 90 days if I spend $1,000.
Not amazing, but not too bad considering the low spend requirement. I'd say 15k points are worth ~$100 to me, so I'd probably keep the card for that offer. My AF will post in July so we'll see what the offer in a couple months is.
krazykanuck is online now  
Old May 24, 19, 7:23 pm
  #8  
 
Join Date: Apr 2015
Programs: Free Agent
Posts: 334
Just called for retention after the first annual fee for Amex Biz Bonvoy card came up. Spent maybe about $1k more on this card after hitting minimum spend for signup bonus last year. No retention offer or spending bonus. I told her I'll think about it before calling back. Leaning towards closing the card at this moment.

ETA: just called the number list on top of the wiki. She said "not a lot of engagement in the last 10 months". No retention or spending offer. I closed the card.

Last edited by happychic; May 30, 19 at 4:12 pm
happychic is offline  
Old Jun 11, 19, 1:52 pm
  #9  
 
Join Date: Oct 2007
Location: TBD
Posts: 817
Member since 2006 with Amex personal Bonvoy/SPG. Called to cancel, offered nothing, so I closed the account.
onfo is offline  
Old Jul 11, 19, 3:59 pm
  #10  
 
Join Date: Sep 2017
Location: SFO/LAX/SAN/LAS/JFK/LGA/EWR
Posts: 585
SPG Personal.

Looking for retention bonus posting timeline DPs. I got the 20,000 points for $2K spend. MS grocery spend and its been over a month with no bonus posting. normal points posted and other MR retention bonuses also posted on other cards with same grocery MS. obv not gonna call about it. but what has been your posting timeline? was it at the end of the spend period or ASAP regardless of statement close? or maybe has to do with grocery MS? i doubt its a simon GC situation, but im wondering.

with all other amex cards, the bonus posts ASAP, so this is a little concerning. also reminds me of past SPG bonus posting issues. i thought that was all fixed by now.

was planning for MS grocery and gas for the spend $100k get 100k bonus points this year too so would like to hear thoughts on this.

Last edited by GundamWing01; Jul 11, 19 at 4:42 pm
GundamWing01 is offline  
Old Jul 25, 19, 7:18 am
  #11  
 
Join Date: Mar 2009
Posts: 1,698
Called on my SPG Personal (now Bonvoy whatever). Was very ready to close the account and after the agent told me of the benefits of the card (which I essentially rebuffed), I was offered 30,000 points for spending $5,000 on the card in the next 90 days. Accepted.
danpeake is offline  
Old Jul 26, 19, 12:01 pm
  #12  
 
Join Date: Apr 2001
Location: SF, NYC (Upper WS), Europe
Posts: 306
Originally Posted by danpeake View Post
Called on my SPG Personal (now Bonvoy whatever). Was very ready to close the account and after the agent told me of the benefits of the card (which I essentially rebuffed), I was offered 30,000 points for spending $5,000 on the card in the next 90 days. Accepted.
30k points with the new scheme is nothing compared to the old days of SPG/30k.

It's a spit of a retention bonus.....and 5k spending?! i would have immediately cancelled. There's too much stuff out there that's more compelling for that spend (like $500 on $3k spend, FREE annual fee Chase Ink),
Wolverine is offline  
Old Jul 26, 19, 1:23 pm
  #13  
 
Join Date: May 2002
Programs: WN F9 HA UA AA IHG HH MR
Posts: 2,453
SPG Business AmEx. No retention offer. Card cancelled after nine years.
Tanic is offline  
Old Jul 26, 19, 2:10 pm
  #14  
 
Join Date: Mar 2009
Posts: 1,698
Originally Posted by Wolverine View Post
30k points with the new scheme is nothing compared to the old days of SPG/30k.

It's a spit of a retention bonus.....and 5k spending?! i would have immediately cancelled. There's too much stuff out there that's more compelling for that spend (like $500 on $3k spend, FREE annual fee Chase Ink),
Funny - I thought about it later that afternoon and came to the same realization that you did. I called back and cancelled.
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danpeake is offline  
Old Aug 14, 19, 10:55 am
  #15  
 
Join Date: Oct 2007
Location: HKG, TPE, SAN
Programs: Marriott Plat, JAL Sapphire
Posts: 219
Called this morning on my personal card. They wouldn't offer anything because I got the retention last year. Think I will switch to one of the new cards.
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