Washington DC Attorney General sues Marriott over "deceptive resort fees"
#31
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Hopefully they'll look into rental car companies next. I hate all the "Facility concession" fee and "Tire disposal" fee or whatever they're called, etc.. They are all a part of doing business and to charge additionally for them is maddening.
#32
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Bravo. But will this also cover extra person fees. They are on the rise and usually quite ludicrous - for example booking a family room with two double beds at the LHR Marriott incurs extra person fees when you list 2 adults and 2 kids in the room. 4 people should be the number of people included in the rate.
Most of these are government / regulatory fees. The tire/battery disposal fees are generally state imposed.
#33
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hiding the true price of hotel rooms from consumers and charging hidden resort fees to increase profits. The Office of the Attorney General (OAG) alleges that Marriott’s deceptive and misleading pricing practices and failure to disclose
#34
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But the same argument everyone here uses against also resort fees also apply to tipping in the US: I want to look at a menu at a restaurant and be able to work out what my total bill is. Like resort fees, tipping isn't optional - why not build the cost of paying for your staff a living wage into the price of food? Most other developed countries manage.
Any AG want to pick up this battle?
Any AG want to pick up this battle?
But it probably wouldn't go far in court because tipping is technically optional. A diner can legally leave zero tip and walk out. Even those of us who don't *like* tipping don't do this because of the implied social contract we've entered into (that is, I know before I sit down to eat that tipping is expected, so using my philosophical opposition to tipping as justification to stiff the waiter isn't really fair).
Even restaurants that automatically add tips, a practice which I detest, will remove it if asked.
As long as it's all fully disclosed on the first page of search results, I'm okay with that. When you search for 4 people on Marriott.com, it should do this. Even though we travel often with 4, I sometimes search for 5 or 6 just to force the search to filter out everything except 2-bedroom suites.
#35
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I've never been challenged with these fees but if the purchase process can get less complicated like the airlines had to do, then I'm good with that. Now, don't get me started with the mini-bars...
#36
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Now can someone sue these Vegas racketeers please? I can't believe internet, boarding pass printing and unlimited local and toll free calls cost $125.
Last edited by samwise6222; Jul 10, 2019 at 9:55 am
#37
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I was just going to post I hope the DC AG has a word with the AG in Las Vegas (Nevada) where its almost rare to find a hotel that doesn't scam you for resort fees! From what I read on other forums, NYC is heading that way too so I hope that all chains take heed of this action.
#38
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I think the thread is going off-rails a bit because we've lost focus on what this is about.
What this is not about is the existence of resort fees. I'm indifferent to the room rate vs. resort fee shell game (except some jurisdictions like NYC where the hotels take the position that hotel tax only applies to the room rate, in which case it's actually a bonus for us).
The complaint is about how the prices displayed during the search process is not the pricing inclusive of all hotel fees and government taxes, additional fees aren't shown until the booking process is commenced and how some fees are misrepresented as government fees. It's like how airfare pricing pre-2012 was all wild-west and now everyone's showing the full all-inclusive airfare including taxes and fees.
What this is not about is the existence of resort fees. I'm indifferent to the room rate vs. resort fee shell game (except some jurisdictions like NYC where the hotels take the position that hotel tax only applies to the room rate, in which case it's actually a bonus for us).
The complaint is about how the prices displayed during the search process is not the pricing inclusive of all hotel fees and government taxes, additional fees aren't shown until the booking process is commenced and how some fees are misrepresented as government fees. It's like how airfare pricing pre-2012 was all wild-west and now everyone's showing the full all-inclusive airfare including taxes and fees.
#39
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The complaint is about how the prices displayed during the search process is not the pricing inclusive of all hotel fees and government taxes, additional fees aren't shown until the booking process is commenced and how some fees are misrepresented as government fees. It's like how airfare pricing pre-2012 was all wild-west and now everyone's showing the full all-inclusive airfare including taxes and fees.
#40
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The Good Old Days of
"Fly to Paris for $49*"
#41
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This is such an uphill battle - the biggest hurdle by far is the court would have to find it can overrule the Federal Trade Commission which has jurisdiction on Resort Fees much like DOT with the airline industry.
That'll be the first thing brought up by Marriott.
That'll be the first thing brought up by Marriott.
#42
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(yes I'm aware that some hotels used to charge and maybe still do for you to call a 1-800 number, but if you have to pay to call a number, it's literally not toll-free).
#44
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I do hate those too, but they aren't as high as the government fees/taxes. To help pay for the convention center, etc.
#45
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Bravo. But will this also cover extra person fees. They are on the rise and usually quite ludicrous - for example booking a family room with two double beds at the LHR Marriott incurs extra person fees when you list 2 adults and 2 kids in the room. 4 people should be the number of people included in the rate.
In contrast, when I worked at Hyatt in the 80s, rack rates were $20 different between single and double occupancy.
I'm not sure where you're getting this "extra person fee" thing.